Southwest Kia of Rockwall

Love this dealership. We have purchased several vehicles from Rockwall Kia and their service department has always taken care Id us! We have purchased several vehicles from Rockwall Kia and their service department has always taken care Id us! More

I am so grateful for Gerald. Not only was he friendly, polite, helpful but he also basically performed miracles to make sure I was able to drive my dream car home! I wasn't havin Not only was he friendly, polite, helpful but he also basically performed miracles to make sure I was able to drive my dream car home! I wasn't having the best day, and he turned the whole day around. The rest of your team was also so friendly and made my buying experience the best I've ever had!!! More

The worse customer service I have ever experienced. Will never recommend their service ever! Dustin never returned a phone call. Promised a rental car but never delivered it. Said he was dialing th Will never recommend their service ever! Dustin never returned a phone call. Promised a rental car but never delivered it. Said he was dialing the wrong number but I gave him my mobile number and he never returned a call! Said, we would get a new engine but that didn’t happen either. I asked to speak with the Manager but that didn’t happen either. They kept my car for 2 1/2 weeks! Did not call me when my car was ready! I had to call them each time. The engine was on recall so I should have gotten a new one but that didn’t happen! Now the hood on my car will not stay open but it did before they worked on it! Plan to consult an Attorney because this type of treatment is totally unacceptable! More

Friendly, efficient staff! Car buying process pretty quick. I would recommend to family and friends! Car buying process pretty quick. I would recommend to family and friends! More

Provides great customer service. I feel that Rockwall Kia strives to provide optimal customer satisfaction. I feel that Rockwall Kia strives to provide optimal customer satisfaction. More

Taylor was amazing. He gave us all the info we needed! Even after shopping around we came back He gave us all the info we needed! Even after shopping around we came back More

The dealership has a great staff, they are great to work with. The salesman knows his cars with. The salesman knows his cars More

Great staff and pleasure to work with. Kept me informed throughout the complete repair time Kept me informed throughout the complete repair time More

Great Experience very good customer service. Staff was easy to work with and understood my needs Staff was easy to work with and understood my needs More

The gentleman that helped me with the sales was nice but promised me floor mats and never provided them. This is months later and still nothing. I asked several times. I won’t beg for anything. My husband a promised me floor mats and never provided them. This is months later and still nothing. I asked several times. I won’t beg for anything. My husband almost wrecked yesterday because of the cheap floor mats that were provided to be used temporarily slid under his gas pedal. I am pissed because my child was in the vehicle when this happened. Financing department was nice at first but once I decided I didn’t want the warranties that were thrown in without my permission, he completely changed. Liked the dealership at first but not after I found out everything added to the deal. I was desperate for a vehicle because I had no way to get to work. Taking advantage of people is not right. I don’t usually go out of my way to say anything but I won’t allow someone to advantage of me ever again. I had xxxx trying to go back and forth getting added warranties taken off of the deal. I felt so disrespected towards the end that even though this vehicle has been having an issue with one of the tires wobbling while driving since the day it was purchased, that I didn’t even want to go back into the dealership. P.s. I will get my own mats and take my service to an honest dealership. More