Southwest Kia Mesquite - Service Center

Recall I had a scheduled appointment for a recall on my Kia Soul (Bella). I was told that it was going to take about 3 hrs. or so. I was out of there withi I had a scheduled appointment for a recall on my Kia Soul (Bella). I was told that it was going to take about 3 hrs. or so. I was out of there within 1 hr. I wasn't even ready to leave yet. It feels like home when I'm there. Every employee working there speaks to you and are extremely friendly. It definitely feels like home. I especially would like to give kuddos to GARY, service center, JERRY, product sales and JAIME, sales. These guys are amazing! Thank you guys for the hospitality given to me each and every time....Oh, one more thing, I get soooo many compliments on my Soul. I even take the time to show them the inside and how good it is on gas :-) More

Very good customer service I came to this dealer since they could do my safety recall the earliest compared to the other Kias. They had me in and out in an hour and a half. One I came to this dealer since they could do my safety recall the earliest compared to the other Kias. They had me in and out in an hour and a half. One of the dealers said it could be up to 4 hours. I.also had an oil change with the point inspection. Everyone I worked with at the dealer was pleasant & helpful. Craig is an awesome service representative. Thank you. More

Parts Justin Barron, parts manager, was exceptional, quick, accurate amd helpful. Lost my car key, I called the dealership first he confirmes my info and he Justin Barron, parts manager, was exceptional, quick, accurate amd helpful. Lost my car key, I called the dealership first he confirmes my info and he had one ready for me in know time! More

Outstanding Service I must say, I was highly impressed with the service we received from the service dept! Not only did they take care of my wife's car, but they took car I must say, I was highly impressed with the service we received from the service dept! Not only did they take care of my wife's car, but they took care of my mother's car, especially when she was in a real jam. They didn't hesitate to take care of us. The staff were very friendly and personable. Matter of fact, we live in McKinney, but drive down to Mesquite to receive the service here. Kia Huffines in McKinney is a joke, so it's worth the drive (and headaches) to Mesquite to get what we need done. As soon as we pull up, the staff here immediately approached us and had us checked in and gone. Downright awesome! Gary Wells the service advisor is very professional and very caring. I haven't had great customer service like this in a long time. It's a comfort to know Southwest Kia cares for their customers. It stinks to have something happen to your car, but makes it better when you know you're being taken care of. More

Excellent Dealership - Great Service I have always driven from Plano to Southwest KIA in Mesquite, where I purchased my 2011 and 2014 Souls, to have the maintenance taken care of by this I have always driven from Plano to Southwest KIA in Mesquite, where I purchased my 2011 and 2014 Souls, to have the maintenance taken care of by this service center. Gary Wells is knowledgeable and friendly. I would also like to add that Benny has assisted me when Gary wasn't available and I received the same great service. More

"One stop car shop, Friendly Service" I'm always excited when it's time to service my car! All of servicing and the entire staff are always kind, friendly and nice! If you go Saturday mo I'm always excited when it's time to service my car! All of servicing and the entire staff are always kind, friendly and nice! If you go Saturday morning it's a little busy, but while you wait you get donuts, hot coffee, watch TV, grest conversation with the staff or you can shop for a new car! "KIA is a one stop shop!" KIA got Soul! More

Excellent, friendly service Gary Wells, an asset to this dealership, knowledgeable & friendly. The Service Department has done excellent job of helping me take care of my Kia So Gary Wells, an asset to this dealership, knowledgeable & friendly. The Service Department has done excellent job of helping me take care of my Kia Soul. More

very happy First i like to thank all the people there at southwest kia mesquite for being so nice, from sales to the service department you all are some of the First i like to thank all the people there at southwest kia mesquite for being so nice, from sales to the service department you all are some of the best.call with a question an get the answer that i need ilikes that very much. bring me car to get it service and it's done in no time likes that, i can go on and on in how much i really really appreciate you all there .If there was a vote you would be my number one dealer we need more people like you guys at southwest kia . again thanks service department for taking good care of me when i bought my car in for service . More

Excellent, Friendly Service I have been coming here exclusively for some time now for the simple reason that I am always treated as a priority (even though I know I'm not) and th I have been coming here exclusively for some time now for the simple reason that I am always treated as a priority (even though I know I'm not) and the work or servicing is consistently done in a timely and competent manner. Even on times when I brought my car in without an appointment, it was attended to quickly and courteously. Benny is my go-to service person. He has always been friendly and professional and is one big reason I would not even consider taking my vehicle elsewhere. More

Outstanding !!!!!!!!!! I brought my car in for service without an appointment and John get me taken care of in quick order. We also purchased another car for my daughter whi I brought my car in for service without an appointment and John get me taken care of in quick order. We also purchased another car for my daughter while waiting. You have a great team of people who focus on the customer!! More