Southwest Kia Mesquite - Service Center

I don’t give perfect score because none us are perfect. Y’all did a great job. Y’all did a great job. More

On the of service, didn't have wait long to be check in. Personal was kind and professional. Finished with the time stated it would take to service my car. Personal was kind and professional. Finished with the time stated it would take to service my car. More

Southwest Kia’s Service Department has excellent customer service! The Service Advisors are very knowledgeable, professional and courteous! I love my Kia Soul! service! The Service Advisors are very knowledgeable, professional and courteous! I love my Kia Soul! More

Service manager is very condescending. Not knowledgeable about vehicles. Won’t listen to customer. After he found he was wrong no apology. Heather was great about vehicles. Won’t listen to customer. After he found he was wrong no apology. Heather was great More

I was immediately taken care of by Ashley. It was was awesome! She was extremely helpful and efficient! awesome! She was extremely helpful and efficient! More

Buen servicio y muy amables y eficientes y t atienden muy rápido. La espera fue rápido . rápido. La espera fue rápido . More

I thought they would be more friendly and have more of a professional approach. Difficult to understand what the staff said due to masks, especially if they spoke softly or lazily. The "team" did address my professional approach. Difficult to understand what the staff said due to masks, especially if they spoke softly or lazily. The "team" did address my issue and performed the simple task I requested. Overall, I was satisfied with my visit. More

Friendly and helpful, great communication throughout my service appointment. Received my car back cleaned and vacuumed. Will return to have recall repairs done in the near future. service appointment. Received my car back cleaned and vacuumed. Will return to have recall repairs done in the near future. More

I notice on several visits things wasn’t right about my car one instance missing tire lug nut when I brought it to their attention one of the service put a new one on but tighten it too tight that another car one instance missing tire lug nut when I brought it to their attention one of the service put a new one on but tighten it too tight that another service center (discount tires)had to cut it off—then they replace it later at the Kia dealership who cause the problem in the first place because I spoke with the service manager More

The worst experience with the sales manager of the department I never buy another car from Kia at mesquite Tx! department I never buy another car from Kia at mesquite Tx! More