Southwest Kia of Rockwall

This dealership is a scam! I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electroni I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electronically. They refused to give me any paperwork at the time that I signed. Took me two days to get my paperwork only to find out that they are selling an $18,000 For $32,000! Yes, they are charging me $32,000 for this vehicle for my daughter. It’s absolutely disgusting what they’ve done! I’m so tempted to get an attorney. I’m filing a complaint with the corporate office someone needs needs to look into the disgusting behavior that’s going on at this dealership! These guys are gross! They purposely refuse to give me my paperwork so that I couldn’t dispute anything and they purposely waited two days before they provided me any documentation. I should have pitched a fit. I should’ve demanded paperwork in my face that day. But they scammed me. They scammed me into signing everything electronically and they scammed me out of $12,000! I purchased a car in August from the Ford dealership in Greenville with absolutely zero issues whatsoever. I should’ve went through my credit union this Time! Never again! I will never purchase a car from a dealership ever again! They know what they’ve done. They know their liars they know their cheaters and they know their scammers! They know! More

I had an absolutely amazing experience with Rockwall Kia! All departments have been great thus far, and I’m so glad to have had such a great team helping me with the process! Antoine in sales was amazing thr All departments have been great thus far, and I’m so glad to have had such a great team helping me with the process! Antoine in sales was amazing throughout the entirety of the purchasing process, and Ethan in sales was soooo helpful in assisting me later on with information I was needing! Thank you so much Ethan! Eric in finance was very efficient and very personable, and the parts and service department is, literally and figuratively, a well oiled machine as a whole with a great leader! Tyler, leading the parts and service department, was very helpful when I had questions regarding services included within my purchase, and took the time to explain everything in depth to my level of understanding. They’re doing an amazing job from what I’ve seen thus far! Will definitely continue to utilize this dealership for not only service on my recently purchased K5, but also for future purchases as well. Highly recommend! More

Buying my car was a whiz and then my first service visit was even better! Will spread the news ! was even better! Will spread the news ! More

Easy to complete sale Malina was kind and courteous. Stewart was kind and patient with me Stewart was kind and patient with me More

This was our best car buying experience, tall Zach was great with finding the deal we wanted without being pushy or trying upsale us. Would highly recommend tall Zach and Kia of rockwall if you're looking great with finding the deal we wanted without being pushy or trying upsale us. Would highly recommend tall Zach and Kia of rockwall if you're looking for a pressure free easy car buying experience! More

I've been looking for an EV9 for about a year and kept coming up against not being able to fit it into my budget. Finally, Rockwall Kia, specifically Malena and David, were able to find an option that wou coming up against not being able to fit it into my budget. Finally, Rockwall Kia, specifically Malena and David, were able to find an option that would work! We live about 4 hours away, and during that time they found solutions for every obstacle every step of the way, including getting us a charger adapter for our drive home. We are THRILLED, amd the whole ride home in our new car (which felt like floating a spaceship down the highway) was surreal. We're looking forward to many happy years in our family's new vehicle. More

I have been dealing with Southwest Kia since 2016. They seem to be better than all the many previous dealer ships that I have dealt with. I bought 2 Kias from them. The service department is good t They seem to be better than all the many previous dealer ships that I have dealt with. I bought 2 Kias from them. The service department is good to deal with. Brock Bhatti was good service reps. 2 years ago they did keep my Kia for 6 weeks after 2 tow-ins. They had a problem diagnosing the problem.They gave me a loaner car. Their service reps are always courteous and helpful. I would give Southest Kia of Rockwall Texas 4 stars. More

The sales team was responsive, transparent, knowledgeable, and honest throughout the process. I highly recommend them for your next vehicle purchase. knowledgeable, and honest throughout the process. I highly recommend them for your next vehicle purchase. More

They are always so nice and find what you want. This is my 4th car from them and I have been pleased every time. This is my 4th car from them and I have been pleased every time. More

Excellent customer service. Highly Recommend. Bailey was very helpful and made the whole process easy. Highly Recommend. Bailey was very helpful and made the whole process easy. More