Southwest Kia Mesquite - Service Center

Keep Your Service Manager Alerted, if waiting, where you are I recently took my car in for general service and was told that it would take about 2 hours. I always wait for the car because I have no one to pick I recently took my car in for general service and was told that it would take about 2 hours. I always wait for the car because I have no one to pick me up/drop me off. I sometimes wonder into the show room just to have something to do. Usually I tell my service manager "I'm going to the show room - no matter what they may tell you I am not buying a new car TODAY". This time I forgot. I wanted to find out the value of my 2006 Kia and even though I told the person, Angela, very clearly I just wanted the value, someone told the service department I might be trading the 2006 in and the service department stop work on my car. This caused me to be at the dearlership 4-1/2 hours. I am not happy with that outcome even though I'll take responsibility for not alerting my service manager, it is very aggravating to find out that while I'm killing time waiting for work to be done, work has stopped without asking me and quite opposite of what I told the sales person!!! More

Bennie Is The MAN!! I have been to this dealership several times for servicing or little hiccups in my car. Without fail whenever I call Bennie he always makes time to a I have been to this dealership several times for servicing or little hiccups in my car. Without fail whenever I call Bennie he always makes time to answer my questions and make sure I am happy with my car before I leave. Morning or evening everyone in the service department are always courteous. Last time I was there waithing to get my tire fixed, they were handing out fruit! always a bonus! More

Excellent Service Your employees are the best. They are professional, courteous, knowledgeable, friendly, and polite. They obviously enjoy working for Southwest Kia, Your employees are the best. They are professional, courteous, knowledgeable, friendly, and polite. They obviously enjoy working for Southwest Kia, and they are a credit to your fine organization. This proves to me that the Southwest Kia management team has excellent skills and principles. More

Best Service department in the state I recently moved from San Diego and brought my 2013 Optima in for an oil change. I happened to get the best service rep I have ever had the pleasure o I recently moved from San Diego and brought my 2013 Optima in for an oil change. I happened to get the best service rep I have ever had the pleasure of working with. I don't know where Carlos learned how to deal with customers, but he is the best I have ever worked with in any capacity. He knows my car by site even though I don't come in too often and always greets me with a friendly smile and happy "Hello" More

Excellent service As always this dealership always takes good care of my car, and the service is always excellent..Gary Wells has taken care of my cars for a long time, As always this dealership always takes good care of my car, and the service is always excellent..Gary Wells has taken care of my cars for a long time, and he does a great job..and also the rest of the crew does a wonderful job...I always recommend this dealership to anyone I talk to... More

Efficient and User Friendly Recently I had an oil change completed and was very happy with the experience. I arrived on a Friday morning without an appointment and was greeted b Recently I had an oil change completed and was very happy with the experience. I arrived on a Friday morning without an appointment and was greeted by Gary. He was knowledgeable and efficient. Thanks More

Always satisfied My service was excellent...oil change and car wash! Even though I had to wait an hour when my sales agent saw me sitting outside on his arrival, he sa My service was excellent...oil change and car wash! Even though I had to wait an hour when my sales agent saw me sitting outside on his arrival, he said hello and offered me water, etc. Just seeing that smiling face (I love Mike Jones) as well as that "I can get it done attitude" of my service technician when I told him I had to leave really made the wait worth it. My only caveat is that my window sticker never stays on - the last one came off and I managed to find it but with this service I am not sure what happened to it. By the time I got home it was gone. More

Factory recall and oilchange went well offered 30000 miles service but did not have money I had 2 factory recall had oil change only negative I didn't get sticker for next oil c went well offered 30000 miles service but did not have money I had 2 factory recall had oil change only negative I didn't get sticker for next oil change More

Oil Change My service provider, Carlos Cruz, did a fantastic job in getting me in at the last minute on a Friday for a required oil change on my Kia Soul. Alway My service provider, Carlos Cruz, did a fantastic job in getting me in at the last minute on a Friday for a required oil change on my Kia Soul. Always great service at this dealership! More

Fast ,friendly Love the way they do business there! Our service provider(Carlos Cruz) did an excellent job! And the car was clean when we got it back!! Love the way they do business there! Our service provider(Carlos Cruz) did an excellent job! And the car was clean when we got it back!! More