Southwest Kia Mesquite - Service Center

Altho' there have been some bumps ultimately their service has exceeded my expectations. I have purchased 2 vehicles from them and just love the the vehicles. The service center seems to be over-l service has exceeded my expectations. I have purchased 2 vehicles from them and just love the the vehicles. The service center seems to be over-loaded with customers and not able to keep up with the service demands. More

This dealership represents service with a capital "S". They are courteous, respectful and one of the few dealerships that is conscious of these economic times. Since we own more than one KIA we are "S". They are courteous, respectful and one of the few dealerships that is conscious of these economic times. Since we own more than one KIA we are familiar with both the sales and service side of this dealership. They, unlike so many other dealerships,- go the extra mile AFTER your purchase. They are interested in repeat business. The best advertisement for this dealership is by word of mouth which is why I am writing this review. I have been to the dealership on I-20 as they are owned by the same team. Oddly enough they have the same owner but they are not alike. If you own a KIA or you are thinking about owning a KIA visit SW KIA-Northwest and see the difference. More

Great Service Department. I will recommend a friend that has a Kia to this dealership. Everyone was very friendly and helpful. I have used SW Kia for all my maintenance repairs & I am very satisfied with th has a Kia to this dealership. Everyone was very friendly and helpful. I have used SW Kia for all my maintenance repairs & I am very satisfied with there work. I will continue to use this location for all my car repair needs. More

I followed Gary from Honda. He is very friendly and helpful. Gary goes above and beyond just plain service whiches is why I have followed him from Honda. Gary goes out of his way to make sure his custo helpful. Gary goes above and beyond just plain service whiches is why I have followed him from Honda. Gary goes out of his way to make sure his customers are happy. The most important thing to a customer besides good service is the cost. Gary has helped me get signed up for email and mail service coupons which has helped a lot in these times where everything is costly. Not a lot of service advisors would take time to walk a customers through that. Gray is very considerate of customers. Gary does not make me feel stupid about car repairs like a lot of service advisors do to women. If Gary ever leaves Kia, I will find out where he goes and follow him there. More

It's always been a pleasure to work with the team at Southwest Kia-NW. They're very reliable, knowledgeable and patient to explain. It's helpful to get the estimate so I can approve the work ahead of Southwest Kia-NW. They're very reliable, knowledgeable and patient to explain. It's helpful to get the estimate so I can approve the work ahead of time. Very pleased with this dealership - Jeff, Mike, Gary and Joe. More

Our service rep is always ready to answer any questions we may have and also schedules out car's maintenance at a time that is basically convenient for us as well as their service department. He is alway we may have and also schedules out car's maintenance at a time that is basically convenient for us as well as their service department. He is always friendly and courteous. He keeps us informed in matters of any recalls that may occur. Original car lease is from Central Kia but have had so many problems with them that we prefer to do business with Southwest Kia in regards to car maintenance. More

Gary is very attentive and always trying to save as much money as possible for the customer....I've been in twice now and it's a pleasure to deal with someone that sincerely cares about getting 'it' right. money as possible for the customer....I've been in twice now and it's a pleasure to deal with someone that sincerely cares about getting 'it' right. I would highly recommend both Gary and this dealership. More

I LOVE THIS PLACE!! I have come to Gary for all of my service needs since I bought my car in March of 2010. Gary and his entire staff are always very personable and prompt. I have always left there with service needs since I bought my car in March of 2010. Gary and his entire staff are always very personable and prompt. I have always left there with a smile on my face. I would not dream of taking my care anywhere else for any type of service. More

I bought my 1st car Jan of 2010 and in May I had a wreck. I can't tell you how AWESOME Gary was!! He was SO nice and called me personally to stay updated on the process of my car being fixed. I go to wreck. I can't tell you how AWESOME Gary was!! He was SO nice and called me personally to stay updated on the process of my car being fixed. I go to them for all my car repairs and oil changes. Gary has superior customer service skills as well as everyone else that works there. They work fast and I def give them a 5 for the great work!! More

I have had several trips to the dealership for nails in my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. He explains everything and lets me know the progress as my car is being repaired. I am disappointed with a few of the things that have already broken on the mini van that we purchased new in 2007. The door handle broke, which Michael helped me get fixed promptly. We have also had the handle on the ceiling in the interior of the van pull out and the small mirror that pops out of the ceiling at the front of the car has a broken hinge. These are not things that have been used much and I was surprised that they have broken already. I have not asked to have them fixed because they are not vital to our use of the car, and I was not sure that they would be under warranty. More