Southwest Kia: Dallas - Service Center

Best Experience My visit on 3/19/18 was suppose to have been a service visit on my 2012 Kia Optima for my fog lights but while I was waiting I decided to talk to a sa My visit on 3/19/18 was suppose to have been a service visit on my 2012 Kia Optima for my fog lights but while I was waiting I decided to talk to a salesperson on what my options would be if I wanted to do a trade and that experience with my salesperson Danielle Lewis was awesome she was very informative with what I needed to know and with that being said I left Southwest Kia with my new 2018 Kia Optima I feel very blessed, thanks again to Danielle. More

Awsome We want to Thank Fernando Silva for his skills and professionalism in customers. He cares and he gives his 100 % to make sure we got our new Sorent We want to Thank Fernando Silva for his skills and professionalism in customers. He cares and he gives his 100 % to make sure we got our new Sorento. Very friendly, keep us update and informed with the process and was there when we drove out. More

Excellent Customer Service I would like to give a "Huge Shout Out" to the team at Southwest Kia, it was hassle free, professional and everything they said they would do it was d I would like to give a "Huge Shout Out" to the team at Southwest Kia, it was hassle free, professional and everything they said they would do it was done!! I love my 2015 Optima, beautiful!!! SPECIAL THANKS to Mr. Fernando Silva - Mr. Giovanna Santos - Mr. Jose Ramos and the rest of team that played such an important part of this excellent transaction. M. Thompson More

I took my Kia Sportage in for an oil change and was wondering around. Frankie saw me looking and told me a new Rio was about the same as a used one I was looking at. I drove it & loved the 40mph. I wondering around. Frankie saw me looking and told me a new Rio was about the same as a used one I was looking at. I drove it & loved the 40mph. I go to Arkansas to visit my 90 year old mother and the gas mileage will help alot. Thanks Frankie More

The above ratings given are based solely upon recent visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand new) in 2005, I noticed the Service Consultants were different on each oil change. I began to notice how tired they all appeared to where they could not keep up with whether or not I have had certain services completed on my vehicle, therefore would print up a service list of items that have already been completed. Then when it was brought to their attention, they still didn't seem to understand. Clearly, they all seemed overworked, to be honest. I keep all my receipts for service, and I always used SW Kia's service center since 2005. Our vehicle has had a series of issues since day one, and I'm certain, if you read the history of the run around I experienced after purchasing this vehicle, you would readily understand why I will not, in the future purchase another Kia, however there's finally a light shining at SW Kia and it's coming from your Service Consultant, Mr. Darden. Mr. Darden displays consistent professionalism on each visit. In light of the fact this dealership has a "High Turnover" of Service Consultants, I'm pleased to see Mr. Darden is still maintaining a standard of excellence inspite of poor management. I hope this facility continues to improve. Afterall, shouldn't the dealership live up to the standard Mr. Bill Dickerson portrays Kia dealerships to be thru his television commercials? More