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Southwest Kia of Rockwall

Rockwall, TX

4.6
1,011 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,011 reviews

September 13, 2022

Excellent customer service before and after the sale! Would recommend for new and used cars and for service on any vehicle! More

by tarlawilber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim in the service department.
Sep 13, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad that your time with us was fantastic! We hope to see you again here at Southwest Kia of Rockwall!

September 11, 2022

I bought a car from Rockwall Kia and I had a great experience there friendly and professional staff. Te’ let Smith my sales lady was exceptionally awesome!!! More

by Mary Parks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Te’ler Smith
Sep 12, 2022 -

Southwest Kia of Rockwall responded

Hi Mary, Thank you for the review! We are happy to hear your experience with us was exceptional! We look forward to seeing you again here at Southwest Kia of Rockwall!

September 08, 2022

Great service, quick and easy process, outstanding sales team that worked with us on our trade in, ask for bailee More

by Willgraham34.wg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher collyer 5 stars , Bailee Christian
Sep 08, 2022 -

Southwest Kia of Rockwall responded

Hi, We appreciate the review! We are glad your experience with us was quick and easy! We look forward to seeing you again here at Southwest Kia of Rockwall!

August 31, 2022

I got EXCELLENT service & very happy with the job I had done. Your staff was very helpful & friendly! I really appreciate the experience again Thank you! More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Dehorney,
Sep 01, 2022 -

Southwest Kia of Rockwall responded

Hi Deb, Thank you for the review! We are glad you had an excellent experience with our team here at Southwest Kia of Rockwall! We hope to see you again soon!

August 29, 2022

Great service all around, from the front desk in the lobby to the salesman to the finance office. Owner was great to meet and talk. Would definitely do business with Rockwall Kia dealership again. More

by Jholman936
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Southwest Kia of Rockwall responded

We here at Southwest Kia of Rockwall greatly appreciate this excellent review. It is always our pleasure to provide 5-star dealership experiences. We look forward to doing business with you again.

August 26, 2022

As a return customer I was very disappointed by the lack of interest shown by new car sales staff. Taylor John’s made an appointment with us on his day off so we were passed off to Morgan who had her own se More

by Previouskiaowner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morgan, Taylor Johns
Aug 30, 2022 -

Southwest Kia of Rockwall responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below. Mauricio Pena mauriciopena@lithia.com 469-314-3963

August 26, 2022

Everyone is really nice and welcoming. Was an easy process for me to get my kia. More

by stephanie_e93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Bernsee
Aug 31, 2022 -

Southwest Kia of Rockwall responded

Congratulations on your new Kia, Stephanie! Our Sales Staff are elated to have had the pleasure of offering you a nice and welcoming dealership experience here at Southwest Kia of Rockwall. Please do not hesitate to let us know if there is anything else we can assist you with.

August 25, 2022

Excellent service and very pleasant to work with they took care of all my concerns and I felt confident that the work was done to perfection More

by Smcqueen7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Bledsoe , Bailee Christian
Aug 31, 2022 -

Southwest Kia of Rockwall responded

Hi, receiving reviews like yours is what our Service Team strives for here at Southwest Kia of Rockwall. It's our job to provide excellent service to each and every customer. Thank you for trusting us with your vehicle and please don't hesitate to reach out to us whenever needed.

August 18, 2022

From the receptionist, to the sales associate, to the financial manager, to the dealership manager everyone was great and made our car shopping experience amazing More

by ginakate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine, Ben, Chris, Taylor Johns
Aug 18, 2022 -

Southwest Kia of Rockwall responded

We strive for a high level of customer satisfaction here at Southwest Kia of Rockwall and are delighted to read our Sales Team ensured you enjoyed an amazing car-buying experience. Congratulations on your new vehicle. Let us know if we can be of any help in the future.

August 15, 2022

Sorry place to get a vehicle traded a car 🚗 n making payments and have to drive it aroun illegal with no tags nobody will return your calls we have drive to DMV three time tags was supposed to be there More

by Macky hill72
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antoine
Aug 16, 2022 -

Southwest Kia of Rockwall responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Mauricio Pena mauriciopena@lithia.com 469-314-3963

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