Southwest Kia Mesquite - Service Center

Tires They put it on the rack, checked my tire for damage and all was well. They didi exactly what I asked them to do. Thank you. They put it on the rack, checked my tire for damage and all was well. They didi exactly what I asked them to do. Thank you. More

Continued 5 star service Although my 2014 Kia Soul has only needed preventive maintenance since new (oil,filter,tire rotation.etc.), I am happy with service dept. and customer Although my 2014 Kia Soul has only needed preventive maintenance since new (oil,filter,tire rotation.etc.), I am happy with service dept. and customer waiting area. Also free car wash and friendly employees is appreciated. More

Best Service Dept I bought my 2011 Kia Soul here 1 & 1/2 years ago, and that was the beginning of a beautiful friendship! Love the service here - the reminders, the fri I bought my 2011 Kia Soul here 1 & 1/2 years ago, and that was the beginning of a beautiful friendship! Love the service here - the reminders, the friendliness, and the multi-point inspection to let me know what needs to be taken care of as we go. Whether I make an appointment in advance or just stop in, they are accommodating and helpful. I know my car is in great hands and gets great service, even for just an oil change and a bath! and they don't mind taking me over to Cracker Barrel so I can have lunch while they work. Yay! Win-win for me! More

Car service on August 22nd I have always received great service at Southwest Kia. On this day, the problem was found quickly and then the work done timely to solve the problem. I have always received great service at Southwest Kia. On this day, the problem was found quickly and then the work done timely to solve the problem. Gary Wells handled the process from start to finish. I am very pleased with the service I have received and always receive from Southwest Kia. More

Not my KIA We do have a KIA and the service as been excellent, so we decided to take our 1996 Chev 1500 Silverado to get an oil change. EXCELLENT service as al We do have a KIA and the service as been excellent, so we decided to take our 1996 Chev 1500 Silverado to get an oil change. EXCELLENT service as always-- Thank you to the Southwest KIA service dept. More

In & Out Benny Gonzales #282, got me and out. I was there for a recall on my stop lamp switch. Everyone was very nice. I call the same day. Benny Gonzales #282, got me and out. I was there for a recall on my stop lamp switch. Everyone was very nice. I call the same day. More

Always treats me with the utmost kindness and professionalis Never regret that I purchased my Kia Optima from Southwest Kia Mesquite. Benny and Tim make me feel like family everytime I show up scheduled or unsc Never regret that I purchased my Kia Optima from Southwest Kia Mesquite. Benny and Tim make me feel like family everytime I show up scheduled or unscheduled. Of all I have to worry about every day , I never have to worry that if I need them as relates to my car they are always welcoming. I work for a large Hospital here in dallas where we pride ourselves on patient services. But I often tell the Physicians and Nurses they should check out the customer service I get and I witness at Southwest Kia Mesquite. You guys are the Epitomy of perfections. Kudos... More

Seriously best service I came in this past weekend for a routine oil change. Carlos was my service advisor. He always has such a positive attitude, never appears rushed or I came in this past weekend for a routine oil change. Carlos was my service advisor. He always has such a positive attitude, never appears rushed or pushy. He's always going the extra mile for his customers. I asked for a small favor and he did not hesitate at all. I had gotten a makeup compact stuck in the cup console and could not get it out. He said it was no big deal, and could get a small tool to pop it out. I don't expect something so silly to get taken care of, but it's those things that give your service department such a good name. My car was washed and vacuumed out, I even told him not to worry about it, because I knew how filthy it was (embarrassing) but nonetheless it was still taken care of. I also want to mention Benny Gonzales, he is the one who greeted me, is always very cheerful. He has also been my service advisor before in the past and get's 5 starts too. I do recommend that service advisors have their name on the pick list menu below. I work in sales specifically (retention). These guys you will find are what keeps your ratings high and customers satisfied. More

2010 Kia Forte I took this car in for an alignment. Was told it could not be aligned because it needed struts. I had the car checked out by another mechanic, he to I took this car in for an alignment. Was told it could not be aligned because it needed struts. I had the car checked out by another mechanic, he told me that the car did not need struts at all. But that a ball joint had a problem because of a wreck it was involved in. I don't like any mechanic anywhere telling me my vehicle needs something it doesn't need, and that is clearly what happened at the dealer. Quota be damned, it is not wright. More

Keep Your Service Manager Alerted, if waiting, where you are I recently took my car in for general service and was told that it would take about 2 hours. I always wait for the car because I have no one to pick I recently took my car in for general service and was told that it would take about 2 hours. I always wait for the car because I have no one to pick me up/drop me off. I sometimes wonder into the show room just to have something to do. Usually I tell my service manager "I'm going to the show room - no matter what they may tell you I am not buying a new car TODAY". This time I forgot. I wanted to find out the value of my 2006 Kia and even though I told the person, Angela, very clearly I just wanted the value, someone told the service department I might be trading the 2006 in and the service department stop work on my car. This caused me to be at the dearlership 4-1/2 hours. I am not happy with that outcome even though I'll take responsibility for not alerting my service manager, it is very aggravating to find out that while I'm killing time waiting for work to be done, work has stopped without asking me and quite opposite of what I told the sales person!!! More