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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.6
985 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 985 reviews

November 01, 2021

Poor communication. Waste of time! Van in shop 4 days. No work done on it! More

by HAHOWARD11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin
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Nov 16, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia of Rockwall. It sounds like we missed the mark, and I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience. Kirk West, Fixed Operations Manager, kirkwest@lithia.com

Helpful
October 31, 2021

I had great experience. They had exactly what i wanted and easy to work with More

by lindsey.durham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
Other Employees : Taylor Johns
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Nov 02, 2021 -

Southwest Kia of Rockwall responded

Hello Lindsey, Thanks so much for the five-stars. Taylor and Mauricio are assets to our team here at Southwest Kia of Rockwall. The entire team is happy to hear about your great experience, and we look forward to seeing you again soon!

Helpful
October 30, 2021

Professional and knowledgeable sales staff. Quickly and efficiently completed my purchase. A good price on a great vehicle. More

by GBUNCH76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Wilhoite
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Nov 02, 2021 -

Southwest Kia of Rockwall responded

Hello, our team at Southwest Kia of Rockwall is thrilled to hear your kind words! We strive to provide every customer with an excellent experience at every visit. We look forward to serving you now and well into the future.

Helpful
October 30, 2021

This was the quickest and easiest buying experience I ever had. Gerald was awesome. He was friendly and knowledgeable about the car I was buying. I will definitely be back on my next purchase. More

by barbert71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
Other Employees : Gerald
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Nov 02, 2021 -

Southwest Kia of Rockwall responded

Hello, thank you for the kind words & for taking the time to leave us a review. Our entire team at Southwest Kia of Rockwall, especially Mauricio & Gerald were happy to hear them. Thanks for choosing us for your vehicle needs, and we look forward to seeing you again soon.

Helpful
October 29, 2021

I told them my needs and they made sure that they took care of it More

by Mookathr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sims
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Helpful
October 28, 2021

Poor communication from service dept and missed to completion promised dates. Parts not available for 1st recall service date More

by Mxphilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dustin. Service receptionist and dealership receptionist
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia of Rockwall. It sounds like we missed the mark, and I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience. Kirk West, Fixed Operations Manager, kirkwest@lithia.com

Oct 30, 2021 -

Mxphilli responded

1st appointment made 3 weeks in advance for 2 recall repairs. When we picked up the car, we were told 1 part did not come in and would be called when it arrived. It arrived true next day. Scheduled appt 2 for the repair. Dropped car off night prior for a 7:30 AM appt next day. Called 3 times late in the afternoon and did not get a call back. Headed to the dealership about 4:30 due to another scheduled appt in the evening. Was told the car was not done and would be done tomorrow. I asked them to deliver the car to my wife’s work the next day. They did. We live about 40 minutes away from the dealership and this wasted a bunch of our time going back and forth

Helpful
October 28, 2021

They provided excellent service in each department! The facility was clean and inviting. It is a wonderful dealership! More

by smurfin1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Wilhoite, Brandon Morris, Bailee Christian
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

Helpful
October 28, 2021

Great experience with salesman Omar. Aaron Greggory in finance was also friendly and knowledgeable. Thanks More

by NONNA61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Caballera
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

Helpful
October 28, 2021

It was a good experience, you were quick and efficient. The only thing I would say, the guy that attended me wasn’t very pleasant, he looked like he was not happy to do his job. More

by EVELYNA.AGUILERA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Killgore
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

Helpful
October 28, 2021

My service today was excellent. My service provider met me at my car and we discussed what I would like done to it today. (Oil change, replace spark plugs and rotate my tires). My service provider was ver More

by Teresca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabine retains
Report | Print
Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

Helpful
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