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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.3
727 Reviews
Call Service Center (469) 440-9006

727 Reviews of Southwest Kia Mesquite - Service Center

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November 06, 2021

Excellent service department personnel. Heather Stallings is the best!! Always depend on Southwest KIA to keep me apprised of condition of my car's engine and componets. More

by paddie11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 07, 2021 -

Southwest Kia - Mesquite responded

Thanks for the incredible review! We appreciate you taking the time to provide us with valuable feedback and we look forward to seeing you again soon at Southwest Kia of Mesquite.

November 05, 2021

Repair of 2017 Kia Sorento's windshield wiper fluid done wrong. Paid $159 and when I took it back, they want me to pay $315. Waiting for my refund. More

by junrivera104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Greene
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

Nov 09, 2021 -

junrivera104 responded

Tried emailing Jason twice but address is incorrect or website rejecting my response. What else can you expect from Kia? Jason didn't even leave a phone number. So the issue festers while Kia goes on with their "Service".

November 05, 2021

They have great service reps and great sales people along with a great management team. Best dealership in Dfw More

by HARRYPOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynell Richardson, Jerry Tonubbee, Heather Stallings, Antonio Ayala
Report | Print
Nov 07, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite was thrilled to hear your kind words. We appreciate you choosing us for your automotive needs. We look forward to seeing you again soon!

November 05, 2021

Been purchasing cars for going on 5 decades .... KIA ... FAR exceeds the competition ! From the buying process, the service dept., and EVERY SINGLE TIME on occasion upon visiting .... I am treated as if I a More

by WILLIM EDWARDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Free, Lynell Richardson, Heather Stallings, Antonio Ayala
Report | Print
Nov 07, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the incredibly kind words. Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every guest, every time. We look forward to serving you now and well into the future.

November 04, 2021

Didn't have an appointment but they got me in anyways and got the job done in a timely manner. More

by Hannah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Adams
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello Hannah, thanks for taking the time to leave us a review. Our team was thrilled to hear the kind words and we look forward to seeing you again soon at Southwest Kia of Mesquite.

November 04, 2021

Always Courteous!! Service Area is Clean my advisor Heather she is Awesome!! Take care of me More

by VERNA.MORRISON17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello Verna, thanks for the kind words! Heather is an asset to our team and everyone was thrilled to hear your feedback. Thanks for choosing Southwest Kia of Mesquite for your vehicle needs.

November 04, 2021

This location provides great service. Assisted immediately. Facility has a clean comfortable waiting area with cable tv. More

by STE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Peoples
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Thank you for the positive feedback! Our team at Southwest Kia of Mesquite thanks you for choosing us for your automotive needs and we look forward to seeing you again soon!

November 03, 2021

Great dealership and service department!. Heather was wonderful in assisting me and explaining everything that was needed and completed More

by STEWXL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks for the kind words! Heather & our team at Southwest Kia of Mesquite were thrilled to hear them. Thanks for choosing us for your automotive needs and we look forward to seeing you again soon.

November 03, 2021

Fast clean courteous. Always a blast when I take my car in for service. Never a stressful moment. More

by DJIZZLIVE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael , Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the positive feedback. Heather & the rest of our team look forward to seeing you again soon at Southwest Kia of Mesquite!

November 03, 2021

They couldnt fix my car they didnt have the part still waiting on it & they said they wont have till mid December More

by jcg151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate that we are all at the mercy of a supply chain disruption. Please contact me at jasonmurphy@lithia.com at your earliest convenience. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

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