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Southwest Kia - Mesquite

Mesquite, TX

Overview
Reviews
Vehicles
3.5
1,495 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling. Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. We know your time is valuable, that's why we offer transportation options for any ...
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1919 Oates Dr

Mesquite, TX

75150

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Showing 1,495 reviews

December 25, 2021

My dealer was very helpful and knowledgeable. He got me all square away and help me thru the process! More

by nedra_g_brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter macy
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Dec 28, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words, Nedra. We're thrilled to welcome you to the Southwest Kia Mesquite family. We value your patronage and look forward to seeing you again soon.

December 24, 2021

The dealer kept my car all day just to tell me the part they needed had to be ordered. They inconvenienced me whole day. No apologies no nothing. Took car in at 9:15 am and picked up car well after 5 pm. More

by MICKEYSEE74714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Bill Miles Fixed Operations Manager

More
December 24, 2021

They are excellent. Heather’s always polite and professional. The service she provided is always top notch More

by MATTPRICE214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Thank you for taking the time to leave our team a positive review, Matt. Heather is an asset to our team, and we're thrilled she's here at Southwest Kia Mesquite. We appreciate you choosing us for your automotive needs and look forward to seeing you again soon.

December 23, 2021

Very friendly service, checked in often with updates on my car. Pretty timely as well. More

by CASTLEBERRYBRIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name but it wasn’t Heather
Report | Print
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Thank you for the positive feedback! Our team at Southwest Kia Mesquite was delighted to hear your kind words, and we look forward to serving you again soon.

December 22, 2021

Very nice love how he greed me with a smile talk understanding. Love it.nice More

by BOOFAYFAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the positive feedback! Our team at Southwest Kia Mesquite aims to provide every client with a friendly and professional experience at each visit. Thanks for trusting us with your automotive needs. Please let us know if we can be of any assistance in the future!

December 22, 2021

Very friendly and helpful customer service. They make sure the customers needs are met while at southwest kia. More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks so much for the kind words, Jay! We appreciate you choosing Southwest Kia Mesquite for your automotive needs, and look forward to seeing you again soon!

December 22, 2021

Had my car towed because it wouldn’t crank, kept at the shop for 4 days for them to tell me that there was nothing they could do but change my spark plugs and my engine would have to break down in order fo More

by Bys
Recommend Dealer
No
Employees Worked With
Michael Ellis
Report | Print
Dec 28, 2021 -

Southwest Kia - Mesquite responded

Hello,, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Bill Miles Fixed Operations Manager

More
December 21, 2021

Best Service Deptment I've worked with. Kept Me updated on progress of My Kia. And even though Part took alittle longer due supply chain issues. I was very Happy with Them anyway. Thanks again for service More

by jerryposton49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Green Service Dept, Heather Stallings
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Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words, Jerry! We appreciate your patience and patronage. Please feel free to reach out to the team at Southwest Kia Mesquite if we can be of any assistance in the future. Safe travels!

Dec 22, 2021 -

jerryposton49 responded

Y'all do a great job. Tell Everyone in Service Dept Happy Holidays for Me. I'll see You in 2022.

December 21, 2021

I had a great experience getting my car serviced. Craig was very helpful in letting me know the status on my car. More

by DEBBIE.PERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hi Debbie, we're thrilled to hear that Craig was helpful and provided a great experience during your last visit to Southwest Kia Mesquite. He's a big part of the success here, and we're happy to have him. Thanks for choosing us for your transportation needs, and we look forward to seeing you again.

December 21, 2021

It was awesome experience buying a vehicle at Southwest Kia. It was easy and convenient to purchase vehicle. Staff and sales person was great and understanding. More

by ArizonaLove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez , Jerry Tonubbee
Report | Print
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thank for the glowing recommendation! Jerry, Robert and the rest of the team at Southwest Kia Mesquite were delighted to hear your kind words. We're happy to hear Jerry hit the mark and that you're loving your new Kia. Safe travels, and we will see you soon!

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