Southwest Kia of Rockwall
Rockwall, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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The sales department was awesome to work with. No complaints there. The service department is another story. They are really short staffed. Calls are not answered or returned. We had a problem with t complaints there. The service department is another story. They are really short staffed. Calls are not answered or returned. We had a problem with the alignment that is finally fixed. More
I usually receive great service but this last time it wasn't as good. Car was dropped off Monday morning and I never got word of what was being done. I called Tuesday afternoon to speak with the rep but wasn't as good. Car was dropped off Monday morning and I never got word of what was being done. I called Tuesday afternoon to speak with the rep but found out it was his day off. My husband called late Wednesday morning only to find that the car was being looked at for the first time. Didn't get the car back till Thursday. There was a big lack of communication on their part that hadn't happened before. More
Great dealership! Reneé was great and knowledgeable! She helped with all my questions and deciding the xxxxxxand con’s of each vehicle I looked at!!! helped with all my questions and deciding the xxxxxxand con’s of each vehicle I looked at!!! More
Service advisor jacked the price up because I had a coupon so it came out to be full price. Then tells me that I need to replace the brake fluid every 20k miles, claims that it's in the manual. Wants t coupon so it came out to be full price. Then tells me that I need to replace the brake fluid every 20k miles, claims that it's in the manual. Wants to charge me $165 for that line of BS. He just cost them a customer. I will never purchase a vehicle or take one to be serviced there. I will drive 45 minutes to another dealership if it has to go to a dealer for service. More