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727 Reviews of Southwest Kia Mesquite - Service Center
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August 26, 2021
Terrible experience here. I must have called 20 times and left over 5 voice mails in the span of the 15 days my car was here and never heard back until the day my car was ready. Communication is not the stro left over 5 voice mails in the span of the 15 days my car was here and never heard back until the day my car was ready. Communication is not the strong suit here. Customer service is completely missing. More
by Carlos12349
Verified CustomerEmployees Worked With
Heather Stallings, Antonio Ayala
August 24, 2021
I'm driving my fifth Kia, all purchased from SW Kia. Customer service has always been excellent. My new contact, Ashley, is knowledgeable and professional. Couldn't ask for more. Thanks to everyone at Customer service has always been excellent. My new contact, Ashley, is knowledgeable and professional. Couldn't ask for more. Thanks to everyone at SW Kia. Ed Flach More
by EDWARD.FLACH
Employees Worked With
Ashley, Heather Stallings
August 24, 2021
Usually when I have 2 visit the service center I experience pleasantry. Staff exerts pleasantry professionalism & courtesy. Customer service seems 2 have left the bldg experience pleasantry. Staff exerts pleasantry professionalism & courtesy. Customer service seems 2 have left the bldg More
by WESINN60
Employees Worked With
Heather Stallings
August 23, 2021
Hello, I am happy to have Kia service my car, however, I waited 2 hours for an oil change. Until you get that fixed I will not be back. I can get this service done at several places in under 30 minutes. waited 2 hours for an oil change. Until you get that fixed I will not be back. I can get this service done at several places in under 30 minutes. Let me know when you have your time down . More
by TODD K
Employees Worked With
I dealt with Daniel, not Heather. Daniel was great. , Heather Stallings
August 23, 2021
The lady that helped service my vehicle was incredibly helpful and worked to honor a previous agreement w the owners before. Took extra good care helpful and worked to honor a previous agreement w the owners before. Took extra good care More
by OCARRANZA123
Employees Worked With
Jarod Mizell, Heather Stallings
August 23, 2021
They were very helpful, it was easy to make an appointment with them! Heather was very nice and I like the shuttle back to my house since I live close I was able to get work done while my car was appointment with them! Heather was very nice and I like the shuttle back to my house since I live close I was able to get work done while my car was being serviced. More
by Hayleigh N
Employees Worked With
Heather Stallings
August 23, 2021
Heather Stallings has been my service advisor for many years. She’s the reason I keep coming back! I am ALWAYS taken care of. Thank you! years. She’s the reason I keep coming back! I am ALWAYS taken care of. Thank you! More
by TROYRAMIREZ32
Employees Worked With
Ben (sales manager) Rudy (accounting manager), Tim Free, Heather Stallings, Estefania Perales
August 19, 2021
I had some very negative visits and a car purchase that should not have been approved. I finally got my tire issue fixed when I went in and spoke with Heather Stallings she made things much better. She go should not have been approved. I finally got my tire issue fixed when I went in and spoke with Heather Stallings she made things much better. She got me a free tire. More
by JBURLOU147
Employees Worked With
Tim Free, Heather Stallings, Antonio Ayala
