Southwest Kia Mesquite - Service Center

Service I brought my my car in for service on 9/20 for an ignition which would fail to turn over some of the time. Rafael Luna assisted me and found out there I brought my my car in for service on 9/20 for an ignition which would fail to turn over some of the time. Rafael Luna assisted me and found out there was a loose wire connection which had to be tightened. He solved the problem and was very friendly, caring, proficient and professional in his duties. More

Walk in Service I came in without an appointment and as always Gary greeted me and was eager to help, I thought I might need tires but only needed a repair, for that I came in without an appointment and as always Gary greeted me and was eager to help, I thought I might need tires but only needed a repair, for that I am grateful. He is honest and a pleasant to work with. More

Service department Great service Heather was great she remember me from three months ago. She is great. I went in early and ask would be ok too service my car. No probl Great service Heather was great she remember me from three months ago. She is great. I went in early and ask would be ok too service my car. No problem. Thanks Heather More

Wonderful Customer Service! I always have a great experience at SW Kia. Heather is my Go To person but there are also many others that make me smile every time I bring my car in I always have a great experience at SW Kia. Heather is my Go To person but there are also many others that make me smile every time I bring my car in. It starts with Christina who always has a smile and hug for me, then moves on to Craig who greets me with a handshake and a little bit of teasing since Heather "stole me" :) , then there's Charles who was awesome in getting my seat fixed, and Carter who is simply amazing and perfect at his job. I want to thank each and every one of you for making me feel like "family". More

Used to be great, not anymore Paid for services that were not done, technician got paid for a job that he had another tech do, service writer Craig has no documentation to prove wh Paid for services that were not done, technician got paid for a job that he had another tech do, service writer Craig has no documentation to prove what was actually done. At the very least do not use him. More

Outstanding service I have been using SW Kia for over 3 years and have never had a bad experience there no matter what the situation was. From Sales to Service, always ta I have been using SW Kia for over 3 years and have never had a bad experience there no matter what the situation was. From Sales to Service, always taken care of promptly. More

Great Service! I brought my 2016 Soul in for her second oil change and service this Wednesday. Ralph/Rafael helped me. He is personable, friendly, and very helpful. I brought my 2016 Soul in for her second oil change and service this Wednesday. Ralph/Rafael helped me. He is personable, friendly, and very helpful. I sat in the waiting room and was greeted by a very nice gentleman showing me where the coffee and snacks were. He gave me updates on how the service was going. I really appreciated that. Very nice waiting room. I always appreciate how comfortable it is. I have been having my cars serviced at your dealership since 2010 when I bought my first Soul from you. I did not have to wait very long, which was really appreciated. I used coupons that were sent to me when I first bought my car so I didn't have to pay for the service. That really made my day! Thank you! More

Amazing team effort! Had a great experience at Southwest Kia. I was in and out with in 35 minutes. Had a issue with my Tire pressure light and service took care of it. Als Had a great experience at Southwest Kia. I was in and out with in 35 minutes. Had a issue with my Tire pressure light and service took care of it. Also thanks to the detail crew for buffing some scuff on my optima. More

Great people to work with! Service people are great-only bump-I was told a tire rotation was included FREE with year maintenance we got - but it wasn't Free! Service people are great-only bump-I was told a tire rotation was included FREE with year maintenance we got - but it wasn't Free! More

Pleasant Service people very helpful!! I had an appointment at 9:30 and showed up early and they were very understanding why I had to come early. Heather was m Service people very helpful!! I had an appointment at 9:30 and showed up early and they were very understanding why I had to come early. Heather was my service person and she was very professional and helpful More