Southwest Kia Mesquite - Service Center

Had an appointment Friday, Garrett Lilly was my advisor, he gave superior customer service in all areas. Thanks This is my fourth Kia,love your cars he gave superior customer service in all areas. Thanks This is my fourth Kia,love your cars More

Disappointed My new 2020 Forte's dash warning lights keep coming on, my husband took it in and they couldn't seem to find anything. The same light's came on yeste My new 2020 Forte's dash warning lights keep coming on, my husband took it in and they couldn't seem to find anything. The same light's came on yesterday and today on my way to work. More

Excellent Customer Service Had to get my brake pads replaced. Heather booked the appointment and Craig had my car done within hours. Jonathan shuttled me home, even though I m Had to get my brake pads replaced. Heather booked the appointment and Craig had my car done within hours. Jonathan shuttled me home, even though I miss Christina, he was awesome. Christina doing a great job in her new position! Always get excellent customer service at SW Kia Mesquite!! More

KUDDOS TO THE SERVICE STAFF Tim/Jason/Garrett, were incredibly instrumental in getting my Son's Optima in Tip Top Shape and ready to head back to college. These guys have a soli Tim/Jason/Garrett, were incredibly instrumental in getting my Son's Optima in Tip Top Shape and ready to head back to college. These guys have a solid Service department that will take care of you and your vehicle so that there are no worries. They went above and beyond on a couple of concerns we had and all is great! You have won our future business and after purchasing 3 vehicles from SW KIA, we will continue to be back for more! All the best in 2020! Steven C. More

I won’t take my Kia Soul anywhere else. The staff is amazing and waiting room amenities are awesome. It is the only place I trust! amazing and waiting room amenities are awesome. It is the only place I trust! More

My Service Rep was Great I've been to two different Kia dealerships to view cars, and had horrible experiences with their salesmen. I ended up purchasing mine from Driver Sele I've been to two different Kia dealerships to view cars, and had horrible experiences with their salesmen. I ended up purchasing mine from Driver Select, so I wouldn't have to deal with the typical sales xx. There was a software update recommended for my vehicle. I chose this dealership to provide the service, as it was the closest to my home. From the person that answered the phone up to the guy that handled my needs, Garrett Lilly, I would say they provided outstanding service. They didn't try to sell me on anything I didn't need, answered any questions I had, performed the service within a reasonable amount of time, made me feel comfortable, everyone smiled and it was an overall great experience. I'm sure had I stepped to the other side of this place and encountered salespersons, this would be a different review. However, I would return to the service department to this particular location when/if needed again. More

Excellent Customer Service I would not take my Kia any place else! I always feel like I'm in good hands and trust the work they do. I always leave with a smile. I would not take my Kia any place else! I always feel like I'm in good hands and trust the work they do. I always leave with a smile. More

Heather has been most helpful in the process I’ve been going through in regards to getting my engine fixed. From calling the warranty company to getting approvals from the adjuster, she’s done her job bey going through in regards to getting my engine fixed. From calling the warranty company to getting approvals from the adjuster, she’s done her job beyond any level of expectation I set. Kia is lucky to have her working for them and I’m grateful for all the help she has provided to me. More

Kia Service department was able to schedule my Sorento in for repair and were accommodating, thorough and exhibited the higher level of customer service excellence. Jason Troy is our regular service person, for repair and were accommodating, thorough and exhibited the higher level of customer service excellence. Jason Troy is our regular service person, but Carlos stepped in and was awesome. Transport team was great as well. More

Perfect Service Trevor Haaswyk is the kind of service rep I always want to deal with. He took care of my problem and service needs. Wonderful job. Trevor Haaswyk is the kind of service rep I always want to deal with. He took care of my problem and service needs. Wonderful job. More