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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
643 Reviews

643 Reviews of Southwest Kia: Dallas - Service Center

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August 26, 2021

Took my car for a recall to my surprise they were done in 30 minutes very happy More

by Johnny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Aug 31, 2021 -

Southwest Kia - Dallas responded

Johnny, we're happy to see that we could get you in and out in a timely manner. Thank you for coming in to Southwest Kia!

August 24, 2021

Love the service in this place!!! Everyone is really nice. Specially the associate that helped me, Jorge Malagon. He is the very best!!! Very well recommended!! More

by GRACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Malagon
Aug 31, 2021 -

Southwest Kia - Dallas responded

Grace, thank you for the kind review for Jorge. Thank you for choosing us and be sure to stop in again for more of the same!

August 24, 2021

They were able to get the car in service quickly. I had the oil changed and the SRS light was on . It was able to be fixed under warranty and parts ordered and recall work done quicker than expected. More

by ROBERTA.HOUSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
Aug 31, 2021 -

Southwest Kia - Dallas responded

We're glad our timing could exceed your expectations, Roberta. Thank you for letting our team assist you!

August 24, 2021

Jake my service advisor was great at communicating and keeping me updated in a timely manner with the status of my vehicle that was being fixed More

by GSanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 31, 2021 -

Southwest Kia - Dallas responded

The Southwest Kia team is always happy to help with any vehicle needs you may require. We appreciate you choosing us to help you out!

August 24, 2021

Everyone was attentive, courteous, and especially my service advisor Jake who was informative on the recommended services for my Kia . They had a shuttle to take me home , and pick me up . There was ver More

by SharkyMark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Keller
Aug 31, 2021 -

Southwest Kia - Dallas responded

It's our pleasure to make sure your car is serviced properly and ready to go when you get back. Thank you for letting us assist you here at Southwest Kia!

August 23, 2021

Fair pricing. Customer service was great. Would bring my vehicle in more often to get it serviced. Wait time was not to long, met expectations More

by TOROY_BRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Aguero
Aug 31, 2021 -

Southwest Kia - Dallas responded

Thank you for the kind review. We appreciate your kind words and thoughts about our team. We hope to see you again at Southwest Kia!

August 23, 2021

Great service but it took so long I was there for 4 in a half hours. I was told that they were short on techs so hopefully next time they will have enough text to perform the work More

by SPIFFEYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson
Aug 31, 2021 -

Southwest Kia - Dallas responded

We apologize for the wait time but we are happy that your general experience was still worth a great rating. Thank you for your business here at Southwest Kia!

August 23, 2021

Southwest Kia is a dealership that is concern and understand when it comes to the customers we are number 1. Keep up the good work More

by MILHOURS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 31, 2021 -

Southwest Kia - Dallas responded

You're absolutely right about that one. Our customers are our number one priority and we are happy to see your experience here was a positive one. Thank you, and have a wonderful day!

August 20, 2021

It was pleasing to me and they were prompt with their service and they were very friendly and everything was on time. I will return. More

by Android
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Aug 31, 2021 -

Southwest Kia - Dallas responded

The pleasure is all ours, we're always happy to hear about your visit here. We look forward to your future endeavors here at Southwest Kia!

August 19, 2021

Responsive to calls, easy process. Manager & sales worked with me to get me where I wanted to be. Sat for way too waiting for finance, total trip was over 5 hours and I agreed to purchase in less th More

by RICK.RHUBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Southwest Kia - Dallas responded

Hi Rick, we're happy to hear that your general experience was a great one here at Southwest Kia. If you have any further questions or concerns please reach out to me at chrisgeorge@eaglehonda.com

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