Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
727 Reviews of Southwest Kia Mesquite - Service Center
Sort by
January 30, 2020
Disappointed My new 2020 Forte's dash warning lights keep coming on, my husband took it in and they couldn't seem to find anything. The same light's came on yeste My new 2020 Forte's dash warning lights keep coming on, my husband took it in and they couldn't seem to find anything. The same light's came on yesterday and today on my way to work. More
by mrsblue1956
Employees Worked With
January 22, 2020
Excellent Customer Service Had to get my brake pads replaced. Heather booked the appointment and Craig had my car done within hours. Jonathan shuttled me home, even though I m Had to get my brake pads replaced. Heather booked the appointment and Craig had my car done within hours. Jonathan shuttled me home, even though I miss Christina, he was awesome. Christina doing a great job in her new position! Always get excellent customer service at SW Kia Mesquite!! More
by Kim
January 21, 2020
KUDDOS TO THE SERVICE STAFF Tim/Jason/Garrett, were incredibly instrumental in getting my Son's Optima in Tip Top Shape and ready to head back to college. These guys have a soli Tim/Jason/Garrett, were incredibly instrumental in getting my Son's Optima in Tip Top Shape and ready to head back to college. These guys have a solid Service department that will take care of you and your vehicle so that there are no worries. They went above and beyond on a couple of concerns we had and all is great! You have won our future business and after purchasing 3 vehicles from SW KIA, we will continue to be back for more! All the best in 2020! Steven C. More
by swclaryii
January 16, 2020
I won’t take my Kia Soul anywhere else. The staff is amazing and waiting room amenities are awesome. It is the only place I trust! amazing and waiting room amenities are awesome. It is the only place I trust! More
by UserName44
Employees Worked With
January 16, 2020
My Service Rep was Great I've been to two different Kia dealerships to view cars, and had horrible experiences with their salesmen. I ended up purchasing mine from Driver Sele I've been to two different Kia dealerships to view cars, and had horrible experiences with their salesmen. I ended up purchasing mine from Driver Select, so I wouldn't have to deal with the typical sales xx. There was a software update recommended for my vehicle. I chose this dealership to provide the service, as it was the closest to my home. From the person that answered the phone up to the guy that handled my needs, Garrett Lilly, I would say they provided outstanding service. They didn't try to sell me on anything I didn't need, answered any questions I had, performed the service within a reasonable amount of time, made me feel comfortable, everyone smiled and it was an overall great experience. I'm sure had I stepped to the other side of this place and encountered salespersons, this would be a different review. However, I would return to the service department to this particular location when/if needed again. More
by dwayne
Employees Worked With
Garrett Lilly
January 13, 2020
Excellent Customer Service I would not take my Kia any place else! I always feel like I'm in good hands and trust the work they do. I always leave with a smile. I would not take my Kia any place else! I always feel like I'm in good hands and trust the work they do. I always leave with a smile. More
by Kim
December 29, 2019
Heather has been most helpful in the process I’ve been going through in regards to getting my engine fixed. From calling the warranty company to getting approvals from the adjuster, she’s done her job bey going through in regards to getting my engine fixed. From calling the warranty company to getting approvals from the adjuster, she’s done her job beyond any level of expectation I set. Kia is lucky to have her working for them and I’m grateful for all the help she has provided to me. More
by Just_Roy
Employees Worked With
December 05, 2019
Kia Service department was able to schedule my Sorento in for repair and were accommodating, thorough and exhibited the higher level of customer service excellence. Jason Troy is our regular service person, for repair and were accommodating, thorough and exhibited the higher level of customer service excellence. Jason Troy is our regular service person, but Carlos stepped in and was awesome. Transport team was great as well. More
by Surgical Recoverer
Employees Worked With
Carlos, a female transporter and male transporter.
December 05, 2019
Perfect Service Trevor Haaswyk is the kind of service rep I always want to deal with. He took care of my problem and service needs. Wonderful job. Trevor Haaswyk is the kind of service rep I always want to deal with. He took care of my problem and service needs. Wonderful job. More
by Leonard Holt
Employees Worked With
Trevor
December 02, 2019
Horrible Service Experience My 2017 Kia Optima was taken to the dealership because the air conditioner was not cooling. Diagnostics was problem was due to their being no Freon. My 2017 Kia Optima was taken to the dealership because the air conditioner was not cooling. Diagnostics was problem was due to their being no Freon. I was charged $199 for freon replacement. The freon leaked out within 24 hours, car was brought back to the dealership and kept for over 2 weeks as they attempted to find the root cause of leak in the air condition. When the car was returned the air condition worked for a day. Car was brought back to the dealership and was kept for almost a month during which they had to complete take the dashboard out to repair the leak in the air conditioner. Service made very little effort to communicate with me. I escalated to the Service Manager - Jason and Kia Americas and communication did not improve; Car was returned and the drawer has to be forced open to reach Apple Play, the lever for the hood fell off. I have attempted to contact service on numerous times and no one from the service department. I would like some call who will address these issues and not tell me I have to pay any type of repairs. Hood lever falling off, compartment where the Apple Play is located not being accessible are direct result of dashboard being taken out to repair the air condition. More
by BRITTANYH
Employees Worked With
Jason - Service Manager
