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Southwest Kia - Mesquite

Mesquite, TX

Overview
Reviews
Vehicles
3.5
1,495 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling. Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1919 Oates Dr

Mesquite, TX

75150

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Showing 1,495 reviews

December 20, 2021

I live 75 miles away and wanted to have an appointment to have a diagnostic done to find and repair what was causing park lights to stay on all the time They would not give an appointment and wanted me to d More

by ranchlv1
Customer Service
Recommend Dealer
No
Employees Worked With
Heather Stallings
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. William Miles Fixed Operations Manager

December 19, 2021

The Deal ship didn’t seem to have a variety of cars to choose from. The salesmen was not organized which lead the customer (me) with delays in completing the paperwork. More

by Derrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Manning
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the valuable feedback, Derrick. Our team at Southwest Kia Mesquite is always looking for ways to improve our customer experience, and we will definitely use this as a teaching moment. We appreciate your patronage, and feel free to reach out if we can be of any assistance in the future!

December 17, 2021

Cynthia was really nice I really like her very much every time I call she answer the phone and help me with anything. And the lady from customer service she's very nice too. More

by SALLYLOVESHERKIDS3@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

We think Cynthia is great, too! Thanks for taking the time to recognize her amazing customer service skills. We appreciate your patronage and look forward to serving you again soon at Southwest Kia Mesquite.

December 16, 2021

Jerry is great and took care of everything that I needed. This is the second Kia Niro that I have bought from him. More

by smacki32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Tonubbee
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks so much for your continued patronage! Jerry is amazing, and we're so happy to hear that your experiences have been wonderful. We are thrilled to have you as part of the Southwest Kia Mesquite family, and we look forward to serving you well into the future.

December 16, 2021

Customer satisfaction!!!Will be back if in the Customer satisfaction!!! Will be back if in the Neighborhood And will recommend to friends and family in the area. Prompt and very good customer se More

by Chris_webb_73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the recommendation, Chris! We aim to provide every client with an extraordinary experience at Southwest Kia Mesquite. Feel free to reach out if we can be of assistance in the future. Safe travels!

December 16, 2021

Friendly staff easy to work with, no problem what so ever there great. Definitely will recommend car buyer to buy kia More

by hill.marvin45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks so much for taking the time to provide our team at Southwest Kia Mesquite with such positive feedback! We appreciate the recommendation, too. Feel free to contact us if we can help in any way in the future!

December 15, 2021

Service is always thoughtful and excellent. They keep me informed and clean car. Thank you More

by HBACK2BASICS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Greene
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the recommendation! Every member of our team works tirelessly to ensure our customers have an excellent experience, and we're happy to hear we met the mark. We look forward to seeing you again soon at Southwest Kia Mesquite.

December 14, 2021

The Dealership was very responsive to my need and got my car fixed and running in no time. My service rep Garrett was amazing from start to finish. More

by Katie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words, Katie! Garrett and the rest of the crew were thrilled to hear them. We hope to see you again soon at Southwest Kia Mesquite.

December 13, 2021

I gave you a 1-star rating because I could not go lower and advance to the next screen. Mike Ellis I believe was his last name and the service department was of little to no use to me. He expected me to as More

by La.herr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Ellis 0000
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. William Miles Fixed Operations Manager

Dec 22, 2021 -

La.herr responded

There is no need to for this dealership respond, their service personal ( I use the word service very loosely) cuz he was NO HELP TO ME!! I took my car to Clay Cooley KIA in Irving and Jamie & her crew helped me. My car is repaired and driving fine!!

Dec 22, 2021 -

La.herr responded

xxxx OFF SOUTHWEST KIA

December 13, 2021

People friendly, helpful and answered all of my questions. Kept me informed of how service was going with my car. More

by AE_MAX3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett , Heather Stallings
Report | Print
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the five stars! The entire team at Southwest Kia Mesquite is happy to hear your feedback. We look forward to serving you now and well into the future!

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