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728 Reviews of Southwest Kia Mesquite - Service Center
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December 02, 2019
Horrible Service Experience My 2017 Kia Optima was taken to the dealership because the air conditioner was not cooling. Diagnostics was problem was due to their being no Freon. My 2017 Kia Optima was taken to the dealership because the air conditioner was not cooling. Diagnostics was problem was due to their being no Freon. I was charged $199 for freon replacement. The freon leaked out within 24 hours, car was brought back to the dealership and kept for over 2 weeks as they attempted to find the root cause of leak in the air condition. When the car was returned the air condition worked for a day. Car was brought back to the dealership and was kept for almost a month during which they had to complete take the dashboard out to repair the leak in the air conditioner. Service made very little effort to communicate with me. I escalated to the Service Manager - Jason and Kia Americas and communication did not improve; Car was returned and the drawer has to be forced open to reach Apple Play, the lever for the hood fell off. I have attempted to contact service on numerous times and no one from the service department. I would like some call who will address these issues and not tell me I have to pay any type of repairs. Hood lever falling off, compartment where the Apple Play is located not being accessible are direct result of dashboard being taken out to repair the air condition. More
by BRITTANYH
Employees Worked With
Jason - Service Manager
November 23, 2019
Trevor Haaswyk Service Representative Trevor was very professional in dealing with me and my request. I am very happy with him and your service. I have been coming to your dealership for 5 Trevor was very professional in dealing with me and my request. I am very happy with him and your service. I have been coming to your dealership for 5 years on my 2013 KIA Optima. I plan on going to the Mesquite dealership for my car service. Thank You Leonard Holt More
by Leonard Holt
Employees Worked With
Trevor Haaswyk
November 18, 2019
Bentley is awesome! Bentley got my car ready sooner than expected and came in under budget. My car was cleaned and waiting for me when i got there. Bentley did a great jo Bentley got my car ready sooner than expected and came in under budget. My car was cleaned and waiting for me when i got there. Bentley did a great job! More
by mbowers6509
Employees Worked With
Bentley Mccoy
September 26, 2019
Southwest KIA This is the the best dealership in the area! My partner and I have bought several vehicles here and are always treated like family. Jerry, our salespe This is the the best dealership in the area! My partner and I have bought several vehicles here and are always treated like family. Jerry, our salesperson is courteous and professional, Heather in the service department will catch things that we may have missed. We will always recommend Southwest KIA to anyone wanting to purchase or have their vehicle serviced. More
by jdc1717
Employees Worked With
Jerry Tonubbee, Heather Stallings
September 25, 2019
Horrible Service Department; does not honor warranty My car was transferred from Central Kia of Plano because the air condition on a 2017 Kia Optima stopped working. After a day and half I was told there My car was transferred from Central Kia of Plano because the air condition on a 2017 Kia Optima stopped working. After a day and half I was told there was no Freon in the car and that they could not find a leak. What car that is less than 2 years old runs of Freon? How do I know there is not some type of leak in the seals and the car has been leaking freon since it was purchased.? Instead I was told they did not know why, air condition covers were missing when the received the car from Kia of Plano, none of this was disclosed by Kia of Plano when I explained to the service adviser there was no follow up by the service department with Kia of Plano. I was just told pay $195 to replace the Freon which isn't covered under warranty. I do not have a problem if some one can explain why the Freon leaked out. - Horrible service and I would not recommend the Kia brand to anyone. I have escalated to Kia America but have little faith that I will get any type resolution.. Kia brand has no ethics or moral uses the long term warranty to sell cars but will not stand behind it when something goes wrong!!! More
by BrittanyH
Employees Worked With
Craig Greene, Steve Mulholland, Gary Wells, Heather Stallings, Ali Usman
September 16, 2019
Tire service I came by one morning about a tire that had started to break down in the tread and Craig helped me get this fixed and back on the road in no time. I h I came by one morning about a tire that had started to break down in the tread and Craig helped me get this fixed and back on the road in no time. I have always had great service out of Craig and the service department. Kudos to all. More
by Curtis
Employees Worked With
Craig Greene
September 13, 2019
Great Experience! I enjoyed working with Abraham and appreciate him not putting any pressure in purchasing a vehicle. He listened to what I was looking for and helped m I enjoyed working with Abraham and appreciate him not putting any pressure in purchasing a vehicle. He listened to what I was looking for and helped me choose the right car for me. He was very patient and made the process so easy for me. Definitely recommend him! More
by Alexa
Employees Worked With
Abraham Herrera
August 11, 2019
Headlight headache Thursday night driving home from work I notice my headlight was out so I knew I had to have it taken care of. Friday morning went to Southwest Kia NW Thursday night driving home from work I notice my headlight was out so I knew I had to have it taken care of. Friday morning went to Southwest Kia NW and was greeted Tierney Anderson . Explain to her why I am there and she said they will take care of it as soon as they can. Although it was a very busy morning for the service department Tierney kept me informed. She is great and before I knew it my car was ready. Manny More
by manuelman1
Employees Worked With
Tierney Anderson
August 11, 2019
GREAT CUSTOMER SERVICE Heather was very detailed and helpful. I was a new customer and she made me feel welcomed. I highly recommend her. 100%. GREAT JOB HEATHER. Heather was very detailed and helpful. I was a new customer and she made me feel welcomed. I highly recommend her. 100%. GREAT JOB HEATHER. More
by irisjones
Employees Worked With
Heather Stallings
August 04, 2019
Very helpful, Very informative, highly recommend After having car issues and not getting help from the dealership in Carrollton (where I bought my car), I decided to try Mesquite where I met Heather After having car issues and not getting help from the dealership in Carrollton (where I bought my car), I decided to try Mesquite where I met Heather who walked me through options and even helped me figure out what I had covered and the next step I should take. The one on one service was by far the best I’ve had from any service department and she made me feel confident that she and her team will help however they can. More
by RoyfromTexas
Employees Worked With
Heather Stallings
