Southwest Kia Mesquite - Service Center

Service review Each time I come into Mesquite dealer I am acknowledged.and ask what they can do for me. Heather is always my go to person. She is very personable an Each time I come into Mesquite dealer I am acknowledged.and ask what they can do for me. Heather is always my go to person. She is very personable and professional and from I see a extremely hard worker. Definitely a asset to this dealer. More

Great customer service and support. KIA personnel are very friendly, professional, courteous and helpful. I was kept informed of ongoing service and recommendations of needed services. I KIA personnel are very friendly, professional, courteous and helpful. I was kept informed of ongoing service and recommendations of needed services. I highly recommend KIA and trust their honesty. More

Awesome service! Gary remembered speaking with me on the phone about reprogramming a key and getting another key. When we arrived, he was promptly attentive, and even Gary remembered speaking with me on the phone about reprogramming a key and getting another key. When we arrived, he was promptly attentive, and even searched for any recall or advice items for my vehicle. Superior knowledge and "thinking out of the box." We were very impressed! More

Great Service I set an appointment to get my car serviced. Once I got there, a lot of cars were lined up waiting to get serviced. The service team moved so quickly I set an appointment to get my car serviced. Once I got there, a lot of cars were lined up waiting to get serviced. The service team moved so quickly and were extremely nice as always. Always an easy process when I go to this location. This is the only one that I go to. Heather was great and always helps me out when I come in. More

Warranty I was promptly recognized and was told by one service man that If my advisor was not available in a few minutes, he would be happy to take care of me. I was promptly recognized and was told by one service man that If my advisor was not available in a few minutes, he would be happy to take care of me. More

Lack of Communication The first visit I had at this service center was fantastic!! Everyone was friendly, caring, and communicative. The past two experiences have been le The first visit I had at this service center was fantastic!! Everyone was friendly, caring, and communicative. The past two experiences have been less than desirable. When I dropped off my car, I was not informed it would be three days until I received my car back, and no loaner car was offered. I was finally offered a loaner car when my keys were lost and the service center could not fix my car. When I returned to have my car fixed, the was no communication that my associate's day off was the following day, and I had to call to try and get an update (which I was not given). Then, it turns out my part was never ordered as promised. It took almost a week to get my car back and when I did, grease was covering the front and back seat. Everytime I asked about the multiple difficulties with my visit, I was told "someone told someone who didn't do it." It made me feel unappreciated and concerned about returning to this location. The manager was very kind and offered a few free services, however this location needs help with their communication. More