Southwest Kia - Mesquite

I was told that my cars engine was cleaned of oil, chalked to find two oil leaks and that my battery was “leaking” KIA wrote a ridiculous estimate close to two thousand before tax to fix the “suppose chalked to find two oil leaks and that my battery was “leaking” KIA wrote a ridiculous estimate close to two thousand before tax to fix the “supposed” issues. I took it to another shop. No one had done anything to the engine except visualize. I have photos. There was oil on the engine still, leaves stuck on top. There was no issue with my battery leaking. No issue with it at all and there was only one oil leak not two which they fixed for less than $300. I was charged for a service that Your company didn’t even provide, not to mention that your company was completely Trying to have me pay for services that were not just or due. Terrible experience. I won’t be back. I told everyone I know about the situation so that they can avoid the Same disservice. More

Southwest Kia treats you like family. Service Dept is great and will definitely keep you updated and informed. great and will definitely keep you updated and informed. More

My dealer was very helpful and knowledgeable. He got me all square away and help me thru the process! all square away and help me thru the process! More

The dealer kept my car all day just to tell me the part they needed had to be ordered. They inconvenienced me whole day. No apologies no nothing. Took car in at 9:15 am and picked up car well after 5 pm. they needed had to be ordered. They inconvenienced me whole day. No apologies no nothing. Took car in at 9:15 am and picked up car well after 5 pm. Very unprofessional!!!!! I’ve bought many cars from Kia and seriously considering Hyundai for next car purchase. More

Very friendly service, checked in often with updates on my car. Pretty timely as well. my car. Pretty timely as well. More

They are excellent. Heather’s always polite and professional. The service she provided is always top notch professional. The service she provided is always top notch More

Very friendly and helpful customer service. They make sure the customers needs are met while at southwest kia. sure the customers needs are met while at southwest kia. More

Had my car towed because it wouldn’t crank, kept at the shop for 4 days for them to tell me that there was nothing they could do but change my spark plugs and my engine would have to break down in order fo shop for 4 days for them to tell me that there was nothing they could do but change my spark plugs and my engine would have to break down in order for them to know exactly what’s causing my spark plugs to burn out quick. In all my 6 years that I’ve visited this location, even when I initially bought my car, I’ve never had such poor communication with an advisor. The tone of the advisor was very dry, condescending, and lacked compassion . More

Best Service Deptment I've worked with. Kept Me updated on progress of My Kia. And even though Part took alittle longer due supply chain issues. I was very Happy with Them anyway. Thanks again for service on progress of My Kia. And even though Part took alittle longer due supply chain issues. I was very Happy with Them anyway. Thanks again for service I recieved. More

I had a great experience getting my car serviced. Craig was very helpful in letting me know the status on my car. was very helpful in letting me know the status on my car. More