Back

Southwest Kia of Rockwall

Rockwall, TX

4.6
1,011 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

Directions

By Type

Showing 1,011 reviews

May 24, 2022

Engine change approved for warranty and was executed very quickly. Awesome customer service. Also washed vehicle after. More

by AP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
May 31, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are delighted to hear that you had an awesome experience working with us. We can't wait to work with you in the future here at Southwest Kia of Rockwall!

May 22, 2022

Responsive and knowledgeable team, clean facility with a lot of inventory options to choose from. More

by Brandon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailee Christian, Sean Killgore, Garrett Wilde, Taylor Johns
May 31, 2022 -

Southwest Kia of Rockwall responded

Hello Brandon, Thank you for the review! We are happy that you had a great experience with us here at Southwest Kia of Rockwall. We can't wait to work with you again down the road!

May 21, 2022

Very professional, friendly, and quick to offer assistance with whatever one is need of, and follows through with information to one’s needs. More

by Hughesjm61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Winters
May 31, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! It is a pleasure to hear that you had a friendly experience working with us. We look forward to working with you again in the future here at Southwest Kia of Rockwall!

May 18, 2022

It was very easy to communicate with the sales person. Technicians checked everything possible. Good service. Keep up the good work. More

by westlyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Retana
May 18, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad we could provide you with an easy experience. We look forward to seeing you again here at Southwest Kia of Rockwall!

May 15, 2022

Great dealership and service department they always take such good care of me. I recommend them highly! More

by bluecooper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino
May 17, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad you had a great experience with us! We can't wait to work with you again here at Southwest Kia of Rockwall!

May 14, 2022

Not enough communication not enough amenities should pay attention in rest room cleaning should be more informative More

by Zafar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
May 16, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We appreciate your patience when working with us. We look forward to seeing you down the road!

May 13, 2022

Queenie was our saleswoman and she was absolutely great! !! She made me feel comfortable and almost like I was family. She is funny and a great asset to your establishment. I cannot remember the gentleman's More

by Amy 2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Queenie
May 13, 2022 -

Southwest Kia of Rockwall responded

Hi Amy, Thank you for the review! It was a pleasure to work with you and be able to provide you with a great experience! We can't wait to work with you again here at Southwest Kia of Rockwall.

May 06, 2022

Hank and Antoine made the car buying process quick and easy! Definitely will return for any future purchases. More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Holcomb
May 09, 2022 -

Southwest Kia of Rockwall responded

Thank you for the great review of Hank and Antoine! We'll be sure to share this with them.

May 04, 2022

They got the job done , happy with my new car. Would recommend them to anyone interested in buying a vehicle More

by brendadavid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Johns
May 06, 2022 -

Southwest Kia of Rockwall responded

Hi Brenda, Thank you for the kind review! We are happy we could provide you with a great car buying experience. Our team here at Southwest Kia of Rockwell looks forward to seeing you in your new wheels next time you visit us.

May 04, 2022

No follow through, live 5 hours away one way and can not get any help with vehicle registration which has already been paid for More

by PissedOffCustomer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mauricio Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailee Christian
Jun 15, 2022 -

Southwest Kia of Rockwall responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with quick communication. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Bryan Hall Bryanhall@lithia.com

Jun 19, 2022 -

PissedOffCustomer responded

This goes to prove my point. My complaint was on may 4th and you responded on June 15th. I’m gonna pray 🙏🏼 for y’all.

...
26
...