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Southwest Kia - Mesquite
Mesquite, TX
1,488 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock.
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,488 reviews
March 29, 2017
Got the job done Was a long process but the end result was I got a new car . So I was happy about that. There's was a lot of bullxxxxing around which I didn't apprecia Was a long process but the end result was I got a new car . So I was happy about that. There's was a lot of bullxxxxing around which I didn't appreciate but like I said they got the job done. More
by Steve12878
Employees Worked With
Constantine Boury, Alec Burns, Omar Milan
March 29, 2017
Number 6 and the last one from this dealship! This is the sixth vehicle I have purchased from this dealership and at this point the last. KIA seems to have a problem keeping the copied documents This is the sixth vehicle I have purchased from this dealership and at this point the last. KIA seems to have a problem keeping the copied documents that they had gotten the night of the purchase? Now let's talk about the problems that I am suffering with the KIA organization with this car sale. Where is my contract? I left with no contract but I was asked to sign a blank one and leave it with finance. I had a call earlier in the week from the finance department and he informed me that he had been texting my home phone trying to get a hold of me on the contract? Are you kidding me? You have every way possible to contact me personal cell, work cell, work number and home number, what's the disconnect with the dealership? I signed a blank contract due to KIA not paying the software company for allowing KIA to print contracts. I did not want to take the car home without a contract. KIA had my check and my 2015 but I left with no contract. I expected to pick this up on Tuesday when I was getting the window tinting done on the car and I was told on the phone this, but the finance person was off on Tuesday and no one had a clue where my contract was. I was up at KIA for the window tinting on Tuesday now this was scheduled with you prior and you sent me a text message at 10:32 PM this is not acceptable time of day for me to be getting a reminder from you or KIA. Business hours is an acceptable time of day not 10:32 PM. So I went up to KIA for the window tinting at the scheduled time and talked to Craig per your instructions and he asked me what I was there for? You can't even schedule what is going to be done to this one week old new vehicle with the service department? Now I am informed that KIA service does not do window tinting on Tuesdays only Wednesdays? Are you kidding me at this point I was ready to get my old car back and be done with this dealership and sales. But the service department saved your skin and called a gentlemen that use to do tinting and he agreed to come in early and do the tinting. If this would have not happened I would have been in my 2015 and gone to another dealership and bought the next car. While I am here and now taking more of my time to get this done due to the negligence of your scheduling. I am totally disgusted with this dealership at this point and the sales and finance and how they have handled this whole deal. I will be sending this on to your corporate office so they have a chance to maybe correct the gross problems with this dealership and your performance. I will be not coming back to the dealership for my next vehicle at this point. The service department is the only saving grace this dealership has. More
by chuckunderwood
Employees Worked With
Ivan Navarrete, Jaime Rodriguez
March 27, 2017
Always Very Satifying Service At KIA MEsquite KIA Mesquite has always been very helpful and informative in servicing my vehicle and I would recommend this dealership to my friends that are looking KIA Mesquite has always been very helpful and informative in servicing my vehicle and I would recommend this dealership to my friends that are looking for a dependable experience. More
by bgburdine
Employees Worked With
Craig Greene
March 27, 2017
Great experience! From the moment I walked in I was being welcomed by Atifb(Alex) and John Sosa. I initially inquired online and was quickly contacted by Lynell. She an From the moment I walked in I was being welcomed by Atifb(Alex) and John Sosa. I initially inquired online and was quickly contacted by Lynell. She answered questions for me, even late in the evening. I already knew exactly what car I wanted and John did not try to sell me anything different. Atif was instrumental in getting my financing done. He really worked this deal for me. Best of all, I love my car! I purchased a 2016 Optima EX fully loaded! Everything I wanted in a vehicle I was blessed with in this car. When others turned me down, they really worked with me. Go see them. You won't regret it! More
by Happy Customer
Employees Worked With
Atif Shahzad , Lynell Richardson, John Sosa
March 24, 2017
VIP is what I felt like! I give hands up to the service department staff especially Heather. I felt very important from the time I pulled in until the time I was shown by demo I give hands up to the service department staff especially Heather. I felt very important from the time I pulled in until the time I was shown by demonstration how to use the new snack vending area to the discussion Heather had of remembering my previous visit. More
by Maleeyah1
Employees Worked With
Heather
March 23, 2017
I am very pleased with the buying experience. I had a very good experience. I had research and knew what I wanted and was given exactly what I asked for. There was no pressure to buy anything ex I had a very good experience. I had research and knew what I wanted and was given exactly what I asked for. There was no pressure to buy anything except what I wanted. Michael B. was very good by telling me other things that were available for my benefil but never pressured me. More
by lsutton
Employees Worked With
Michael Bakolias, Alex in Finance
March 22, 2017
Great customer service Southwest Kia in Mesquite has friendly people you can work with. They find you the best deals and talk Spanish which was perfect for my mom. It's perf Southwest Kia in Mesquite has friendly people you can work with. They find you the best deals and talk Spanish which was perfect for my mom. It's perfect here. I just did not like that they rose the original price but overall it was a good shopping experience. More
by Purpleghost25
Employees Worked With
Ivan Navarrete, Victor Jauregui, Teo Sanchez
March 21, 2017
It's truly that easy!! I bought my wife a new car Spring Break weekend. It was quick, no haggling, no hassles and we were done. Honest. The days of the sinister car salesme I bought my wife a new car Spring Break weekend. It was quick, no haggling, no hassles and we were done. Honest. The days of the sinister car salesmen are over!!!! More
by Twdarnell69
Employees Worked With
Ivan Navarrete, Jaime Rodriguez
March 21, 2017
Best Car Buying Experience! I knew what I wanted and needed the information to move forward. My sales rep was patient and fair and definitely represented the reputation this deal I knew what I wanted and needed the information to move forward. My sales rep was patient and fair and definitely represented the reputation this dealership has in North Texas. I love my Kia Sorrento and will work with Southwest Kia again. More
by TWP
Employees Worked With
Tim Free, Ash Chowdhury
March 20, 2017
Great customer service. Good service area, the employees have great hands in approach and do their best to keep the customer well informed. I would recommend the service cent Good service area, the employees have great hands in approach and do their best to keep the customer well informed. I would recommend the service center More
by Robert.siegmund
Employees Worked With
Unknown
