Southwest Kia Mesquite - Service Center

Took car in Wednesday night and received a call next day car haven't been looked at yet. They did not offer a loaner and I have no car for the weekend. I have to be calling to find out the status of the car car haven't been looked at yet. They did not offer a loaner and I have no car for the weekend. I have to be calling to find out the status of the car. I will never take car to Kia or will I ever buy another Kia. More

Once again "ABOVE & BEYOND" by Chris Pittman who handled the service of my vehicle!!!!!!!! Polite, honest, efficient and very polite! Wouldn't take it to anyone else! Pittman who handled the service of my vehicle!!!!!!!! Polite, honest, efficient and very polite! Wouldn't take it to anyone else! Shaun Alphin More

Upon buying my new kia I recieved three free oil changes. When my windshield sticker showed that it was time for an oil chained I brought it in to Southwest Kia. The wait was always ridiculously long (at lea When my windshield sticker showed that it was time for an oil chained I brought it in to Southwest Kia. The wait was always ridiculously long (at least an hour) but I do have to say I never made an appointment. My real issue is today I took my car to mobil 1 not wanting to pay dealership fees and they pulled out my oil filter to find that my oil was completely black! (I watched this myself). I explained to them that I always changedy oil as I was suppose to at the dealership. They told me the oil had not been changed but only refilled. So beware of the "free oilchanges". I will no longer use there services on my Kia. More

Our 2010 Kia Forte broke down as my wife was returning from Galveston vacation. The car had to be towed from Madisonville, TX which is several hundred miles from Dallas. This also happened on a Sunday, O from Galveston vacation. The car had to be towed from Madisonville, TX which is several hundred miles from Dallas. This also happened on a Sunday, October 7th so we had it towed to Mesquite. I went on line since Kia Southwest is advertised on TV a lot. As well to see what on line the reviews stated. We live in Coppell and the closer dealer is in Lewisville/Carrollton. Because Mesquite Kia had good reviews and TV ads decided to have it towed there and I would drive there to pick up my wife, her friend. First, we found the Sunday the dealership was closed, but security came and allowed us to tow the car into the gates for safe keeping. The Monday morning I spoke with Gary and he worked quickly to have the problem identified. The transmission went out and had to be replaced. Gary called me several times to keep me apprised of what work and what was needed. He informed me it would need to be replaced and the earliest it could be ready is Monday October 15th. On Monday morning Gary called and said the car was ready for pick up. I appreciate Southwest Kia and Gary for working to get our Kia Forte repaired and detailed, and up to date service. He was very friendly, respectful, and I appreciate the efforts to see it done as quickly as possible. Clint Thomas More

GAry was friendly from the moment I drove in even though they were extremely busy. I was there for the free oil change with my plan and was treated by Gary as if I was paying! It was my first time in servi they were extremely busy. I was there for the free oil change with my plan and was treated by Gary as if I was paying! It was my first time in service and I will go back even though I bought in Rockwall, and that is all because of Gary! More

We went to this dealership for our firstcar sevice, although we didn't buy our car at this dealership I wish we had. They were allvery friendly, and very knowledgable. Gary our service tech answered al although we didn't buy our car at this dealership I wish we had. They were allvery friendly, and very knowledgable. Gary our service tech answered all our questions and provided lots of information. We also got lucky enough tomeet the owner the fellow in the Kia commercials. When we getready to make an up-grade on our car, we will treturn her to the Mesquite dealership. More

Michael Sierra is the best service consultant!! He went above and beyond the "call of duty" by coming out to where I was at and jumping my car off so that I could get it to the dealership to have the batte above and beyond the "call of duty" by coming out to where I was at and jumping my car off so that I could get it to the dealership to have the battery changed. I love working with him. He always has a smile on his face!! More

gary was very friendly,he was courteous and made me feel like i was the most important product he was going to handle on 10/31/11, he handled my service with speed and efficiency. great job!!! like i was the most important product he was going to handle on 10/31/11, he handled my service with speed and efficiency. great job!!! More

Gary was so friendly and helpful. He figured out the problem with the car quickly and helped navigate the issue with the technician. I would definitely go back. The waiting are is comfortable, and all problem with the car quickly and helped navigate the issue with the technician. I would definitely go back. The waiting are is comfortable, and all the other employees asked me if I would like water while I waited and how they could help. More