Southwest Kia of Rockwall

Tried to purchase a vehicle here. Couldn’t get anyone to communicate regularly or honestly about the vehicle. Had a check in hand ready to go and no one could manage to call back. It Couldn’t get anyone to communicate regularly or honestly about the vehicle. Had a check in hand ready to go and no one could manage to call back. It felt like we got the run around because they were going to sell us a lemon vehicle until we noticed the sound it made on a test drive. It was all downhill from there. Beware of this dealership and their shady dealings and lack of customer service. More

Very fast, and knowledgeable. Ask for Luke in service for all your car needs. Kia. Ask for Luke in service for all your car needs. Kia. More

Luke is awesome and goes above and beyond for customers. He is kind, professional, and knowledgeable. He is kind, professional, and knowledgeable. More

My experience was very pleasant tonight as always when I have to get my car serviced. Management took care of my car by reviewing the issue and explained what the problem was with the option of getting it t have to get my car serviced. Management took care of my car by reviewing the issue and explained what the problem was with the option of getting it taken care of. Thank you so much! More

“My experience purchasing a car was seamless and truly enjoyable, thanks to Melina’s exceptional customer service. From start to finish, she demonstrated professionalism, attentiveness, and warmth. I brou enjoyable, thanks to Melina’s exceptional customer service. From start to finish, she demonstrated professionalism, attentiveness, and warmth. I brought my family along, and she went out of her way to make all of us feel welcome and included, which was greatly appreciated. Melina ensured I fully understood every aspect of the process, from the paperwork to the features of my new car. Having bought vehicles from various companies in the past, I can confidently say this was the most comfortable and stress-free experience I’ve had. I would rate her service a 10 out of 10.” More

The entire group of people that I dealt with were friendly, knowledgeable and helpful. Best place I’ve ever taken a vehicle to have it serviced. I am glad that I took my vehicle to this service cente friendly, knowledgeable and helpful. Best place I’ve ever taken a vehicle to have it serviced. I am glad that I took my vehicle to this service center to repair the recall on my vehicle. The recall was important to have done and they explained what they would do and how long it would take. The waiting area was clean and comfortable as well. More

Service was very good. My service representative was friendly, helpful and professional in taking care of my car My service representative was friendly, helpful and professional in taking care of my car More

I just bought a used car and the service I received was exceptional and professional in fact I will recommend the people I know to buy in this place, they do not play games, they make the experience of buy exceptional and professional in fact I will recommend the people I know to buy in this place, they do not play games, they make the experience of buy ya car enjoyable. Rafay ,Erick, And all the team, thank you guys! Manuel Bárcenas More

Never got to make a deal because the transparency was just not there. Initial quotes received were LOADED with Extra's that I didn't need or want. They refused to remove them, but was going to discount just not there. Initial quotes received were LOADED with Extra's that I didn't need or want. They refused to remove them, but was going to discount them and charge me anyway for items I made clear were not needed or wanted. Gee thanks, were were going to profit from these add-ons no matter what is the real meaning here. Promises made of getting back to me with the best price because "we want to EARN your business" were broken. Sales Manager was either too busy to assist or didnt care enough to get involved, although the automated emails always come through saying how much they want to earn your business. Buyer Beware!! You shouldnt have to pay for something you don't need/want even if made to beLIEve that they will discount it, no worries.. Glad I didn't succumb to the xx while they hide behind new, young, impressionable sales recruits to spew their cons for them. Pathetic. More

I went to the service department for a recall problem. The whole customer service department was super friendly and helpful. The whole customer service department was super friendly and helpful. More