Southwest Kia - Mesquite

Heather is awesome Heather addressed all my needs in the service department. She is very detail-oriented and help save the customers money. The service department at Sou Heather addressed all my needs in the service department. She is very detail-oriented and help save the customers money. The service department at Southwest is fabulous More

Service Carlos took care of my vehicles needs I was in and out in short time great customer service. Highly recommend Carlos for services needs very pleasant. Carlos took care of my vehicles needs I was in and out in short time great customer service. Highly recommend Carlos for services needs very pleasant. More

best salesman Mike Stanton made the buying experience fun and educational. He was very knowlegable and answered all my questions with a positive attitude. I didn't Mike Stanton made the buying experience fun and educational. He was very knowlegable and answered all my questions with a positive attitude. I didn't know much about the car I bought in the beginning but after the test drive and him explaining all the features of the car I was sold. I love my car and will definitely be coming back when I'm ready to buy again. The car cost a little more than I originally intended to spend but I am glad I bought it. I came in looking at the optima hybrid and ended up buying the Niro. I feel it was an excellent choice and I love everything about it. More

Almost 3 hours to get an oil change WITH an appointment? I made an appointment online two days prior for 3:30 PM to have the first service (free oil change) done on my new 2016 Sorento that I had purchased t I made an appointment online two days prior for 3:30 PM to have the first service (free oil change) done on my new 2016 Sorento that I had purchased there. I arrived shortly before 3:00 PM (30 minutes early) and was checked in. My vehicle was not done until 5:45. In all my years of owning new vehicles I have never had to wait anywhere near that long for a simple oil change. I don't believe making an appointment has ANY bearing on the wait times whatsoever and I probably would have had the same wait time had I just showed up. Perhaps management doesn't understand the concept of an "appointment"? Two years ago my previous experience with another Kia dealer in Arlington was far different. That dealership provides what they call "VIP" service and puts a label on the windshield when you purchase ANY vehicle from them. At that time I owned a base model Kia Soul so it is not like I was a "high profile" customer but I was treated like one. I had a great buying experience at Southwest Kia but their service time turnaround for an oil change on a vehicle I bought there is ridiculous. While waiting I spoke with two other customers in the same predicament as myself. I will not be returning for future service unless it is a warranty issue as I can perform my own oil changes in far less time. The cost of doing it myself far outweighs the cost of my time sitting around waiting there. More

New car lease My experience was a very good one, from the salesman to the financial staff, I would definitely recommend them. Ir was my first time buying a Kia and My experience was a very good one, from the salesman to the financial staff, I would definitely recommend them. Ir was my first time buying a Kia and I will not regret it. More

I had to get another car! I took my Kia Rondo in for David Cleesen and another mechanic to listen to a disturbing noise. They told me that I either needed another engine or ano I took my Kia Rondo in for David Cleesen and another mechanic to listen to a disturbing noise. They told me that I either needed another engine or another car, and the latter was the best solution. I already knew Jerry Tonubee so he helped to find one that I can afford. I drove away with a brand new 2017 Kia Soul, with a Bluetooth! I'm excited since I have never owned a new vehicle. Praise God! More

Ash was very pleasant to work with The area was clean the Front Desk Was very kind and Pleasant to speak with on the phone. I haven't had a maintenance yet but looking at the review I The area was clean the Front Desk Was very kind and Pleasant to speak with on the phone. I haven't had a maintenance yet but looking at the review I'm looking forward to them Ash was kind and let us know everything about my new car We are looking forward to working with him in the future and I will and have already recommend him to my co-worker More

Best Car Buying Experience Ever Jerry Tonubbee provided the best ever car buying experience I have ever had. Entire sales team was excellent. Third purchase from Jerry & always a Jerry Tonubbee provided the best ever car buying experience I have ever had. Entire sales team was excellent. Third purchase from Jerry & always a very professional experience from start to finish. Thanks To the entire sales team at SW KIA! More

Better each time It seems that each time I bring my Kia in for its regular maintenance, you guys have improved either on the inside service lounge or on how the servic It seems that each time I bring my Kia in for its regular maintenance, you guys have improved either on the inside service lounge or on how the service tech's take care of you at your drive up. The only thing left to improve on is, the seating in the service lounge, the chairs and couches are very worn and have rips and have become uncomfortable to sit on, they just NEED REPLACING! Having a concierge to keep customers updated is wonderful! C. Norfleet More

quick and ez what a great buying experience bought this forte for my son to go to school in he really likes it and the features of the S package are well worth th what a great buying experience bought this forte for my son to go to school in he really likes it and the features of the S package are well worth the coin great car! More