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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
606 Reviews

606 Reviews of Southwest Kia: Dallas - Service Center

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October 31, 2021

Thank you all for great job!! Keep being cautious and staying safe. Thank you from us all More

by christina flores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Malagon
Nov 01, 2021 -

Southwest Kia - Dallas responded

Hello, thanks for the kind words. Our team at Southwest Kia is thrilled to hear them. We appreciate you choosing us for your automotive needs and look forward to seeing you again soon.

October 29, 2021

Everyone was friendly and helpful! I enjoyed the visit while getting my Kia serviced! I will definitely return when trading for a new car! Thank you! More

by Norma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarwesh Karki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Malagon
Oct 30, 2021 -

Southwest Kia - Dallas responded

Hello Norma, thank you for the kind words. Our team at Southwest Kia was thrilled to hear them. We hope to see you again soon.

October 27, 2021

Very poor communication from Service Tech, advised it would take 2hrs for an oil change , it took 6hrs. More

by RADAMS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Lozier
Oct 29, 2021 -

Southwest Kia - Dallas responded

Hello, our service department strives to provide five-star service for every customer, every time. It sounds like we missed the mark on your last visit. I'd like to learn more about your visit in detail so that I can ensure you and our other customers do not wait that long again. Thank you for bringing this to our attention. Larry Johnson Fixed Operations Director Southwest Kia larryjohnson@lithia.com

October 26, 2021

This dealership was very friendly. The only concern I would say that I have is the wait time seemed extremely too long. I only won't in for an oil change and tire rotation and it took them over 2 hours t More

by tlgiss1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Oct 29, 2021 -

Southwest Kia - Dallas responded

Hello, Thanks for the valuable feedback. Our team at Southwest Kia strives to provide extraordinary service to our customers, and we want to ensure your wait time is not extended. This will be addressed internally. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 26, 2021

The service is fine The policy you have on roadside service is ok. The problem is it takes so long to get your car back. Don’t get outside of your drive way. They will take your car it will be the next More

by CCLAYBURN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Oct 29, 2021 -

Southwest Kia - Dallas responded

Hello, Thanks for the valuable feedback. Our team at Southwest Kia strives to provide extraordinary service to our customers, and we want to ensure your wait time is not extended. This will be addressed internally. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 26, 2021

Really took care of me in terms of an update on my diagnostics. George was attentive, concerned, and helped tremendously and providing an update. More

by ALADOBI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Oct 29, 2021 -

Southwest Kia - Dallas responded

Hello, thank you for the kind words. Our team at Southwest Kia was thrilled to hear them. We hope to see you again soon.

October 24, 2021

Every question was answered ~ even the one about making coffee! Young man explained what needed to be done that day and then went over what needed to be done in the future and in what order. The work was d More

by MimiJames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do t remember his name, but a salesman saw me looking confused and stopped to show me how to work the coffee machine. He was then kind enough to answer questions about letters I’d been getting from Kia. , Daniel Stimson, Josh Lozier
Oct 26, 2021 -

Southwest Kia - Dallas responded

Thanks for the kind words. Our team at Southwest Kia strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 23, 2021

My wife took the car in to be serviced and she said everyone was friendly and nice More

by ALFREDOCASTILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
Oct 29, 2021 -

Southwest Kia - Dallas responded

Hello, Thanks for the kind words. Our team at Southwest Kia strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 23, 2021

Everybody was really nice and I I was in and out with no problems at all More

by Kendra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Aquero
Oct 26, 2021 -

Southwest Kia - Dallas responded

Thanks for the kind words. Our team at Southwest Kia strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 23, 2021

I like their customer service and like the way they have repaired my car for the last 9 years. More

by KIMESTRY67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Allen
Oct 26, 2021 -

Southwest Kia - Dallas responded

Thanks for the kind words. Our team at Southwest Kia strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

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