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Southwest Kia of Rockwall

Rockwall, TX

4.5
1,010 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,010 reviews

January 25, 2022

Sale person very helpful and friendly. The financial officer friendly and explained everything. Will certainly recommend this dealership to anyone looking for an automobile. More

by krissy_ann_allen08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joey Wilhoite, Brandon Morris, Amanda Bunch
Feb 02, 2022 -

Southwest Kia of Rockwall responded

Welcome to the Southwest Kia of Rockwall family! We hope to see you again soon!

January 23, 2022

This will be my third car to buy from the Rockwall Kia location. The experience has always been pleasant and very swift on getting everything taken care of. My sales person Daisy was very thorough in expl More

by Toni23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisy Meraz
Feb 02, 2022 -

Southwest Kia of Rockwall responded

We appreciate your continued patronage, Toni! We look forward to serving you well into the future at Southwest Kia of Rockwall!

January 21, 2022

Anytime I have been there, I have been treated good and seen fast. There was only one time I waited more than 2 hours More

by Htruett94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Feb 02, 2022 -

Southwest Kia of Rockwall responded

Thanks for the positive review! If there's anything we can do in the future to earn that fifth star, please let us know!

January 21, 2022

Great service techs. They make sure you're satisfied with your service before you leave. Very courteous and kind and very knowledgeable with answering any questions you may have. More

by lesahutchinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Retana
Feb 02, 2022 -

Southwest Kia of Rockwall responded

Hi Lesa, thanks for trusting our team at Southwest Kia of Rockwall with your vehicle needs. We hope to see you again soon.

January 21, 2022

The dealership and employees there are amazing and work very hard every minute of the day to get the customer satisfied with the selection of vehicles they provide! More

by PANTHERS43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary
Feb 02, 2022 -

Southwest Kia of Rockwall responded

We appreciate your recommendation and look forward to seeing you again soon at Southwest Kia of Rockwall.

January 20, 2022

Staff is very nice and respectful. Very professional. They really know how to make you feel special. More

by nurseevelyn03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Queeny and Chris.
Feb 02, 2022 -

Southwest Kia of Rockwall responded

Thanks for the five stars! We hope to see you again soon at Southwest Kia of Rockwall.

January 19, 2022

Great service and fantastic people. Thanks for fix'g Elsa and getting her on the road again. More

by KAYLOVEJAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Feb 02, 2022 -

Southwest Kia of Rockwall responded

Thanks for the positive feedback! We hope to see you again soon at Southwest Kia of Rockwall.

January 16, 2022

Great experience.Ron and Gregory were extremely helpful and patient.They all worked very hard to get us everything we wanted.Very nice and polite staff.My wife and I love are Kia.It was probably one of the More

by CHARLVCARL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron gregory, Ron Bailey
Jan 17, 2022 -

Southwest Kia of Rockwall responded

Thanks for the lovely review! Ron, Greg and the rest of the crew at Southwest Kia of Rockwall were delighted to hear your feedback. Hope to see you again soon!

January 16, 2022

Scam. Artists. The service manger is a clown too! They damaged my car and blamed it on normal wear which was the furthest from the truth. More

by KEvelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Jan 17, 2022 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia of Rockwall. I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience. Thank you, and I look forward to working on a resolution to this with you soon. Kirk West Fixed Operations Manager kirkwest@lithia.com

January 15, 2022

We have always had good service here. The last vist was not great. We had an appointment for maintainence service at 9:00 am. We were told it would take about 2 hours. Our car was ready at 2:30 pm. Tha More

by CRLCARDWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Jan 17, 2022 -

Southwest Kia of Rockwall responded

Thank you for the feedback! We value input on customer experiences, and want to ensure we've properly communicated everything with you. Please reach out to me at your earliest convenience so that I can learn a little more and ensure this doesn't happen again. We appreciate your patronage and look forward to continuing to serve you at Southwest Kia of Rockwall. Kirk West Fixed Operations Manager kirkwest@lithia.com

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