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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
606 Reviews

606 Reviews of Southwest Kia: Dallas - Service Center

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December 16, 2021

I enjoyed my car service experience. Everyone was nice and accommodating while my car got taken care of. I will definitely be back to this dealership in the near future! I recommend that everyone do the s More

by AVERI.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
Dec 21, 2021 -

Southwest Kia - Dallas responded

Hi Averi, thanks for the kind words! We're happy to hear that you're happy! See you again soon at Southwest Kia.

December 15, 2021

Not good at all my service advisor was not clear at what he told me More

by jamorgan93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George
Dec 21, 2021 -

Southwest Kia - Dallas responded

Hello, The entire team and myself take great pride in providing every customer with a five-star experience at each visit. I’d like to discuss your recent visit and where you felt like we missed the mark, so please contact me at your earliest convenience. I look forward to speaking with you soon, thank you. Amer Husseini General Manager amerhusseini@lithia.com 469-772-7301

December 14, 2021

Service was great. Everything went really well. Waiting area was nice and clean. They inform me of what they were doing and the cost. More

by tomcat0507
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Dec 21, 2021 -

Southwest Kia - Dallas responded

Thanks for the five stars! We're happy to hear your recent visit to Southwest Kia was great. We appreciate you choosing us for your vehicle needs, and look forward to serving you again.

December 13, 2021

Extremely pleasant to deal with. Professional, thorough...car completely serviced, cleaned and returned before promised. Love this dealer! More

by CAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Dec 21, 2021 -

Southwest Kia - Dallas responded

Thank you for the kind words! Our team at Southwest Kia is thrilled to hear them. We look forward to serving you again soon.

December 13, 2021

This is our 4th vehicle from this dealership. We have always received excellent service on each one. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Dec 21, 2021 -

Southwest Kia - Dallas responded

Thanks for your continued patronage, Mark. We are happy to hear you've received excellent service time and time again at Southwest Kia. Feel free to reach out if we can be of assistance, and we look forward to serving you well into the future.

December 11, 2021

Niro is now in a different kia dealer getting the repair that was requested at your dealership Thanks for nothing More

by NorthTXSteve
Recommend Dealer
No
Employees Worked With
Daniel Stimson, Josh Lozier
Dec 21, 2021 -

Southwest Kia - Dallas responded

Hello, The entire team and myself take great pride in providing every customer with a five-star experience at each visit. I’d like to discuss your recent visit and where you felt like we missed the mark, so please contact me at your earliest convenience. I look forward to speaking with you soon, thank you. Amer Husseini General Manager amerhusseini@lithia.com 469-772-7301

December 10, 2021

Been with this dealership since 2004. For the most, they have been very friendly, concerning & accommodating. I will say, since the new building there has been a change in employees. Their lack of acknowled More

by lou.hen65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Dec 21, 2021 -

Southwest Kia - Dallas responded

Thank you for the valuable feedback. We are always looking for ways to enhance our customer experiences, and we know Alex adds so much value to that. Our team at Southwest Kia aims to provide a five-star experience for every customer, and we will definitely use this as a learning tool while we train our staff internally. Thanks for choosing us and we look forward to seeing you again.

December 08, 2021

Convenient to get to from home. Due to me having much to do that day. More

by SHARENVALLIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Dec 09, 2021 -

Southwest Kia - Dallas responded

Hi Sharen, we appreciate your feedback. We'd love to know how we can enhance our customer experience at Southwest Kia so that we can earn that fifth star! Thanks for choosing us for your vehicle needs, safe travels!

December 08, 2021

Usually my was Jake but he got promoted. My new advisor is Rachel. She took really great care of me and kept me informed on what was going on with my vehicle. The whole team is great. Would certainly reco More

by Dascott_06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Dec 09, 2021 -

Southwest Kia - Dallas responded

Thanks so much for trusting Southwest Kia with your automotive needs. Our entire team is thrilled to hear your recommendation. Please don't hesitate to contact us if we can be of assistance. We look forward to serving you again, and wish you safe travels!

December 06, 2021

Great experience with my oil change and the neatness of the store and customer service More

by TW.REESE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Dec 09, 2021 -

Southwest Kia - Dallas responded

We're thrilled to hear of your recent five-star experience at Southwest Kia. Thanks for trusting us with your automotive needs and we look forward to seeing you again soon.

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