Southwest Kia of Rockwall

Fair to good not returning calls they have no fax machine Sam never return call Sam never return call More

Excellent customer service . I have purchased 3 cars from Southwest KIA . I would recommend them . Southwest KIA . I would recommend them . More

Make you feel they appreciate you as a customer; friendly, courteous, responsive, timely and very helpful in all ways. friendly, courteous, responsive, timely and very helpful in all ways. More

My daughter and I have called no less than 20 times about her car. It went in for an oil change last week and they said it needed new front brakes. She asked for an estimate and the advisor said he would c her car. It went in for an oil change last week and they said it needed new front brakes. She asked for an estimate and the advisor said he would call right back. No call. We have called and left messages, called and spoke to Sara who said they would check and call back…. Nothing! Almost two weeks! More

Not been impressed with the new management. It's been very lacking since they changed. I keep hearing they are getting used to th new system, but it's been at least three months now. Discrepancy with the very lacking since they changed. I keep hearing they are getting used to th new system, but it's been at least three months now. Discrepancy with their service department and the websites as far as pricing. New prices are higher than before. Car sits for at least 10-15 minutes before paperwork done. Scheduled service online, was not in their system. Had daughter on another instance wait in waiting room for an additional hour when her car was already done prior. More

I made an appointment for 9:45 and arrives at 9:30. I needed an inspection, oil change, alignment, and fuel system tune up done on my Sedona. Where i got there there was only one person working and becau needed an inspection, oil change, alignment, and fuel system tune up done on my Sedona. Where i got there there was only one person working and because he was trying to get peoples cars back to him it was about 30 minutes before he checked me in. I asked how long it would take and he said a few hours. I asked if i could use the shuttle that was advertised when you schedule on their website and they said the Person that drives wasn’t there. I asked again maybe an hour later and was told the same thing. At about 12:45 I asked if my car would be finished by 1:30-1:45 because I have to pick my child up from school. I was told it would. At 1:30 i go in to ask and I’m told he has to go and check. When he comes back i was told my van is on a lift but he doesn’t think they’ve done anything to it. HUH! I’d been there for almost 4 hours and they did nothing? At that point i told him i had to go and needed my car. He tells me I’m probably going to have to make another appointment and just leave my car there all day. I’ve called a few times to talk to a manager and have not been able to get anyone on the phone. This was literally the worst customer service experience I’ve ever had. More

Bailee, Danny and Tom (Finance) made this purchase so easy. Dealing with a different dealership we had been waiting over a month for our K5 and Bailee walked us through how to get released from that nigh easy. Dealing with a different dealership we had been waiting over a month for our K5 and Bailee walked us through how to get released from that nightmare situation and her and Danny got us in a car the same day! My Fiancé and I couldn't be more thankful to them! More