Southwest Kia Mesquite - Service Center

Customer service is terrible they answer the phone and say they have no appointments for at least a month instead of just giving me the first available. They do not listen to my concerns. say they have no appointments for at least a month instead of just giving me the first available. They do not listen to my concerns. More

Disappointed that car wash and vacuum, which are part of the oil change service we’re not done. When I asked why the car wasn’t washed and vacuumed I was told it was too early. Also I was not made aware of the oil change service we’re not done. When I asked why the car wasn’t washed and vacuumed I was told it was too early. Also I was not made aware of a recall issue that was taken care of at that time. I learned when I read the receipt. I appreciate it was taken care of but it should have been brought to my attention. More

I was very pleased with the service. It was prompt and they took care of all my needs for my car. they took care of all my needs for my car. More

Dropped vehicle overnight, was ready by 10am with no issues. Craig made checking out fast and effortless. issues. Craig made checking out fast and effortless. More

The service I receive at Southwest Kia is always good. Great Cusomer Service!!! Keep it up. Great Cusomer Service!!! Keep it up. More

,My experience there I have no complaints customer service is awesome, service was real fast and quick service is awesome, service was real fast and quick More

The service department needs a lot better customer service. They promise to call on certain day and don’t and I called 3 days in a row and left messages and never got a call back. The only way I got a service. They promise to call on certain day and don’t and I called 3 days in a row and left messages and never got a call back. The only way I got any results was to call my sales guy Kelvin peoples. He returned my call on his day off and got results for me the very next day. Very pleased with my sales guy but very unhappy with the service department. It took them six days just to find out on my brand new less than two months old Kia carnival that The check engine light came on for no reason. Not happy with the service department at all. More

Took my car here for an oil change and other minor upkeeps. Garret is always there to ensure I get the best possible service and a great price. upkeeps. Garret is always there to ensure I get the best possible service and a great price. More

Service tech was very friendly and welcoming. Explain to me they were busy and gave me a approximate wait time. The vehicle was very clean when he escorted me to my it. me they were busy and gave me a approximate wait time. The vehicle was very clean when he escorted me to my it. More

The service department was friendly and comfortable, the repairs to my car were done in a timely manner and the service associate was friendly and nice. repairs to my car were done in a timely manner and the service associate was friendly and nice. More