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Southwest Kia - Mesquite

Mesquite, TX

3.7
1,500 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling. Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. We know your time is valuable, that's why we offer transportation options for any ...
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1919 Oates Dr

Mesquite, TX

75150

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Showing 1,500 reviews

December 31, 2021

I appreciate Kia for being a good dealership to their customers.They are there to help with all of your needs More

by MARVIN.SEBASTIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Tonubbee, Heather Stallings
Jan 04, 2022 -

Southwest Kia - Mesquite responded

Thanks for the kind words, Marvin! We appreciate you choosing Southwest Kia Mesquite. for your automotive needs. Hope to see you again soon!

December 30, 2021

Michael at Southwest Kia was incredible helpful. Appreciated the customer service! I’ll be back! Thanks! More

by DMCMULLAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 30, 2021 -

Southwest Kia - Mesquite responded

Thank you so much! We appreciate your positive review and look forward to working with you again in the future!

December 28, 2021

Craig always helps me and my husband out and gets our car in and out as quick as possible! Easy to talk to and always try to work with him. Plus Ashley was great and transparent checking us in. More

by noraf91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, Ashley
Dec 29, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words! Ashley and Craig are assets to our team at Southwest Kia Mesquite, and they were delighted to hear your recommendation. We look forward to seeing you again soon.

December 27, 2021

I was told that my cars engine was cleaned of oil, chalked to find two oil leaks and that my battery was “leaking” KIA wrote a ridiculous estimate close to two thousand before tax to fix the “suppose More

by Katsnc5
Recommend Dealer
No
Employees Worked With
Michael
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Hello, we apologize for any miscommunication that may have led to your review. Please email me directly at williammiles@lithia.com at your earliest convenience so that I may better understand the circumstance and use this opportunity to ensure this doesn’t happen again. Our team at Southwest Kia Mesquite always strives to provide an exceptional experience at every visit, and I want to resolve this for you. Thank you, and I look forward to hearing from you soon. Bill Miles Fixed Ops Manager

More
December 27, 2021

Southwest Kia treats you like family. Service Dept is great and will definitely keep you updated and informed. More

by Beetlejuice1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Thank you for the positive feedback! We look forward to seeing you again soon at Southwest Kia Mesquite.

December 25, 2021

My dealer was very helpful and knowledgeable. He got me all square away and help me thru the process! More

by nedra_g_brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter macy
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words, Nedra. We're thrilled to welcome you to the Southwest Kia Mesquite family. We value your patronage and look forward to seeing you again soon.

December 24, 2021

The dealer kept my car all day just to tell me the part they needed had to be ordered. They inconvenienced me whole day. No apologies no nothing. Took car in at 9:15 am and picked up car well after 5 pm. More

by MICKEYSEE74714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Stallings
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Bill Miles Fixed Operations Manager

More
December 24, 2021

They are excellent. Heather’s always polite and professional. The service she provided is always top notch More

by MATTPRICE214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Thank you for taking the time to leave our team a positive review, Matt. Heather is an asset to our team, and we're thrilled she's here at Southwest Kia Mesquite. We appreciate you choosing us for your automotive needs and look forward to seeing you again soon.

December 23, 2021

Very friendly service, checked in often with updates on my car. Pretty timely as well. More

by CASTLEBERRYBRIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name but it wasn’t Heather
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Thank you for the positive feedback! Our team at Southwest Kia Mesquite was delighted to hear your kind words, and we look forward to serving you again soon.

December 22, 2021

Very friendly and helpful customer service. They make sure the customers needs are met while at southwest kia. More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks so much for the kind words, Jay! We appreciate you choosing Southwest Kia Mesquite for your automotive needs, and look forward to seeing you again soon!

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