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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.6
1,045 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,046 reviews

February 23, 2023

Horrible service. Non responsive. Added a charge that was not supposed to charged and cannot get ahold of anyone. Read everything thoroughly if u must buy from them ot More

by Kavita
Finance Experience
Recommend Dealer
No
Employees Worked With
Mauricio Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2023 -

Southwest Kia of Rockwall responded

Hello, Thank you for bringing this to my attention. I apologize for any inconvenience this caused you during your visit. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Mauricio Pena Mauriciopena@lithia.com 469-314-3963 General Sales Manager

February 22, 2023

Great Shop Young at heart. Got satisfaction in my safety inspection and had the repairs done. More

by dgiusto2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Stevens James Scott
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Feb 23, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! It was a pleasure to work with you here at Southwest Kia of Rockwall! We hope to see you again soon!

February 17, 2023

If ever there was a dealership that put the xxxxxxx in car dealerships this one does it. They try to steal your trade in by asking $6k to 8000 above asking MSRP. Sales manager comes over to tell you your More

by Floyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Queenie Sibley
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Southwest Kia of Rockwall responded

Hello Floyd, Thank you for sharing your experience. Our goal is to provide customers with a transparent experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Mauricio Pena Mauriciopena@lithia.com 469-314-3963 General Sales Manager

February 16, 2023

Always professional and quick as possible. car wash always a plus and always satisfied when i leave More

by dpd7895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 17, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the kind words! We are glad your time with us was a professional experience! We hope to see you again here at Southwest Kia of Rockwall!

January 31, 2023

Brad and Charles arr professional and courteous. Whole staff takes care of you. The wait times are reasonable. More

by nateh1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad-serv advisor Charles-serv mngr
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Jan 31, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again soon!

January 27, 2023

Great personnel, facilities, and work well done efficiently and timely. My family and friends are aware of this! More

by jm3908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Preston
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Jan 30, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Southwest Kia of Rockwall!

January 26, 2023

I brought my 2016 Optima in for warranty work and ended up spending $600 on what I found out to be worthless and unnecessary service items. I consulted a long time and trusted mechanic friend to find this More

by Longatthelake11
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad
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Jan 30, 2023 -

Southwest Kia of Rockwall responded

Hello, Thank you for sharing this review. Our goal is to provide our customers with a trusted experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Mauricio Pena Mauriciopena@lithia.com 469-314-3963 General Sales Manager

January 20, 2023

The salesman Lee definitely did a great job of selling the vehicle to me. We will be back. More

by Cindyaydelott
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lee and give him 5 stars
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Jan 24, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Southwest Kia of Rockwall!

January 20, 2023

Great personal service sales professionals. We were attended to within 10 minutes of arrival. All our questions and concerns were addressed as we looked for a vehicle for my wife. As a result o More

by Davidcolbert3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Queenie Sibley, Bailee Christian, Sean Killgore, Garrett Wilde, Taylor Johns
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Jan 20, 2023 -

Davidcolbert3 responded

Queenie was our sales person.

January 19, 2023

This was a great experience again for my wife and I as this is the second car we have bought here Everyone that we came in contact with was so nice and courteous. I will be back again. More

by Jasoneroberts20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco is Taylor
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Jan 20, 2023 -

Southwest Kia of Rockwall responded

Hi, We appreciate the review! We are glad your time with us was a great experience! We hope to see you again here at Southwest Kia of Rockwall!

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