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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.3
727 Reviews
Call Service Center (469) 440-9006

727 Reviews of Southwest Kia Mesquite - Service Center

Sort by
November 10, 2021

Great servce. They help me from the moment I got there until I pick up my car. Five star plus. More

by ARECELIPENA1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 16, 2021 -

Southwest Kia - Mesquite responded

Thanks for the valuable feedback. Heather & our team at Southwest Kia - Mesquite look forward to seeing you again soon.

November 09, 2021

We were charged to fix a light bulb that was replaced by you a week ago, poor business. More

by therunt2006
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

November 09, 2021

Was very pleased with Garrett!! Was told it would be ready in an 1hr and 1/2 and it was!! Great experience More

by JLANE1009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garret, Heather Stallings
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks so much for the positive feedback. We look forward to seeing you again soon at Southwest Kia - Mesquite!

November 09, 2021

Very happy with my service. Time and price estimate were almost perfect. Heather is a great service advisor. She will be my advisor of choice from now on. More

by GARRY.Dupper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks so much for the positive feedback. We look forward to seeing you again soon at Southwest Kia - Mesquite!

November 08, 2021

Ashely was great, but overall I am reminded again how terrible Kia service center is and why I do not want to buy another Kia. This is my 2nd visit since last May trying to get the same issue fixed. More

by Julia Macdonald
Recommend Dealer
No
Employees Worked With
Jerry Tonubbee
Report | Print
Nov 22, 2021 -

Southwest Kia - Mesquite responded

Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit. Please reach out to me at your earliest convenience at benjaminbazi@lithia.com or 469-886-6324. Thanks so much and I look forward to speaking with you soon. Benjamin Bazi– General Sales Manager

November 08, 2021

The service was great! The only complaint was the wait. I understood because they are short handed. More

by MLUCKEY68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley-Service
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for the kind words, and for being patient with our team at Southwest Kia of Mesquite. Our customers' satisfaction and safety are our top priorities. Thanks again for choosing us for your automotive needs, and we look forward to serving you soon.

November 08, 2021

Service was great. From beginning to ending. No complaints about anything. Will be back again. More

by DEYLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thanks for taking the time to provide our team at Southwest Kia - Mesquite with such valuable feedback! We're thrilled to hear that we hit the five-star service mark at your last visit, and look forward to seeing you again.

November 08, 2021

Unit was in and out fast. All info was relayed back to me about my unit and they gave me full complete insp. More

by Jblount
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for the five stars & the recommendation! Our team at Southwest Kia of Mesquite works hard to ensure that each customer receives a five-star experience at each visit. We appreciate you choosing us for your automotive needs and look forward to seeing you again.

November 08, 2021

Michael Ellis was very helpful. His follow up was great. Friendly and a asset to Kia. More

by JRLISTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ellis
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Dec 03, 2021 -

Southwest Kia - Mesquite responded

Thank you for the kind words! Michael is an integral part of the team at Southwest Kia of Mesquite, and we were all happy to hear that you're happy! We appreciate you choosing us for your automotive needs, and look forward to serving you now and well into the future!

November 06, 2021

Clean. Staff nice. Location so so with all the construction down the street. Heather nice More

by Cchays1942
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 07, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the kind words and for choosing Southwest Kia of Mesquite for your vehicle needs. We look forward to seeing you again soon.

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