Southwest Kia: Dallas - Service Center

Veronica is an excellent service rep: she’s no pressure, friendly, calm and goes the extra mile. Southwest Kia Dallas needs more employees like her! friendly, calm and goes the extra mile. Southwest Kia Dallas needs more employees like her! More

The service advisor who assisted me was very knowledgeable and resolved all my issues. Jorge provided outstanding customer care and service pertaining to my vehicle. knowledgeable and resolved all my issues. Jorge provided outstanding customer care and service pertaining to my vehicle. More

I Wasn’t greeted upon arrival to the service bay not given directions as to where to go. There were too few service agents for the amount of customers. Receptionists/cashiers had to step in to help. Wo given directions as to where to go. There were too few service agents for the amount of customers. Receptionists/cashiers had to step in to help. Work was done in a relatively timely manner but car wash was lacking in quality. More

Great customer service, I love going here. They understand my wants, needs, ans most importantly budget. I don’t feel like I’m being hassaled to buy things understand my wants, needs, ans most importantly budget. I don’t feel like I’m being hassaled to buy things More

I had an appointment on August 5 to have the GPS on my Forte repaired. They diagnosed it as having a bad SD card and explained they would order a replacement and inform me when it became available. 3 we Forte repaired. They diagnosed it as having a bad SD card and explained they would order a replacement and inform me when it became available. 3 weeks later, on August 26, I returned to Southwest Kia for the replacement SD card. They explained to me that they had replaced the SD card and it did not correct the problem with vehicle's GPS system. They went on to explain they woudl have to replace the head unit and it's been over a week now, today is September 1, and I'm still waiting for Southwest Kia to let me know they have received the replacement part. The people in service have been professional and friendly but it's been over a month and by problem has still not been corrected. More

The service center did great! However, I am displeased overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. More

Hit or miss, their appointment system is terrible. Getting a confirmation on scheduled maintenance takes at least 3 people for them to solidify anything. Their customer service leaves much to be desir Getting a confirmation on scheduled maintenance takes at least 3 people for them to solidify anything. Their customer service leaves much to be desired, even if it’s just an oil change, expect to be there a couple hours. Doesn’t matter if you have an appointment. More

I walked in for an oil change and was very happy with my experience. The service was prompt and was taken care of before the promised time. I was very happy with the service, the service manager. experience. The service was prompt and was taken care of before the promised time. I was very happy with the service, the service manager. More

No one returns messages, on hold for 30mins plus, spent 2 days trying to get info about my car, the quote I received on the 3rd was outrageous. The recall software update I originally came in for, wasn't eve days trying to get info about my car, the quote I received on the 3rd was outrageous. The recall software update I originally came in for, wasn't even done. More