Southwest Kia: Dallas - Service Center

I came in for plug and a battery. Now my cars timing is off and shaking off and shaking More

Southwest service was excellent and fast . In and out in short time.keep up the good work. Thanks Southwest Kia short time.keep up the good work. Thanks Southwest Kia More

The staff are all very knowledgeable and professional. I trust their advice when suggestions are made about needed service. trust their advice when suggestions are made about needed service. More

I absolutely positively without a single doubt believe this is the best dealership in the state of Texas. This is my 3rd Kia Soul from this dealership and the people who have serviced me over the years ha this is the best dealership in the state of Texas. This is my 3rd Kia Soul from this dealership and the people who have serviced me over the years have been the best ever which is why I keep coming back. More

My husband drove 120 miles round trip for a recall and asked for an oil change, free with our warranty,and a tire rotation. When they finally finished two hours later they tried to charge him for the oil asked for an oil change, free with our warranty,and a tire rotation. When they finally finished two hours later they tried to charge him for the oil change and then told him they didn’t do the recall which was WHY he went!! Totally ridiculous! He would not have come if they told him beforehand they couldn’t do the recall! Now have to make another appointment and drive another 120 miles!! Worst place ever!!! More

Nice and clean very friendly employees And the wait was not long at all, had a pleasant experience!!! not long at all, had a pleasant experience!!! More

I have been going to Southwest KIA now for over a year this is my 2nd Rio from them. They are always courtesy an professional, the service department representatives kept me informed on my car at all time this is my 2nd Rio from them. They are always courtesy an professional, the service department representatives kept me informed on my car at all times an on any updates. More

I showed up at my appointment time, which was made a week and a half prior (when I was there for my oil change). I had to explain why I was there again and it took about 10 minutes to bring up my information and a half prior (when I was there for my oil change). I had to explain why I was there again and it took about 10 minutes to bring up my information. She confirmed that my part was in and it would be about an hour. After being there for an hour, she comes out to tell me that the wrong part was ordered and they would have to drive to Irving for the correct part (leaves me to wonder if the part I needed was in Irving all along and this could have been taken care of without a second visit). After being there for 3 1/2 hours, my car is finally done. She takes me back to the service center to finish up the paperwork where she tells me the total due. This came as a surprise to me as my vehicle is less than a year old, the trim coming off was obviously a defect, and I bought all the warranties and the service plan offered. I relay this information and she questions if I was told what the estimate of my balance would be the last time I was in. I stated again, no, the vehicle is new and I have all the warranties. She follows the manager (older gentleman with an office) outside and comes back with the answer of (paraphrased) "we can't confirm warranties over the weekend. Pay the balance and if it is covered then Kia will reimburse you." After not being prepared for someone coming in for an appointment, having the wrong part (and probably shouldn't have even needed to make a separate trip since the part was local), a 3 1/2 hour wait on a 1hr appointment with one update at the one hour mark, then a nonchalant attitude towards basic customer service, needless to say I was less than happy. At this point another gentleman (possible an assistant manager or trainer? works the first desk in front of the manager's office) walks by and notices the displeasure on my face. He was somewhat familiar with the situation as he assisted the lady that took care of my oil change and scheduled me to come back in (he was also training a new employee when I arrived for this appointment). She told him I was upset about the charges since I hadn't been given an estimate (oh, but I was upset about so much more). He quickly responded with "he doesn't owe anything, it's warranty work." Then he heads off to take care of other patrons as she prints out the correct paperwork. I sign the paperwork given to me, the first one was given by mistake as it was my copy and didn't need to be signed, and she gives me the keys back. She apologizes for the confusion and tells me to have a nice day. Glad to finally be done with the circus, I walk outside to find my car parked in the middle of a line of cars. After having to do a 3 point turn to leave, a good portion of my Saturday wasted, I am finally able to leave, albeit with a horrible taste in my mouth for this establishment. The experience in general (if I am emailed a survey to complete), deserves nothing more than a 1. More

They overcharged me and they want me to drive 30 minutes back to them for the refund. Horrible customer service! Will be disputing and never using them again. back to them for the refund. Horrible customer service! Will be disputing and never using them again. More

Great service and the kindest people helped me out. They answered all my questions and were very helpful! answered all my questions and were very helpful! More