Southwest Kia: Dallas - Service Center

I had a great experience at the dealership. An associate came out to meet me, walked me through every thing they would be doing to service my car. Walked through the estimate on what would be d An associate came out to meet me, walked me through every thing they would be doing to service my car. Walked through the estimate on what would be done, and kept me updated on the repairs. Great customer service. More

This dealership get to our car fairly quickly. They communicate the necessary maintenance for the vehicle. They communicate the necessary maintenance for the vehicle. More

I took my car into the dealership 7/10/24 for the 3 recalls on my 2017 Kia Rio to get fixed. I was contacted a day later to state that they couldn't start my car at all. I was asked was I having proble recalls on my 2017 Kia Rio to get fixed. I was contacted a day later to state that they couldn't start my car at all. I was asked was I having problems with this issue at hand as well. I stated "yes" he said well your column on your steering wheel need to be changed along with keys etc. At this time I'm in a panic I said well isn't that part of the recall the ignition etc. He stated well yes and no! I'm dang near in tears! I don't have any money rt now to fix the car. He came back an said I talked to my boss and were going to do the work for you. I couldn't do anything but praise GOD. Well it's 7/17/24 and I still don't have a car. I called on Monday 7/15/24 they couldn't tell me anything on the car because they said my representative is off for a couple of days he won't be back until Wednesday! Oh wow so you all can't tell me anything about my car?? I called on Tuesday and all she could tell me was the part is in for the car. I still have to wait to get any information from George. Well today I call and speak to George he looks and says the car is ready! I said oh wow are you sure. He says yes I asked him if he can make sure because I don't want to make a bogus trip. He looks further into the notes and make a phone call. He stated that yes the part is in but no the car isn't finished. The mechanic said he has to find someone to do the work because he's swamped. I told him I've been without a car being Patient for 10 days. The question is am I being treated like this because Kia is doing the work for free. I am a customer in which my Kia is actually paid off and was planning on purchasing another one in December however due to this treatment it looks as if I'll take my business elsewhere. I have never experienced this treatment from Kia let alone not knowing anything about my car status because the representative for my particular vehicle is out for a couple of days. It's been a week and my car still isn't done. Should I speak with a manager? More

Great customer service kept me informed on status of my vehicle, spacious and clean wating area. Great overall experience vehicle, spacious and clean wating area. Great overall experience More

Ause was great. My car was finished at the promised time. It was an easy, hassle-free process. My car was finished at the promised time. It was an easy, hassle-free process. More

It was my first time getting service for my car and it went well. I did not what to expect but Jorge explained it to me very detailed. went well. I did not what to expect but Jorge explained it to me very detailed. More

My car was serviced in the amount of time stated. I was offered refreshments and my car was washed (to my surprise) when it was returned to me. I was offered refreshments and my car was washed (to my surprise) when it was returned to me. More

My service tech was very nice and answered all of my questions. I got my car back and it was squeaky clean. That was a great surprise! questions. I got my car back and it was squeaky clean. That was a great surprise! More

Highly highly recommend Kia services This is my second time with the service department I am always satisfied I had a great experience with Desaraie and her team she was very knowledgeable and professiona time with the service department I am always satisfied I had a great experience with Desaraie and her team she was very knowledgeable and professional a great help More

Friendly associates, comfortable and clean establishment ment and waiting area. Quick services and complimentary snacks ment and waiting area. Quick services and complimentary snacks More