Southwest Kia of Rockwall

Great personnel, facilities, and work well done efficiently and timely. My family and friends are aware of this! efficiently and timely. My family and friends are aware of this! More

I brought my 2016 Optima in for warranty work and ended up spending $600 on what I found out to be worthless and unnecessary service items. I consulted a long time and trusted mechanic friend to find this up spending $600 on what I found out to be worthless and unnecessary service items. I consulted a long time and trusted mechanic friend to find this out. Very disappointed. More

The salesman Lee definitely did a great job of selling the vehicle to me. We will be back. the vehicle to me. We will be back. More

Great personal service sales professionals. We were attended to within 10 minutes of arrival. All our questions and concerns were addressed as we looked for a vehicle for my wife. As a result o We were attended to within 10 minutes of arrival. All our questions and concerns were addressed as we looked for a vehicle for my wife. As a result of this attention to detail, not only did we buy a new car instead of used, we bought two, trading in mine which I had no intention when we arrived. But because Queenie (our salesperson) was so patient and helpful we found it was cheaper than our original plan. Great job, totally cool, and second time buying 2@once with KIA!!😄 More

This was a great experience again for my wife and I as this is the second car we have bought here Everyone that we came in contact with was so nice and courteous. I will be back again. this is the second car we have bought here Everyone that we came in contact with was so nice and courteous. I will be back again. More

Attentive and courteous, felt well taken care of. Met all expectations and worked quickly and efficiently. Met all expectations and worked quickly and efficiently. More

Very professional, and are always willing to serve their guest, and are always making sure that they have met the customers expectations to their ability. guest, and are always making sure that they have met the customers expectations to their ability. More

If you are looking for a fair dealership I’d recommend you keep looking, there are many Kia dealerships in the DFW area. Be sure to read Yelp and Google reviews about Southwest Kia of Rockwall, especially you keep looking, there are many Kia dealerships in the DFW area. Be sure to read Yelp and Google reviews about Southwest Kia of Rockwall, especially regarding “bait and switch”. In my opinion Southwest Kia of Rockwall is the type of dealership that makes a bad situation worse and takes advantage of a tough market. After looking at the sticker price displayed on their website, I drove 1.5 hours to this dealership to purchase the vehicle. Get there and salesperson informs me the sales manager is going to add a markup to the sales price. Huh, so the sticker price isn’t correct now? The price on the website isn’t correct? Comes back with a $10,000 markup added to MSRP. Says this is a hot car and other dealerships are doing it or adding options, as if that justifies it. At least with options you actually get something. I look over at their “code of ethics” sign on the wall, laugh and walk out. Don’t believe what you see on their website they will change prices on you. If you do decide to go here, before making any purchase I’d recommend calling other Kia dealerships to compare. Best of luck. Hope your gamble to work with this dealership works in your favor. More

It was one of the best car buying experiences I have ever had. Everyone worked with a smile and there was no pressure to buy something I didn’t want. Christiana was great to work with. If someone is looking had. Everyone worked with a smile and there was no pressure to buy something I didn’t want. Christiana was great to work with. If someone is looking for a Kia I would highly recommend Southwest Kia. More

Great experience, knowledgeable and friendly staff made our purchase smooth and easy. Shane was our salesman and was fun to deal with. our purchase smooth and easy. Shane was our salesman and was fun to deal with. More