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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
1,038 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,038 reviews

July 22, 2024

Dealership was very knowledgeable about what cars were in stock & found exactly what I wanted. Bailey & Marcus know everything about KIAS More

by terrieburson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antoine Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailey in sales
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Jul 22, 2024 -

Southwest Kia of Rockwall responded

We're glad to hear Bailey and Marcus were able to help you find exactly what you wanted at Rockwall Kia! Thank you for the great feedback!

July 20, 2024

I bought a used car there in July, 2024. The salesman was very professional, and a pleasure to work with. The car was spotless and made to showroom condition. Financing was easy, and I’m ve More

by Davidw5606
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac Mumphrey
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Jul 22, 2024 -

Southwest Kia of Rockwall responded

David, we're delighted to hear that you had such a positive experience with our team at Southwest Kia of Rockwall. Enjoy your new ride!

July 14, 2024

He worked hard for us and got what we wanted drove of in our new car. More

by drblue68910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Johnson
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Jul 15, 2024 -

Southwest Kia of Rockwall responded

Thank you for your review! We're thrilled to hear that our team at Rockwall Kia worked hard to ensure you got exactly what you wanted, and that you were able to drive off in your new car. We appreciate your feedback and hope you enjoy your new vehicle!

June 19, 2024

I had a wonderful experience I will recommend this dealership to any one I was able to test drive my vehicle More

by Yardandg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antoine Roberson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Southwest Kia of Rockwall responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Rockwall Kia. It's fantastic that you were able to test drive your vehicle and feel confident in your choice. Your recommendation means a lot to our team. We look forward to serving you again in the future. Safe travels!

June 18, 2024

The Kia Dealership in Rockwall, TX did an amazing job today on my 2014 Kia Rio. There were two recalls that were done. I was treated very courteously and informed completely on the procedures that wou More

by Safety of Kia Rio/Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson, Service Advisor, rated 10
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Jun 19, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that your experience at Rockwall Kia was efficient and thorough. It's great knowing our team provided courteous service and kept you well-informed throughout the process. Thank you for trusting us with your 2014 Kia Rio!

June 15, 2024

This dealership will promise the world and follow through on NOTHING!! Do not trust them when doing the paper work they will tell you the 1600 touch up fee will cover all dents, scratches and what not. WELL More

by Aidan.haughey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Everly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric - sales manager, Paula - sales rep
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Jun 17, 2024 -

Southwest Kia of Rockwall responded

Aidan, thank you for sharing your concerns and bringing this to my attention. I regret to hear about the frustration and inconvenience you experienced. Your feedback about the mirror and dent repairs, along with the reported unprofessional behavior, is being taken very seriously. Please reach out to me directly so I can better understand what happened here and address your specific issues promptly. Thank you, Bryan Hall - General Manager - 469-887-9140

Jun 19, 2024 -

Aidan.haughey responded

I want to follow up by saying my issue has since been resolved. Bryan Hall the GM took my issue seriously and Zac a sales representative scheduled my appointment within days. Thank you for addressing my concern.

Jun 21, 2024 -

Southwest Kia of Rockwall responded

Aidan, we appreciate your updated feedback and are relieved to hear that Bryan and Zac were able to resolve your concerns effectively. Customer satisfaction is our priority, and we apologize for any initial frustration you experienced. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.

June 15, 2024

Everyone was very friendly and apologized for any extra wait time. They addressed each person is the waiting area. More

by wdaphne05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lovejoy
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Jun 17, 2024 -

Southwest Kia of Rockwall responded

We're glad to hear our team at Rockwall Kia made your visit pleasant and addressed everyone in the waiting area. Thank you for sharing!

June 09, 2024

Queens was amazing! She was so helpful and charming it was a great experience because of her!!! We will definitely be back! Thank you to the whole team! More

by Acjcougar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antoine Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that Queens made your experience at Southwest Kia of Rockwall so enjoyable! Thank you for the kind words and we look forward to welcoming you back in the future!

June 01, 2024

Service was good and acceptable. No reservations and no other concern. It was not bad More

by fidelisonih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
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Jun 03, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your feedback with us! We're glad to hear that you found the service at Southwest Kia of Rockwall to be good and acceptable. Your satisfaction is important to us, and we appreciate your rating and feedback. If you have any further comments or if there's anything we can do to improve your experience next time, please don't hesitate to let us know. We value your business and hope to serve you even better in the future!

June 01, 2024

Very pleasant experience with everyone. Informative but I still have things to learn about my car but fun More

by Bev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tucker Heath
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Jun 03, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your experience! We're glad to hear our team at Southwest Kia of Rockwall made it pleasant and informative. Enjoy learning more about your new car, and feel free to reach out if you have any questions!

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