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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.6
1,040 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,040 reviews

February 01, 2025

Excellent customer service. Highly Recommend. Bailey was very helpful and made the whole process easy. More

by txrenegade226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailey Christian
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January 28, 2025

I used to go to another dealer in Plano, but since my vehicle was undrivable ended up at Rockwall. It was closer and the service ended up being great. Thumbs up to Jaela Gibson in the service dept as wel More

by Hicjo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
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Jan 29, 2025 -

Southwest Kia of Rockwall responded

Thank you for choosing Rockwall Kia and sharing your experience! We're delighted to hear that Jaela Gibson provided great service, and we look forward to assisting you with all your future needs.

January 20, 2025

My experience with Rockwall Kia, was an experience I will not forget. I was treated with great respect and compassion. They not only gave me great customer service. They took the time to listen and help me More

by kasmetexas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailee
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Jan 20, 2025 -

Southwest Kia of Rockwall responded

We're delighted to hear that Bailee and the Rockwall Kia team provided you with such a respectful and informative experience. It's wonderful knowing you felt no pressure during your decision-making process, and we're thrilled you're happy with your choice! Thank you for sharing this fantastic feedback!

January 20, 2025

Was super easy to get my Kia Forte in for it's oil change. Was able to call and get it scheduled at midnight by the bot, and had it in the next morning. Only downside if you aren't ready for it, is More

by Zach R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Jan 21, 2025 -

Southwest Kia of Rockwall responded

Zach, we're glad to hear that scheduling your Kia Forte's oil change was a breeze with our system at Rockwall Kia! We appreciate your patience during the wait and are happy to know our technician provided you with knowledgeable service. Thank you for sharing your experience!

January 18, 2025

I have been trying to visit with Bryan Hall Since December 16th 2024. They want mive forward with him. If he sick, let me know and I'll have the churches pray for him. More

by brotherrickynull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Southwest Kia of Rockwall responded

Ricky, thank you for sharing your concerns and bringing this to my attention. I sincerely apologize for any delays in communication. Your concern has been noted, and I assure you that we strive to address all inquiries promptly. Please feel free to reach out to me directly at bryanhall@lithia.com so we can connect and address any questions or concerns you may have. Thank you, Bryan Hall General Manager

January 18, 2025

Luke was great, very professional. Don’t like “Stella” the virtual (whatever) I prefer speaking to a live person namely Ashley when trying to make appt More

by sue.medders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus is the only one still there from when we bought! He and a guy last name Hayley misled us, actually lied to us. We really like a gentleman named Jimmy service we bought. He left a while back. There seems to be a large turnover here.
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Jan 20, 2025 -

Southwest Kia of Rockwall responded

Sue, we're glad to hear Luke provided a professional experience at Rockwall Kia! We appreciate your feedback about "Stella" and will take it into consideration. Thank you for sharing your thoughts with us!

January 15, 2025

Service was great! I got in there and they had me finished with 30 min. I’ll definitely use them again. More

by waltc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lovejoy
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Jan 16, 2025 -

Southwest Kia of Rockwall responded

We're delighted to hear that you had a quick and efficient service experience at Rockwall Kia! Thank you for choosing us, and we look forward to serving you again in the future.

January 15, 2025

Very great staff answering all of my questions showing us everything about the car in detail More

by larrynugent1948
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Southwest Kia of Rockwall responded

Thank you, Larry, for the kind words! We're thrilled our team at Rockwall Kia could provide you with a thorough and detailed experience. Enjoy your new car!

January 07, 2025

Sells agent (Queenie Sibley), excellent job. She is a no nonsense sell agent. Above board and a straight shooter. You know what you are getting with her. No ambiguities. Finance rep. (Kiara More

by rerollersonjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Campos (Finance Dept)
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Jan 07, 2025 -

Southwest Kia of Rockwall responded

Thank you for sharing your experience with us at Rockwall Kia! We're delighted to hear that Queenie and Kiara provided such straightforward and efficient service. It's great to know they made you feel right at home, and we appreciate your kind words about their efforts. We look forward to serving you again in the future!

January 02, 2025

Excellent sevice. 5 star review. Nice people to work with. Jaela Gibson was very polite and exceptional to deal with. No problem recommending Rockwall Kia to anyone. More

by Mailman399
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
Report | Print
Jan 03, 2025 -

Southwest Kia of Rockwall responded

Thank you for the fantastic feedback! We're delighted to hear that Jaela and our team at Rockwall Kia provided such excellent service. We appreciate your recommendation and look forward to serving you again in the future!

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