Southwest Kia of Rockwall

My experience with Rockwall Kia, was an experience I will not forget. I was treated with great respect and compassion. They not only gave me great customer service. They took the time to listen and help me not forget. I was treated with great respect and compassion. They not only gave me great customer service. They took the time to listen and help me make my decision. No pressure, just very informative and answered all my questions. No one rushed me into making a decision. I am very happy with MY decision and the final quote price. My sales person Bailee was tbe absolute best. I cant praise her enough. More

Was super easy to get my Kia Forte in for it's oil change. Was able to call and get it scheduled at midnight by the bot, and had it in the next morning. Only downside if you aren't ready for it, is change. Was able to call and get it scheduled at midnight by the bot, and had it in the next morning. Only downside if you aren't ready for it, is the wait times. Appointment was for 10am, and I left around noon, so roughly a 2 hour wait. Technician who spoke with me was super knowledgeable and helped me ensure my Kia was in top notch shape! More

I have been trying to visit with Bryan Hall Since December 16th 2024. They want mive forward with him. If he sick, let me know and I'll have the churches pray for him. December 16th 2024. They want mive forward with him. If he sick, let me know and I'll have the churches pray for him. More

Luke was great, very professional. Don’t like “Stella” the virtual (whatever) I prefer speaking to a live person namely Ashley when trying to make appt Don’t like “Stella” the virtual (whatever) I prefer speaking to a live person namely Ashley when trying to make appt More

Service was great! I got in there and they had me finished with 30 min. I’ll definitely use them again. I got in there and they had me finished with 30 min. I’ll definitely use them again. More

Very great staff answering all of my questions showing us everything about the car in detail everything about the car in detail More

Sells agent (Queenie Sibley), excellent job. She is a no nonsense sell agent. Above board and a straight shooter. You know what you are getting with her. No ambiguities. Finance rep. (Kiara She is a no nonsense sell agent. Above board and a straight shooter. You know what you are getting with her. No ambiguities. Finance rep. (Kiara Campos) did a fine job got me in and out of the finance room quickly and in the process saved me some money. Both made me feel right at home. My experience interacting with them was very pleasant indeed. Southwest KIA is fortunate to have them. They deserve whatever bonus is extended to them for their work. More

Excellent sevice. 5 star review. Nice people to work with. Jaela Gibson was very polite and exceptional to deal with. No problem recommending Rockwall Kia to anyone. 5 star review. Nice people to work with. Jaela Gibson was very polite and exceptional to deal with. No problem recommending Rockwall Kia to anyone. More

Tried to purchase a vehicle here. Couldn’t get anyone to communicate regularly or honestly about the vehicle. Had a check in hand ready to go and no one could manage to call back. It Couldn’t get anyone to communicate regularly or honestly about the vehicle. Had a check in hand ready to go and no one could manage to call back. It felt like we got the run around because they were going to sell us a lemon vehicle until we noticed the sound it made on a test drive. It was all downhill from there. Beware of this dealership and their shady dealings and lack of customer service. More

Very fast, and knowledgeable. Ask for Luke in service for all your car needs. Kia. Ask for Luke in service for all your car needs. Kia. More