Southwest Kia - Mesquite

Always treats me with the utmost kindness and professionalis Never regret that I purchased my Kia Optima from Southwest Kia Mesquite. Benny and Tim make me feel like family everytime I show up scheduled or unsc Never regret that I purchased my Kia Optima from Southwest Kia Mesquite. Benny and Tim make me feel like family everytime I show up scheduled or unscheduled. Of all I have to worry about every day , I never have to worry that if I need them as relates to my car they are always welcoming. I work for a large Hospital here in dallas where we pride ourselves on patient services. But I often tell the Physicians and Nurses they should check out the customer service I get and I witness at Southwest Kia Mesquite. You guys are the Epitomy of perfections. Kudos... More

Seriously best service I came in this past weekend for a routine oil change. Carlos was my service advisor. He always has such a positive attitude, never appears rushed or I came in this past weekend for a routine oil change. Carlos was my service advisor. He always has such a positive attitude, never appears rushed or pushy. He's always going the extra mile for his customers. I asked for a small favor and he did not hesitate at all. I had gotten a makeup compact stuck in the cup console and could not get it out. He said it was no big deal, and could get a small tool to pop it out. I don't expect something so silly to get taken care of, but it's those things that give your service department such a good name. My car was washed and vacuumed out, I even told him not to worry about it, because I knew how filthy it was (embarrassing) but nonetheless it was still taken care of. I also want to mention Benny Gonzales, he is the one who greeted me, is always very cheerful. He has also been my service advisor before in the past and get's 5 starts too. I do recommend that service advisors have their name on the pick list menu below. I work in sales specifically (retention). These guys you will find are what keeps your ratings high and customers satisfied. More

2010 Kia Forte I took this car in for an alignment. Was told it could not be aligned because it needed struts. I had the car checked out by another mechanic, he to I took this car in for an alignment. Was told it could not be aligned because it needed struts. I had the car checked out by another mechanic, he told me that the car did not need struts at all. But that a ball joint had a problem because of a wreck it was involved in. I don't like any mechanic anywhere telling me my vehicle needs something it doesn't need, and that is clearly what happened at the dealer. Quota be damned, it is not wright. More

Keep Your Service Manager Alerted, if waiting, where you are I recently took my car in for general service and was told that it would take about 2 hours. I always wait for the car because I have no one to pick I recently took my car in for general service and was told that it would take about 2 hours. I always wait for the car because I have no one to pick me up/drop me off. I sometimes wonder into the show room just to have something to do. Usually I tell my service manager "I'm going to the show room - no matter what they may tell you I am not buying a new car TODAY". This time I forgot. I wanted to find out the value of my 2006 Kia and even though I told the person, Angela, very clearly I just wanted the value, someone told the service department I might be trading the 2006 in and the service department stop work on my car. This caused me to be at the dearlership 4-1/2 hours. I am not happy with that outcome even though I'll take responsibility for not alerting my service manager, it is very aggravating to find out that while I'm killing time waiting for work to be done, work has stopped without asking me and quite opposite of what I told the sales person!!! More

Mike & Eric @ Truck World Great Mike A. and Eric H. handled the purchase and trade in a very customercentric manner. Could not have asked for a better experience. Went to several dea Mike A. and Eric H. handled the purchase and trade in a very customercentric manner. Could not have asked for a better experience. Went to several dealers before working with Mike/Eric. They are light years ahead of all the other folks. Just can't enough about how they put my needs first and went out of their way to make sure my requirements were being met. More

Bennie Is The MAN!! I have been to this dealership several times for servicing or little hiccups in my car. Without fail whenever I call Bennie he always makes time to a I have been to this dealership several times for servicing or little hiccups in my car. Without fail whenever I call Bennie he always makes time to answer my questions and make sure I am happy with my car before I leave. Morning or evening everyone in the service department are always courteous. Last time I was there waithing to get my tire fixed, they were handing out fruit! always a bonus! More

Perfect I had an excellent experience, David Newbauer provided great customer service and even took out the time to contact me after I left the dealership to I had an excellent experience, David Newbauer provided great customer service and even took out the time to contact me after I left the dealership to make sure everything was okay. Everything was perfect and swift! Thanks again More

Excellent Service Your employees are the best. They are professional, courteous, knowledgeable, friendly, and polite. They obviously enjoy working for Southwest Kia, Your employees are the best. They are professional, courteous, knowledgeable, friendly, and polite. They obviously enjoy working for Southwest Kia, and they are a credit to your fine organization. This proves to me that the Southwest Kia management team has excellent skills and principles. More

NO HONOR BEWARE OF SOUTHWEST KIA. Well I buy a brand new Optima and it came with free car washes for life. Well it hasn't even been two months since we bough BEWARE OF SOUTHWEST KIA. Well I buy a brand new Optima and it came with free car washes for life. Well it hasn't even been two months since we bought it and today I bring it in for wash and they tell me they dropped the offer, yeah, just like that. Any person or business that cannot honor their word or deal deserves bad publicity. Do not shop with these guys. More

Best Service department in the state I recently moved from San Diego and brought my 2013 Optima in for an oil change. I happened to get the best service rep I have ever had the pleasure o I recently moved from San Diego and brought my 2013 Optima in for an oil change. I happened to get the best service rep I have ever had the pleasure of working with. I don't know where Carlos learned how to deal with customers, but he is the best I have ever worked with in any capacity. He knows my car by site even though I don't come in too often and always greets me with a friendly smile and happy "Hello" More