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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.3
727 Reviews

727 Reviews of Southwest Kia Mesquite - Service Center

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April 16, 2015

Service Department Fast and Friendly! Have came in several times for service has always been a pleasure. They go out of their way to get the job done! I'm very pleased More

by Soulgirl, Robin123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stanton
April 14, 2015

Best experience ever with an auto dealership My wife, Helen, brought the Kia Soul in, responding to the recall. The Kia is actually her vehicle, and she is very happy with the service at this More

by mykiasoul/helen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos in service/ Benny in service
April 08, 2015

perfection They are hands down the best. Service and care after the sale indicate in clear and certain terms that they WANT, and EARN your repeat business. You w More

by jgonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont Recall
April 02, 2015

great customer service I've worked with service reps Benny Gonzalez and manager Gary (Allen ?) I appreciate their help and also their willingness to give the car a quick ba More

by Pete Evans
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benny Gonzalez, Gary
March 28, 2015

Service Visit I have been a customer of this dealership for several years and as usual was pleased with the service that I received. However, I was not pleased to More

by stinkerjp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wells
Mar 28, 2015 -

Southwest Kia - Mesquite responded

Thank you so much for your continue support. Gary will be very much missed by his customers and us as well. He was definitely a asset to us for the 8 years he was here. Gary is having to leave us because of personal reasons, He will be welcome back at any time. Thank you again, I know whoever is back there will have some big shoes to fill. I will do everything on my part to make sure you keep enjoying your ownership experience. Please feel free to contact me directly with any questions or concerns. Thanks James Seale General Manager 214-694-2800 j.seale@southwestkia.com

March 18, 2015

Recall on 2014 Forte Carlos, Was friendly and get me updated on the progress of the recall on my 2014 Forte. I also purchased the spare tire kit had that installed. He sh More

by rholmes2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
November 02, 2014

Southwest Kia Mesquite Service Dept David I needed repairs done to my car and David made sure all went well. I needed a ride to work, home, and to Enterprise to rent a car and David made sure More

by lygale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
October 31, 2014

Sales to Service Southwest Kia the PROFESSIONALS!!!! Gary Wells is the ultimate Drive Service Manager!! Takes care of all service problems respectfully and quickly. All the people at the dealership are More

by remark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wells, JAMES SEALE
May 14, 2014

Poor service Took my car into Kia Mesquite for 4 years...Found out that they never cleaned the battery cables when I had to buy a battery. Also, had my 90,000 mile More

by LorriAndrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown name of service person
May 14, 2014 -

Southwest Kia - Mesquite responded

Mrs Andrews, I would like to first say I am so sorry to hear about your recent experience at my dealership. I would also like to thank the time to tell us about how you feel. I am going to research what happened in regards to your complaint. Is it OK for me to reach back out to you tomorrow? In the meantime feel free to contact me directly at 214-694-2800 or J.seale@southwestkia.com Thanks again James Seale General Manager

March 07, 2014

Once again, Chris Pittman came through with flying colors! This guy is the King of customer service! Takes care of both my Kia's. One I bought brand new and the other used. You need more people like h More

by BRANDEX123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pittman
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