Southwest Kia of Rockwall

The sales person was very helpful and quick to respond, she did a great job. They pricing on the Car Gurus site was deceptively low though (over $3,000 lower than the actual selling price!) We didn’t g she did a great job. They pricing on the Car Gurus site was deceptively low though (over $3,000 lower than the actual selling price!) We didn’t get the full price until after we submitted our credit information and was approved. Be very careful!! More

Very good service, seen the truck on auto trader for a great price went to take a look and the sales men Jonathan was very helpful we worked out a deal with no problems. great price went to take a look and the sales men Jonathan was very helpful we worked out a deal with no problems. More

The dealership and service department were both very busy yet the staff was organized, professional, friendly, and completed the work in a timely manner. The level of communication and attention to detail w yet the staff was organized, professional, friendly, and completed the work in a timely manner. The level of communication and attention to detail were very much appreciated. It was a pleasant and positive experience. More

Very friendly. Brock was helpful and made me aware of how long he estimated that they would be finished. I appreciate him very much for this. Brock was helpful and made me aware of how long he estimated that they would be finished. I appreciate him very much for this. More

If you’re looking for a dealer that’s incompetent and has no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in a no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in advance to have some factory recall modifications made to my Kia. On the day of my appointment, I drove about an hour and fifteen minutes to the dealer, spent over three hours in the waiting room, and then I was told that they didn’t have the parts to complete the recall modifications. Rather than just admit that they messed up, I was told that they couldn’t have had the necessary parts on hand because they first had to inspect my Kia to determine what parts were needed. This was a factory recall! They knew all along exactly what was needed. Okay, mistakes happen, but the lying really shows how they treat their customers. More

Bad experience. Two main concerns. First, we wanted to see a specific electric vehicle, and we were initially told that the battery was getting replaced and getti Two main concerns. First, we wanted to see a specific electric vehicle, and we were initially told that the battery was getting replaced and getting serviced at a different facility, so they weren't sure what was wrong with the car initially. They showed a similar vehicle with more miles. When we finally said we were more interested in buying the vehicle getting the battery replaced, they all of a sudden found the initial car, and the battery was not getting replaced, and nothing was wrong with it. However, the battery wasn't charged at all, but we needed to believe them that the battery was just like the other car we saw. It was all extremely fishy and felt like a way for them to try to sell the car with higher miles. The actual price of the car when we went to purchase it was $3000 higher than listed online (listed at ~$19k). Those fees were technically listed in name (without an actual price) in the fine print of the listing online, but that was extremely hidden and obscure It felt like false advertising that the final sticker price of the car was literally 25% higher than advertised, even if in the literal legal sense it was not false advertising. And I was told by the salesman and manager that I was wrong for thinking that it was false advertising. And when we went to negotiate, they gave no wiggle room at all, and were going to charge 500-700 dollars more for the car to come with a charger. More

The facility was clean, accommodating, and inviting. The service advisor gave excellent service and took care of all my needs. The service advisor gave excellent service and took care of all my needs. More

Luke was my advisor. He was exceptional. He was communicative and prompt. He was also knowledgeable. He was exceptional. He was communicative and prompt. He was also knowledgeable. More

Christopher Collyer finance manager crook better check your paperwork good before you sign lot of hidden costs then won't return your call after you make final deal dealership just not good crooked your paperwork good before you sign lot of hidden costs then won't return your call after you make final deal dealership just not good crooked More

Absolutely the best sales and service around. I will purchase from southwest kia again! Thank you I will purchase from southwest kia again! Thank you More