Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southwest Kia of Rockwall
Rockwall, TX
1,011 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,011 reviews
November 26, 2022
Worst I have encountered in the past 10 years. Their website showed 5 Kia Souls in stock and showed msrp sticker. There was no indication that the cars were on order. In fact the sales rep (Lee) c Their website showed 5 Kia Souls in stock and showed msrp sticker. There was no indication that the cars were on order. In fact the sales rep (Lee) contacted me multiple times to confirm that I was coming in to see the cars. After arriving I was told the cars would not arrive until Dec 4th or later. Despite that I selected a car msrp was 21585. I asked Stan if there were any additional costs to know about, indication was no. I asked Lee and Stan to work up final numbers so I could lock up my purchase. When Stan got back to me his number with tt&l and a credit of $1000 was $28,304??? I was expecting 1700 to 2000 to cover docs & tel but this? They added on a “Market Adjustment” and a “Dealer Added Package” None of this was explained to me and or wanted by me. This experience has been horrible and the clearest case of “Bait and Switch” ever". No apologies no excuses. I recommend never doing business with Kia of Rockwell. More
by pricer
Employees Worked With
Lee and Stan
November 22, 2022
Always friendly and professional service. Good at keeping you informed while you have your car in for service. Good at keeping you informed while you have your car in for service. More
by Jn_texas
Employees Worked With
Other Employees :
Bailee Christian, Sean Killgore, Garrett Wilde, Taylor Johns
November 01, 2022
Charles did an awesome job getting my car quickly and kept me informed at all times! kept me informed at all times! More
by Amber
October 29, 2022
Ethan did a great job selling me my brand new Kia Sportage. He was friendly and knowledgeable. This is my second Kia, they are great cars. They are reliable and come with a great warranty. I know we’ Sportage. He was friendly and knowledgeable. This is my second Kia, they are great cars. They are reliable and come with a great warranty. I know we’ll be back again in the future! More
by debbstur
October 19, 2022
My last experience was great. James (Jimmy) the service rep was super nice, knowledgeable, understanding, and got me in without an appointment. Came in with a tire that needed r James (Jimmy) the service rep was super nice, knowledgeable, understanding, and got me in without an appointment. Came in with a tire that needed repair, and he made sure that it was taken care of in a timely manner. He was good about following up with me on the progress of the service. James and Charles are the best Service Reps. More
by Hughesjm61
Employees Worked With
James (service rep)
October 19, 2022
Charles from the service dept always provides excellent customer service. I’ve been taking my Kia to SW Kia of Rockwall for quite sometime and they never disappoint. We may be in the market for a new car a customer service. I’ve been taking my Kia to SW Kia of Rockwall for quite sometime and they never disappoint. We may be in the market for a new car and we will definitely turn to these guys when the time is right. If your car is in need of some TLC contact Charles I promise you won’t be disappointed. More
by Tony
Employees Worked With
Charles (service dept)
