Southwest Kia of Rockwall

David was incredibly patient and was by our side the whole time we were in the dealership. We don't have the best credit nor can we buy the most expensive car, but David never made us feel second-rate a whole time we were in the dealership. We don't have the best credit nor can we buy the most expensive car, but David never made us feel second-rate and knowledgeably offered options that would best fit our family budget. While I was turned off by the typical "what can we do to get you into one of our cars" line, we didn't feel heavily pressured into our decision to buy. We did, however, make certain that the promise made by one of the floor managers to "buy us dinner" was kept. Don't speak what you aren't willing to back up. These guys backed it up, going as far as pulling money from their own wallets. Good folks at Southwest Kia in Rockwall. We'd definitely do business again with David if/when another Kia is in our future. More

I went with my mother to trade in her truck for a new vehicle. We were hopeful that we would have a good experience with Kia, but really weren't sure what to expect beforehand. The salesman we dealt wit vehicle. We were hopeful that we would have a good experience with Kia, but really weren't sure what to expect beforehand. The salesman we dealt with Juan was so honest from the first phone call. The price he quoted was the price given when we arrived; the exact vehicle we looked at on the website was the one waiting for us in front of the dealership when we arrived. I've dealt with other dealerships in the past and really expected to see what I was used to with other companies, which would be high pressure, fake plastered on smiles, and being "talked into" what they wanted to sell me. I was completely unprepared for the Southwest Kia in Rockwall. Juan greeted us at the door, (a true gentleman he opened every door for us the whole time we were there,) and he was genuine. That is such a rare quality and one I wouldn't expect from a car salesman. He LISTENED! He never pushed anything, he advised us of what they had to offer, what options were available, and left the decisions to us! The trade in price on my mother’s truck was well above what we had expected, and that was the first offer. There was no lengthy negotiating. I know this may sound weird but I'm from Missouri and until last year my family was a "GM" family. All of our vehicles HAD to be GM. However after many bad experiences we decided to give someone else a try, even though that meant no longer using our GM family discount-that is how fed up we were. Kia was not originally our first choice until we rented a KIA for a trip and found ourselves pleasantly surprised at the smooth ride and quality of the vehicle. I have never dealt with a dealership full of so many NORMAL, NICE, FRIENDLY people. We were offered coffee, given pies for visiting (not sure if that is a Texas thing or what,) and greeted warmly by ALL employees though we were not the only customers there. They took the time to acknowledge us anyway. Juan made us feel like we were buying a vehicle from a family member. He explained everything in clear terms, there was no second guessing, no fast talking, and he made sure we knew everything about our new vehicle before we left the lot! It's so refreshing to know good salesmen and good dealerships still exist. We were once a GM family, but as we told Juan today we are officially converting to a Kia family. If you want to be treated as an individual, not a number and experience how easy car buying can be... I highly suggest you go to Southwest Kia in Rockwall and ask for Juan! More

This was the best auto buying I have ever had. I'm 64, so I've done it a few times. Absolutely everything was done to make us comfortable and keep us informed through the whole process. Don is a true scholar I've done it a few times. Absolutely everything was done to make us comfortable and keep us informed through the whole process. Don is a true scholar and gentleman. We received better than fair pricing on our trade, and the bottom line price of our new Kia was outstanding. As long as the attitude and concern continues, we are now customers for life. More

I went to Southwest Kia with an idea of 3 vehicles that I was intrested in and David took me on test drives with all and answered all my questions about all 3. He was very knowledgeable about all the vehicl was intrested in and David took me on test drives with all and answered all my questions about all 3. He was very knowledgeable about all the vehicles. With his help I got the vehicle that fit me and my family. I would and will recommende Southwest Kia of Rockwall and will tell them to go see David. Everyone was very friendly there, there was really not a hassle or that "car dealership" feeling there. I wasn't uncomfortable like I was when I went to the Ford dealership up the road. Thank you to David and everyone else there for making our new car buying experience and easy one. Jennifer and Joshua McAdams More

I worked with Jonathan and David regarding purchasing my new 2012 KIA Optima SX Turbo. It is just beautiful. Jonathan and David were very knowledgeable and courteous and worked until they found me the exa new 2012 KIA Optima SX Turbo. It is just beautiful. Jonathan and David were very knowledgeable and courteous and worked until they found me the exact car I wanted. They were very accommodating and eager to make sure my husband and I were completely satisfied. I love my new KIA!!!!! I would definitely refer my friends and family to Southwest KIA in Rockwall in the future. Considering I was coming out of a 2008 Corvette, I was a little skeptical, but all it took was driving my new KIA and I was hooked. Thank you so much Jonathan and David, and thank you Southwest KIA Rockwall!!!!! More

My husband and I went to Southwest Kia in Rockwall, TX in search of a new vehicle to replace our 2005 Ford Escape. Our salesman was David Thompson, who was very knowledgeable about the vehicle we were inter search of a new vehicle to replace our 2005 Ford Escape. Our salesman was David Thompson, who was very knowledgeable about the vehicle we were interested in. We went on three test drives, but our preference was the Kia Sportage. He spent quite a bit of time explaining all the bells and whistles of the vehicle, knew everything there was to know about the Sportage and we were very impressed. The staff at the dealership was very friendly right down to the finance manager and we had a very pleasant experience. We did end up buying the Sportage and are very happy with our purchase. JJ and Kay Johnson More

I was apprehensive about even applying for credit due to prev credit problems. The first conversation I had with my sales person put me at ease. I was so pleased with his character, personality and his ki prev credit problems. The first conversation I had with my sales person put me at ease. I was so pleased with his character, personality and his kindness. THe total experience was amazing. More

They are very eager to sale a vehicle to you, staff is friendly. Be very careful with negotiations however, in particular with Steve Kravetz. We came in using a referral , which would pay one months payme friendly. Be very careful with negotiations however, in particular with Steve Kravetz. We came in using a referral , which would pay one months payment on the person referring's car payment. After everything is said and done; having mentioned the referral at least three times; I was informed that the referral was worked into the negotiations for the Rio, which it wasn't and should not have been. So the person referring gets nothing despite being told they would when their vehicle was purchased. This is dishonesty at its best. take your business to Central Kia instead. More

Grert group, they we very nice and help me get the car I wanted. They makde sure I understood everything about financing. Thanks to Don Morales wanted. They makde sure I understood everything about financing. Thanks to Don Morales More

I have been buying cars for 40 years. I drove Cadillacs for years but visiting Southwest Kia in Rockwall was the best auto buying experience I have ever had. The sales people went out of their pay to get t for years but visiting Southwest Kia in Rockwall was the best auto buying experience I have ever had. The sales people went out of their pay to get the car we wanted from another store, had all my paper work ready with the credit approvals done. They offered a fair price forour trade-in and sold us a great late model low milage car for our college daughter. The credit manager, Bill did a great job and we were in and out of his office in 20 minutes. That's how it should be done, not nichol-diming customers to stupid extras. Being a very critical person and having "fought" the car wars before I was shocked. If I can I will always return to Southwest Kia for all my car or truck needs, new or used. I highly recommend this dealership especially the Rockwall location. I am sure the entire company shares the same attitude for customer service. Well done. I will recommend this dealership to family and friends because I know they will not embarass me. Thanks, Roger More