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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
606 Reviews

606 Reviews of Southwest Kia: Dallas - Service Center

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August 27, 2021

I was greeted promptly, my vehicle was taken in for servicing and the wait time was as stated within a 2 hour window. Great Job More

by dsjazzgirl4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Malagon
Aug 31, 2021 -

Southwest Kia - Dallas responded

Thank you for the kind review. It makes us happy to know our team could deliver a satisfying experience for you!

August 27, 2021

Called about a month ago and couldn't ever get ahold of any service manager, I had to schedule an appointment and brought it in. More

by LDTS193
Customer Service
Recommend Dealer
No
Employees Worked With
Josh Lozier
Aug 31, 2021 -

Southwest Kia - Dallas responded

Hello, at Southwest Kia, we aim to provide every customer with a five-star experience. Unfortunately we missed the mark due to high call volume. Please contact me at your earliest convenience so we can discuss and resolve this issue. Larry Johnson, Service Manager - larryjohnson@lithia.com - 469-772-7282

August 26, 2021

Took my car for a recall to my surprise they were done in 30 minutes very happy More

by Johnny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Aug 31, 2021 -

Southwest Kia - Dallas responded

Johnny, we're happy to see that we could get you in and out in a timely manner. Thank you for coming in to Southwest Kia!

August 26, 2021

First they ordered or received the wrong part. I was told it would be ready the following week. I have now been waiting almost a month for the part I need to come in and every week they keep saying it will b More

by CARPJON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George
Aug 31, 2021 -

Southwest Kia - Dallas responded

Hello, at Southwest Kia we aim to provide every customer with an extraordinary interaction. Due to supply chain disruptions with COVID-19, we are at the mercy of our suppliers and I regret that you've also felt the brunt of that. Please contact me at your earliest convenience, and I am checking on the status of everything for you right now. Thank you, Larry Johnson, Service Manager - larryjohnson@lithia.com - 469-772-7282

August 24, 2021

Everyone was attentive, courteous, and especially my service advisor Jake who was informative on the recommended services for my Kia . They had a shuttle to take me home , and pick me up . There was ver More

by SharkyMark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Keller
Aug 31, 2021 -

Southwest Kia - Dallas responded

It's our pleasure to make sure your car is serviced properly and ready to go when you get back. Thank you for letting us assist you here at Southwest Kia!

August 24, 2021

Love the service in this place!!! Everyone is really nice. Specially the associate that helped me, Jorge Malagon. He is the very best!!! Very well recommended!! More

by GRACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Malagon
Aug 31, 2021 -

Southwest Kia - Dallas responded

Grace, thank you for the kind review for Jorge. Thank you for choosing us and be sure to stop in again for more of the same!

August 23, 2021

Southwest Kia is a dealership that is concern and understand when it comes to the customers we are number 1. Keep up the good work More

by MILHOURS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 31, 2021 -

Southwest Kia - Dallas responded

You're absolutely right about that one. Our customers are our number one priority and we are happy to see your experience here was a positive one. Thank you, and have a wonderful day!

August 23, 2021

Fair pricing. Customer service was great. Would bring my vehicle in more often to get it serviced. Wait time was not to long, met expectations More

by TOROY_BRYANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Aguero
Aug 31, 2021 -

Southwest Kia - Dallas responded

Thank you for the kind review. We appreciate your kind words and thoughts about our team. We hope to see you again at Southwest Kia!

August 23, 2021

Jake my service advisor was great at communicating and keeping me updated in a timely manner with the status of my vehicle that was being fixed More

by GSanchez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 31, 2021 -

Southwest Kia - Dallas responded

The Southwest Kia team is always happy to help with any vehicle needs you may require. We appreciate you choosing us to help you out!

August 23, 2021

They were able to get the car in service quickly. I had the oil changed and the SRS light was on . It was able to be fixed under warranty and parts ordered and recall work done quicker than expected. More

by ROBERTA.HOUSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
Aug 31, 2021 -

Southwest Kia - Dallas responded

We're glad our timing could exceed your expectations, Roberta. Thank you for letting our team assist you!

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