Southwest Kia - Mesquite

Do not use Southwest Kia poor customer service I had an appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 More

Not Transparent about pricing. Prices online do not reflect their "Market adjustment". Marked up vehicle price by almost 10K. Ridiculous. Also did not try to answer what came with Prices online do not reflect their "Market adjustment". Marked up vehicle price by almost 10K. Ridiculous. Also did not try to answer what came with customer value package. They are robbing people blind here. It's a Kia for goodness sake, not a luxury vehicle. How dare they. Would never do business with these people. I'm not that desperate. More

Run away from this shady dealership! As everyone knows the stress and time you spend going through when you are buying a vehicle, this dealership will only make it worse. From start to As everyone knows the stress and time you spend going through when you are buying a vehicle, this dealership will only make it worse. From start to finish they are going to try to squeeze every penny out of you. I dealt with Jerry Tonubbee, and manager Steven Martin. They provided me 3 different out the door prices. The first after speaking with them several times. Then a few weeks later, they sent a new price quote for over $3,500 more. When I asked about the price change, Jerry did not believe me and was confrontational when I asked. I forwarded him the email, sent from his email, and he said he would look into it. They were trying to charge me more for the same vehicle, then said he thinks his manager sent me the wrong email. He then had the used car manager contact me, Steven. He then quoted me a different price than originally sent, and what was sent the 2nd time. I now have 3 different prices. When asked what was changed, and what price is the right one, he said they will go by what was first sent. I asked for an itemized price quote, and he then interrupted me and got loud and rude, and said they can’t and won’t send me any itemized price quote. If they aren’t going to send me what is being charged, why would I agree on a price? They both we rude, continually interrupting me, condescending, and was unwilling to talk as adults, and listen. Had I not had documented proof of a lower price from them, they would have tried to raise the price and charge me more for the same vehicle they quoted cheaper. They won’t show you won’t they are charging, and and unprofessional. When you’re spending thousands of dollars on something, you want professionalism. You don’t want your time spent. This dealership will waste your time, and try to take advantage of customers. Please stay away from them, and share your experiences as it’ll help future customers. More

Great experience because of Cheyenne in the service department. She was professional, friendly, and kind with her interactions with me. department. She was professional, friendly, and kind with her interactions with me. More

Pricing on cars. com was tremendously different than the price quoted at the dealership. The salesperson said that cars.com puts in the price . The manager kept repeat com was tremendously different than the price quoted at the dealership. The salesperson said that cars.com puts in the price . The manager kept repeating that there was a disclaimer that stated pricing available thru their website and that they never put the price on their website?? Appeared to be bait and switch. Your site listed $48,784, they quoted $54,700. I understand market prices on this vehicle are way up but other dealerships are actually listing their market price?? I will never do business with this dealership! More

It is the best thing since wheat bread they are very nice and sweet to the customer they make you welcome and fill right at home and you get a great deal to what more can you ask for. nice and sweet to the customer they make you welcome and fill right at home and you get a great deal to what more can you ask for. More

This dealer advertised a price online for a vehicle then added on a lot of costs when it came time to purchase the vehicle. That is a violation of our state’s DMV laws. They then sent a coupon via mail and added on a lot of costs when it came time to purchase the vehicle. That is a violation of our state’s DMV laws. They then sent a coupon via mail and email for an oil change for $49.95 and then when I got to the dealership they said that it would be $79.95 for the oil change after I drove 30 miles. I canceled the appointment and drove back home. I will never deal with this dealership again! More

Service is always quick and proficient. I've been coming here for over 3 years now and have never had an issue. I've been coming here for over 3 years now and have never had an issue. More

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Great and friendly service. Garrett was very helpful and went above and beyond to make sure I was satisfied. Donovan, and Corey in parts were also very friendly and helpful. Garrett was very helpful and went above and beyond to make sure I was satisfied. Donovan, and Corey in parts were also very friendly and helpful. More