Southwest Kia: Dallas - Service Center

My name is Henry L. Cook and I have a 2008 KIA with 263,009 miles and a few years back I have to have my ignition switch replaced a few years back and was given a key ring with numbers to gt a new key 263,009 miles and a few years back I have to have my ignition switch replaced a few years back and was given a key ring with numbers to gt a new key when it is required. I lost one one while moving and the other broke. A locksmith made me two with the broken key, but it took 2 to 3 minutes at times to start my car. I went to Southwest KIA in Mesquite and was told to go to a locksmith as they had no idea of the numbers on the key tag meant. I went to Southwest KIA of Dallas of Hampton Road and ask for help from George Malagon who assisted me to the best of his ability and them looked for other who might be able to help me. He went to parts and the service technicians and finally to his boss, Daniel Stimson. They treated me with the upmost respect and engaged me about my problem until I was able to finally get a key made. These two gentlemen exemplify the true meaning of complete customer service and I will forever be a walking advertisement for Southwest KIA of Dallas. If the remainder of the staff is anywhere close to their definition of service customer service all customers will come away with a smile and become part of the Southwest KIA fan club. Again, thank you very much guys. More

Good Work On 10/11/2019 I took my car to Southwest KIA on Hampton Road in Dallas Texas and the broke the windshield and stained with oil one of the seats, they On 10/11/2019 I took my car to Southwest KIA on Hampton Road in Dallas Texas and the broke the windshield and stained with oil one of the seats, they were able to remove the stain but they fail to fix the windshield the manager Daniel Stimson didn't even talk to me they just ignored me, so far no word from them, shame on them. More

"Mommy Over Money" On Monday, I scheduled my routine maintenance service for Wednesday. The customer service rep informed me about the shuttle service Kia offered. I sch On Monday, I scheduled my routine maintenance service for Wednesday. The customer service rep informed me about the shuttle service Kia offered. I scheduled a 1:00 pm pick-up in time enough to pick my kids up by 2:00pm. Wednesday (6 am) I dropped my car off and at 9am, I spoke with service rep to go over pricing and services. During the 9am phone call, I reiterated the importance of my 1pm pick up so that I can get my children by 2pm. I waited outside in 90+ degree whether for an hour, and made a minimum of 5 phone calls to Kia for updates on being picked up and then had to take an Uber to pick up my children. Ryan was very inconsiderate and the safety of my children clearly was not his concern. When I asked to speak to his boss he told me the boss was not in today (how convenient for him). The service rep who I had been working with had to get in his personal car to come grab me and my children to take me to pick up and pay for services to my car. I assumed I would at least be given a huge discount on services, or at least offer to reimburse me for the Uber I had to pay for because of their mistake.... NOT! I have been with Kia since 2003... I am a loyal customer and this level of treatment was unsatisfactory and disappointing. More

When I go to KIA, I usually get good service but the last visit prompted me to do this survey. Josh Lozier made sure my car was seviced in a timely manner and he was professional. He checked other things tha visit prompted me to do this survey. Josh Lozier made sure my car was seviced in a timely manner and he was professional. He checked other things that I would never have thought of and I really appreciated that. More