Southwest Kia - Mesquite

Maintenance I took my car in for maintenance as my dashboard was lighting up, given my car was only 6 weeks old. Carlos from Service Dept took the time to look in I took my car in for maintenance as my dashboard was lighting up, given my car was only 6 weeks old. Carlos from Service Dept took the time to look into it and gave me status update after the holiday weekend. He explained to me why my dashboard happened the way it did. When it was ready for pick up, I asked how late I can pick up my car. He said he was only going to be onsite till 6 and I had mentioned that I leave work at 5:30 and it was going to take me 45-60 mins to get there, he said if I was going to come in after 6 to let him know and he was going to stay and wait for me. I thought that was going above and beyond for customer service. As far as I can remember, whenever I take my car for service, Carlos would be the one to take care of everything and advice me accordingly if my car needed something done. SW Kia of Mesquite is lucky to have him on your staff. More

Great experience. I took my truck for a routine maintenance and the service was done well, people are very friendly as usual, Gary is very nice and Ivan is super , I re I took my truck for a routine maintenance and the service was done well, people are very friendly as usual, Gary is very nice and Ivan is super , I really recommend this place, all the areas are super clean, you always have hot coffee, that's awesome. One thing you owe me a car wash, usually I get one, but this time you forget. Thanks for your service. More

Routine Maintenance As usual, service was completed as scheduled and in a timely manner. I am a 100% fan of Southwest Kia and would recommend to others to shop here. As usual, service was completed as scheduled and in a timely manner. I am a 100% fan of Southwest Kia and would recommend to others to shop here. More

Diasappointed for the 1st time with This is the normal kia dealership i go to for service, but last week the services were horrible. Car sat in shop area over an hour after they were fin This is the normal kia dealership i go to for service, but last week the services were horrible. Car sat in shop area over an hour after they were finished with it, never informed me had to keep asking, no loaner car available, did not put oil change sticker in window. Could not give answers. More

WONDERFUL EXPERIENCE AT KIA....ALWAYS ALWAYS A PLEASURE AND A GREAT EXPERIENCE VISITING SOUTHWEST KIA MESQUITE. EXCELLENT CUSTOMER SERVICE.. WAITING AREA IS CLEAN, BATHROOMS ARE WELL MAI ALWAYS A PLEASURE AND A GREAT EXPERIENCE VISITING SOUTHWEST KIA MESQUITE. EXCELLENT CUSTOMER SERVICE.. WAITING AREA IS CLEAN, BATHROOMS ARE WELL MAINTAINED, COFFEE AND WATER IS FREE, WIFI AND INTERNET AVAILABLE AND GOOD READING OF MAGAZINES TOO. OFCOURSE, THE RECEPTION FOLKS, GARY AND HIS TEAM ARE A JOY TO MEET. LIKE THE FREE CAR WASH AND AIR PRESSURE CHECK. KEEP UP THE GOOD JOB. More

It was done at a good. The people are nice. I had service done. Oil change done. Gary was very nice. He was professional. They clean my car that was nice. Thank you to everyone. I had service done. Oil change done. Gary was very nice. He was professional. They clean my car that was nice. Thank you to everyone. More

excellent Heather was very kind and attentive to my situation. Customer service has always been excellent. ..thus far..need more service agents like her and B Heather was very kind and attentive to my situation. Customer service has always been excellent. ..thus far..need more service agents like her and Bennie More

Craig took excellent care of me. Best service ever! Worked with me to get the repairs needed within my budget. Never had a dealership like this one. No hard sale or pushy service writer. Worked with me to get the repairs needed within my budget. Never had a dealership like this one. No hard sale or pushy service writer. More

With appointment still takes too long Everyone was friendly. Appt was for 8:30 am. Arrived at 8:15 am. It took too long for exit for a routine check and oil change. 3 hours is not acceptab Everyone was friendly. Appt was for 8:30 am. Arrived at 8:15 am. It took too long for exit for a routine check and oil change. 3 hours is not acceptable. When you can get in and out at competitors. More

service Heather Stallings took care of me! She listened to my concerns,and acknowledged them. She was very courteous, and professional! I would say she is a d Heather Stallings took care of me! She listened to my concerns,and acknowledged them. She was very courteous, and professional! I would say she is a definite asset to your department. More