Southwest Kia Mesquite - Service Center

I have had several trips to the dealership for nails in my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. He explains everything and lets me know the progress as my car is being repaired. I am disappointed with a few of the things that have already broken on the mini van that we purchased new in 2007. The door handle broke, which Michael helped me get fixed promptly. We have also had the handle on the ceiling in the interior of the van pull out and the small mirror that pops out of the ceiling at the front of the car has a broken hinge. These are not things that have been used much and I was surprised that they have broken already. I have not asked to have them fixed because they are not vital to our use of the car, and I was not sure that they would be under warranty. More

MICHAEL IS EXCELLENT AT CUSTOMER SERVICE AND I ALWAYS LOOK TO WORKING WITH HIM EVERYTIME. GIVE HIM A RAISE OR PROMOTION HE IS VERY DESERVING OF IT.I GAVE THE RATING I GAVE BECAUSE EVERYTIME I COME YOU AL LOOK TO WORKING WITH HIM EVERYTIME. GIVE HIM A RAISE OR PROMOTION HE IS VERY DESERVING OF IT.I GAVE THE RATING I GAVE BECAUSE EVERYTIME I COME YOU ALL HAVE ALWAYS GIVEN CLEAR AND ACCURATE SERVICE AND HAS NEVER INCONVENIENCED ME! EDDIE SCAGGS More

I always see Jeff, he is kind, honest and a great service writer! He worked with my dad in the past and I wouldn't trust another adviser over him! He gets my car back to me in a timely manner. Jeff seems to writer! He worked with my dad in the past and I wouldn't trust another adviser over him! He gets my car back to me in a timely manner. Jeff seems to be a very hard and dependable worker....... More

I first went to Southwest Kia to have the spark plugs relaced. While i was there, Mike informed me that it was passed time to have the timing belt replaced. It was to late to do it then so I returned two relaced. While i was there, Mike informed me that it was passed time to have the timing belt replaced. It was to late to do it then so I returned two days later to have it done. While they were working on to timing belt, they discovered that the water pump was starting to leak. Mike called me to inform me of this and gave me a price to fix it at that time. He told me that if I waited to have it done that he would have to charge me for another service call and it would be a lot more. I told him to go ahead and do it then. The work took longer than expected because of the water pump which I understood. Mike told me to make up for the extra time i had to wait that he would change the oil for free at a later date. Two days later I took the car in for the oil change. i am very pleased with the service and the way I was treated at Southwest Kia and would recommend this dealership to all my friends. More

I do and would recommend this Service Department to anyone. The people are friendly, honest and make good professional recommendations about my van. If there are multiple needs to my van, they are ve anyone. The people are friendly, honest and make good professional recommendations about my van. If there are multiple needs to my van, they are very helpful to prioritize them for me to match my pocket book and return visits. If there is a question about the work, Mike Estrada is ready and willing to check things out and make adjustments if necessary. When he is not available, Michael, Jeff and Gary are willing to assist. I use my van all the time and travel throughout Texas, Oklahoma and Kansas for church meetings. I trust them to get my van in tip top shape for my trips and or around Dallas with my infant, now toddler granddaughter; so there is little or no risk of it breaking down on the road. I feel very comfortable about coming here to Southwest KIA-Northwest and can ask any kind of questions or ask mechanical explanations without feeling inferior. Whenever I need to leave my van for more than four hours, I have appreciated the shuttle service and Israel who drops and picks me up. The waiting area and Jeff’s coffee accommodates me. My granddaughter who loves the children's play area often does not want to leave when my van is ready. When I come to Southwest KIA it is like visiting family friends again. I know all of the service advisors, manager and most of the mechanics by name; and they know mine. It is good to be appreciated as a loyal customer and I especially thank Joe Gonzales who convinced me several years ago to come to this location. He also has the customer's heart in mine as he sponsors Customer Appreciation Day events, cook outs and coupon mail out flyers as well as personal consultation about my vehicle, when necessary. The extended hours has also made it available to stop by while in the area for an oil change. As a retired public school educator and administrator, I love and need to stretch my dollar. In 2004 I purchased my brand new KIA Sedona and now with ritual 3,000 mile oil changes, occasionally belt changes, etc., I now have 147,700 miles on my van and Southwest KIA has made this possible as my guide, consultant and friend. Thank you Southwest KIA for your service, convenience and hospitality. More

I've received exceptional service from Joe Gonzales when visiting Southwest Kia for my car needs. He goes up and beyond to make sure the quality of work on my vechile is met by his mechanics. He follows up visiting Southwest Kia for my car needs. He goes up and beyond to make sure the quality of work on my vechile is met by his mechanics. He follows up by phone if anything comes up during the time my vechile is being serviced or things that might need service at a later date and makes a note on my car history. He pays attention to detail so nothing is over looked at the time of picking up my vechile. Joe is also a very knowledgable and makes resonable recommendations to keep my vechile in the best possible conditions. I highly recommend him to friends and faimly every chance I get. More

Had them inspect, mechanically refurbish and detail a used 2004 Rio Cinco for my son. They seemed thorough and responsive. replaced some electronic components, full fluid flush and replace for all syst used 2004 Rio Cinco for my son. They seemed thorough and responsive. replaced some electronic components, full fluid flush and replace for all systems, timing belt, spark plugs and valve cover gasket replacement. Had a bit of a delay with parts, but that's to be expected with a 6 year old car. Car was clean when I picked it up and it runs great. As good or better than any other dealer I have taken my vehicles to for service. More

Gary Wells its always the one who approachs to me for every service i have to do on my Rio. Always friendly and very knowledgeable about the service that needs to be performed and my car as well. one tim every service i have to do on my Rio. Always friendly and very knowledgeable about the service that needs to be performed and my car as well. one time my car got contaminated gasoline and they did a great job fixing my car. Will always recommend this dealer. More

Gary has always been customer focused on accomadating getting my car fixed. Helping me priortized what parts could wait on be replaced with replaing what could not wait. Keeping my safetly and my childre getting my car fixed. Helping me priortized what parts could wait on be replaced with replaing what could not wait. Keeping my safetly and my children's safety first with repairs. Also acknoledging as a single mother I have a budget and trying to work with my budget on repairs. Gary has made sure all repairs could be complete by the end of the work day ensuring I would have a car to pick up. He has always been focused on me as his only customer which makes me feel as though I am priority. He always has a positive and friendly attitude. Always willing to help and seek the best price for me. More

Had a small problem with my car and took it in. Customer service was fast and very clear in what the process would be. I brought it in around noon and received my vehicle back the same day. There was no out service was fast and very clear in what the process would be. I brought it in around noon and received my vehicle back the same day. There was no out of pocket cost as the repair was under warranty. My vehicle was purchased in late 2006 and I've only had a few issues, all of which have been taken care of with little to no cost. In addition, after my first year of ownership I received a 100 dollar credit for service work. Which was nice. All in all, the service department is top notch with me. More