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726 Reviews of Southwest Kia Mesquite - Service Center
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April 14, 2015
Best experience ever with an auto dealership My wife, Helen, brought the Kia Soul in, responding to the recall. The Kia is actually her vehicle, and she is very happy with the service at this My wife, Helen, brought the Kia Soul in, responding to the recall. The Kia is actually her vehicle, and she is very happy with the service at this dealership. The employees are very attentive and are friendly and very knowledgeable. Our experience has been the best ever with the folks at SW Kia in Mesquite. We are totally happy. More
by mykiasoul/helen
Employees Worked With
Carlos in service/ Benny in service
Helpful April 08, 2015
perfection They are hands down the best. Service and care after the sale indicate in clear and certain terms that they WANT, and EARN your repeat business. You w They are hands down the best. Service and care after the sale indicate in clear and certain terms that they WANT, and EARN your repeat business. You will likely never find a better group of people seriously devoted to the well being and support of their customers, you may find comparable, but never better..."Often imitated, but never duplicated" More
by jgonzalez
Employees Worked With
Dont Recall
April 02, 2015
great customer service I've worked with service reps Benny Gonzalez and manager Gary (Allen ?) I appreciate their help and also their willingness to give the car a quick ba I've worked with service reps Benny Gonzalez and manager Gary (Allen ?) I appreciate their help and also their willingness to give the car a quick bath on each occasion. It looks like I will have to bring my Soul in soon for some service recall work and I anticipate the same great service. More
by Pete Evans
Employees Worked With
Benny Gonzalez, Gary
March 28, 2015
Service Visit I have been a customer of this dealership for several years and as usual was pleased with the service that I received. However, I was not pleased to I have been a customer of this dealership for several years and as usual was pleased with the service that I received. However, I was not pleased to find out that the service writer that I have used for the same number of years was leaving that day. I am not sure what the reason was but all I can say is that he was a very positive aspect to your business. Gary Wells was always pleasant and courteous. He was very helpful in explaining things and took the time to answer all my questions. He went that extra step for me, as a customer. I truly will miss him and hope that the person he told me to work with is at least half as helpful. More
by stinkerjp
Employees Worked With
Gary Wells
March 18, 2015
Recall on 2014 Forte Carlos, Was friendly and get me updated on the progress of the recall on my 2014 Forte. I also purchased the spare tire kit had that installed. He sh Carlos, Was friendly and get me updated on the progress of the recall on my 2014 Forte. I also purchased the spare tire kit had that installed. He showed me where everything went and great advice to hold onto the original container in case I decided to purchase an actually tire/rim. He made sure I was comfortable, asked if I needed anything and recommended when I would need to come back for an oil change. This is the best dealership I've come across where customer service and satisfaction is #1. I was also, greeted by Clint who was the salesman who sold me the Forte. Just top customer service experience. Robin More
by rholmes2013
Employees Worked With
Carlos
November 02, 2014
Southwest Kia Mesquite Service Dept David I needed repairs done to my car and David made sure all went well. I needed a ride to work, home, and to Enterprise to rent a car and David made sure I needed repairs done to my car and David made sure all went well. I needed a ride to work, home, and to Enterprise to rent a car and David made sure I got there! Much Appreciated!!! Shout out to Oscar, Israel, and Fernando for the rides! Great Service dept at Southwest Kia Mesquite. I would recommend this dealership to anyone. More
by lygale
Employees Worked With
David
October 31, 2014
Sales to Service Southwest Kia the PROFESSIONALS!!!! Gary Wells is the ultimate Drive Service Manager!! Takes care of all service problems respectfully and quickly. All the people at the dealership are Gary Wells is the ultimate Drive Service Manager!! Takes care of all service problems respectfully and quickly. All the people at the dealership are courteous and professional! The only place to buy a quality car at a great price. I have recommended James Seale to many of my friends who have bought their cars here and now would not go anywhere else. More
by remark
Employees Worked With
Gary Wells, JAMES SEALE
May 14, 2014
Poor service Took my car into Kia Mesquite for 4 years...Found out that they never cleaned the battery cables when I had to buy a battery. Also, had my 90,000 mile Took my car into Kia Mesquite for 4 years...Found out that they never cleaned the battery cables when I had to buy a battery. Also, had my 90,000 mile service and my radiator protector fell off the car 3 days later because the mechanic didn't tighten the bolts. No loaner cars when getting extensive repairs. More
by LorriAndrew
Employees Worked With
unknown name of service person
March 07, 2014
Once again, Chris Pittman came through with flying colors! This guy is the King of customer service! Takes care of both my Kia's. One I bought brand new and the other used. You need more people like h colors! This guy is the King of customer service! Takes care of both my Kia's. One I bought brand new and the other used. You need more people like him! I do not trust my cars with anyone else! Honest, trustworthy and very polite. As long as he is there I will continue to come. Thank you. Shaun Alphin More
by BRANDEX123
Employees Worked With
Chris Pittman
November 17, 2013
Took car in Wednesday night and received a call next day car haven't been looked at yet. They did not offer a loaner and I have no car for the weekend. I have to be calling to find out the status of the car car haven't been looked at yet. They did not offer a loaner and I have no car for the weekend. I have to be calling to find out the status of the car. I will never take car to Kia or will I ever buy another Kia. More
by Luismn78
Employees Worked With
Gary
