Southwest Kia Mesquite - Service Center

My experience with Kia Was a good one my service advisor Heather take care of everything I needed and then some. The waiting room was clean and comfortable. Heather take care of everything I needed and then some. The waiting room was clean and comfortable. More

Southwest Kia service center is alway fast and has friendly service. Wish the car wash was operational at some point. friendly service. Wish the car wash was operational at some point. More

I trust Kia for services because I own one. My previous visits have been stellar; this last one gives me pause. I presented The Essential package coupon. My motor skills are challenged this time, and I wal visits have been stellar; this last one gives me pause. I presented The Essential package coupon. My motor skills are challenged this time, and I walk with a cane. I waited for my service. A nice assistance came to me and said my car was ready, and the recall had been taken care of. I told her I was there for oil change, etc services. I waited more. She returned at a reasonable amount of time to let me know my car was now ready. We went to her office to settle payment. She said it was $58 and change. I told her about the coupon for $34.50. She said they did the full package. I said okay, I will pay it. I signed the receipt, and she gave me change. We went out to the car only it was not my car. I told her my car was black, this is not my car. She left to go check. I did not see her again. I waited some more, and still no car. I finally went outside to see if my car would show up. After a while, a mechanic park my car in line. I looked for the young lady. I was very stressed with pain walking with my cane looking. I got in my car and left. I paid for services unknown. I do not have an itemized receipt. I would like to have one for my records. I know service to my car is good. But the young lady was given the wrong information to present to her customer, me. She was surprised, miffed and concerned about the mix up. I will follow up for a copy of the services I DID pay for. I still trust Kia to service my car, but I will visit Kia Rockwall next time. More

A great experience as always, very kind at all times! I will recommend this location a 100%. will recommend this location a 100%. More

Customer service gentleman was very professional. He patiently explained what work was done on my car and apologized for taking so long. Waiting room was very clean and comfortable, however, a direction patiently explained what work was done on my car and apologized for taking so long. Waiting room was very clean and comfortable, however, a direction book should have been provided if guest wanted coffee, tea, etc. More

excellent attention and service, very clean waiting room, good coffee, Heather is an excellent worker good coffee, Heather is an excellent worker More

I love the way they deal with their customers everybody is so nice and very professional. is so nice and very professional. More

Southwest Kia Mesquite has easy in and out facilities and very clean and maintain waiting area with automatic coffee machine...and very courteous and knowledgeable Consultant Advisors. very clean and maintain waiting area with automatic coffee machine...and very courteous and knowledgeable Consultant Advisors. More

To say I’m disappointed is putting it mildly. My car has been in 2-4 times and they can’t figure out what keeps going wrong on it. I can’t trust the car to even go out of town. I decided trading it in mig been in 2-4 times and they can’t figure out what keeps going wrong on it. I can’t trust the car to even go out of town. I decided trading it in might be my best choice and the salesman was rude. Offered me a different type of vehicle and laughed at me when I said I expected a good deal. I’m sure Toyota will be happy to sell me a car. This is my 4th and guess it will be my last. I told the service rep to get the gm involved and he did not. Left message and no return call. More

Prince McCormack was great! He gave us all the help we needed to get our car back in shape! needed to get our car back in shape! More