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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
1,051 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,051 reviews

November 13, 2021

Had a great experience, the sales person was so kind and helpful. Everything was explained so I could understand. Love my car!! More

by mmcalister1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
Other Employees : Gerald Lee
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hi, thanks for the five-star review! We appreciate you choosing Southwest Kia of Rockwall and look forward to seeing you again soon!

November 13, 2021

Good place to take your car . The people are friendly and helpful. You get great, quick service! More

by Paco50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Thanks for the positive feedback! Our team at Southwest Kia of Rockwall was happy to hear it, and we look forward to seeing you again soon!

November 13, 2021

Antoine hustled for us and got the exact car we wanted! We love it more than we thought we would and he knew all the bells and whistles! More

by KARENBEHRMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
Other Employees : Antoine
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hi Karen, thanks for the kind words! Antoine is an asset to our team at Southwest Kia of Rockwall. He was thrilled to hear your feedback. Thanks again for choosing us and we look forward to seeing you again soon at Southwest Kia of Rockwall.

November 13, 2021

Friendly, sufficient customer service, and rapid turn around! Thank you to everyone who made it happen. More

by STACI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilhoite
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for the kind words. Our team at Southwest Kia of Rockwall aims to provide every customer with a five-star experience. We're happy to hear we hit the mark! We look forward to seeing you again soon!

Nov 15, 2021 -

STACI0 responded

You’re welcome!

November 12, 2021

Didn’t fix the auto windshield wipers problem. Didn’t call other dealerships to see if there was a fix for this problem. Insane!! More

by crhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure name
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Nov 12, 2021 -

crhull responded

Told me to call them if I figured out the fix ourselves.

November 12, 2021

I had an appointment and they got my car in quickly for an oil change. My wait time was minimal Oil was changed and car was washed and looked good when I got it back. Service writer was nice and friendly. More

by CCAUTHEN2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilhoite
Report | Print
Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for the kind words! We appreciate you choosing us for your automotive needs and look forward to seeing you at Southwest Kia of Rockwall, soon!

November 12, 2021

Quick, friendly, fast service. Randy was awesome and honest from the begging until the end. The team walked me through the truck buying process and I walked out with a great/ reliable truck! Thanks More

by Joshua
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy , John Sweeney
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello Joshua, thanks for the kind words. Randy & the rest of the Southwest Kia of Rockwall team were thrilled to hear them. We appreciate you choosing us for your vehicle needs and look forward to serving you again soon!

November 12, 2021

Quennie was great. The finance man was not so great. Letter I had received from the dealership stated a lower interest rate from Kia finance. He ran it thru Bank of America at more interest rate than st More

by Calvin Barnard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quennie. 5 stars
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for the valuable feedback. I assure you that we will look into this and address it internally. Thank you for choosing Southwest Kia of Rockwall.

November 12, 2021

Knowledgeable and helpful salesman (Garrett). He worked with me on keeping within my budget and explained and helped me set up some of the features of the car. All in all a pleasant experience. More

by Pflori167
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Wilde
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Nov 12, 2021 -

Pflori167 responded

Garret was a knowledgeable and helpful salesman. He worked with me on purchasing a car that I liked and was within my price range. Before I drove my new car off the lot, he explained and helped me set up some of the features in the car. All in all this was a pleasant experience.

November 11, 2021

Good: low wait timeBad: website to make appt nit Good: low wait time Bad: website to make appt nit accurate and no reminders provided More

by S.ROGERS276
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hi, thank you for the valuable feedback. We are always looking for ways to improve our customer experience and will discuss appointment reminders internally. Thank you for choosing Southwest Kia of Rockwall. We look forward to seeing you again!

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