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Southwest Kia - Mesquite
Mesquite, TX
1,488 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock.
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,488 reviews
December 05, 2019
Kia Service department was able to schedule my Sorento in for repair and were accommodating, thorough and exhibited the higher level of customer service excellence. Jason Troy is our regular service person, for repair and were accommodating, thorough and exhibited the higher level of customer service excellence. Jason Troy is our regular service person, but Carlos stepped in and was awesome. Transport team was great as well. More
by Surgical Recoverer
Employees Worked With
Carlos, a female transporter and male transporter.
December 05, 2019
Perfect Service Trevor Haaswyk is the kind of service rep I always want to deal with. He took care of my problem and service needs. Wonderful job. Trevor Haaswyk is the kind of service rep I always want to deal with. He took care of my problem and service needs. Wonderful job. More
by Leonard Holt
Employees Worked With
Trevor
December 04, 2019
Loved Keenan Keenan was a joy to work with. We had a couple of hiccups in the process, but overall a great experience! I would recommend him to anyone! Keenan was a joy to work with. We had a couple of hiccups in the process, but overall a great experience! I would recommend him to anyone! More
by sharon_taylor
Employees Worked With
Keenan Mcfarland
December 04, 2019
Fast, fun and easy Keenan got us in and out of there with a brand new car in record time. He was great to talk to, very personable and seemed very genuine. Keenan got us in and out of there with a brand new car in record time. He was great to talk to, very personable and seemed very genuine. More
by melmvermillion
Employees Worked With
Keenan Mcfarland
December 02, 2019
Horrible Service Experience My 2017 Kia Optima was taken to the dealership because the air conditioner was not cooling. Diagnostics was problem was due to their being no Freon. My 2017 Kia Optima was taken to the dealership because the air conditioner was not cooling. Diagnostics was problem was due to their being no Freon. I was charged $199 for freon replacement. The freon leaked out within 24 hours, car was brought back to the dealership and kept for over 2 weeks as they attempted to find the root cause of leak in the air condition. When the car was returned the air condition worked for a day. Car was brought back to the dealership and was kept for almost a month during which they had to complete take the dashboard out to repair the leak in the air conditioner. Service made very little effort to communicate with me. I escalated to the Service Manager - Jason and Kia Americas and communication did not improve; Car was returned and the drawer has to be forced open to reach Apple Play, the lever for the hood fell off. I have attempted to contact service on numerous times and no one from the service department. I would like some call who will address these issues and not tell me I have to pay any type of repairs. Hood lever falling off, compartment where the Apple Play is located not being accessible are direct result of dashboard being taken out to repair the air condition. More
by BRITTANYH
Employees Worked With
Jason - Service Manager
November 23, 2019
Keenan was great to work with! Easy process and did not feel pressured to buy. Found used vehicle on internet and sent request online. Received immediate reply and looked at vehicle Easy process and did not feel pressured to buy. Found used vehicle on internet and sent request online. Received immediate reply and looked at vehicle the next day. More
by kyleen_4
Employees Worked With
Keenan Mcfarland
November 23, 2019
Trevor Haaswyk Service Representative Trevor was very professional in dealing with me and my request. I am very happy with him and your service. I have been coming to your dealership for 5 Trevor was very professional in dealing with me and my request. I am very happy with him and your service. I have been coming to your dealership for 5 years on my 2013 KIA Optima. I plan on going to the Mesquite dealership for my car service. Thank You Leonard Holt More
by Leonard Holt
Employees Worked With
Trevor Haaswyk
November 18, 2019
Bentley is awesome! Bentley got my car ready sooner than expected and came in under budget. My car was cleaned and waiting for me when i got there. Bentley did a great jo Bentley got my car ready sooner than expected and came in under budget. My car was cleaned and waiting for me when i got there. Bentley did a great job! More
by mbowers6509
Employees Worked With
Bentley Mccoy
November 13, 2019
Southwest Kia is the best, with the best sales, Jerry Tonubbee ; Carter Macey, the Concierge,Heather Stallings, Service, and Zane in Finance. They will take care of all you needs. They reall care about Tonubbee ; Carter Macey, the Concierge,Heather Stallings, Service, and Zane in Finance. They will take care of all you needs. They reall care about their customers. More
by Mimi
Employees Worked With
Carter Macey, Concierge and Zane in Finance., Jerry Tonubbee, Gary Wells, Heather Stallings
