Southwest Kia: Dallas - Service Center

This was my 2nd service visit at Southwest Kia, and Michelle Gomez, Service Advisor, did her thing with a smile! Keep up the great work.👏 Michelle Gomez, Service Advisor, did her thing with a smile! Keep up the great work.👏 More

My service today was phenomenal. Michelle took my vehicle in prior to my appointment time. She kept me updated as my vehicle was being serviced and was extremely pleasant to talk to. Michelle took my vehicle in prior to my appointment time. She kept me updated as my vehicle was being serviced and was extremely pleasant to talk to. A+ 🤙🏾 More

I highly recommend purchasing a vehicle from Southwest Kia in Dallas. The process was very smooth. My salesman was Gage McAfee, highly recommend him too. Kia in Dallas. The process was very smooth. My salesman was Gage McAfee, highly recommend him too. More

Southwest Kia Dallas service center staff were friendly and helpful. The service they provided was fast and completed. They washed my car and vacuumed it as well!!! Thank you! and helpful. The service they provided was fast and completed. They washed my car and vacuumed it as well!!! Thank you! More

I needed a loaner car but was denied very disappointed due to a part that was needed my vehicle was there almost 2 weeks which made it very inconvenient me something that was not my fault due to a part that was needed my vehicle was there almost 2 weeks which made it very inconvenient me something that was not my fault More

Always professional. We live approximately 60 miles from the dealership and I’m out of town quite often. This causes quite a challenge scheduling a date and time for We live approximately 60 miles from the dealership and I’m out of town quite often. This causes quite a challenge scheduling a date and time for service or any other work that may be required. My service advisor, Jeff has always understood my situation and worked with me very professionally. Jeff has always managed to fit me in with minimum wait time. More

Southwest Kia is the only dealership that I will buy from until the day I leave this earth. They treat women as an equal and not as if you need a man to help you buy a vehicle, that is the first thing I noti until the day I leave this earth. They treat women as an equal and not as if you need a man to help you buy a vehicle, that is the first thing I noticed. The second most important thing is, the staff, are the most trustworthy, reliable, consistent and wonderful people that I have ever met. Southwest Kia does not sell cars because people want cars, it sells cars because you have excellent people working for you. Thank you for treating me like a human being. More

I had a great experience at the dealership. An associate came out to meet me, walked me through every thing they would be doing to service my car. Walked through the estimate on what would be d An associate came out to meet me, walked me through every thing they would be doing to service my car. Walked through the estimate on what would be done, and kept me updated on the repairs. Great customer service. More

This dealership get to our car fairly quickly. They communicate the necessary maintenance for the vehicle. They communicate the necessary maintenance for the vehicle. More

I took my car into the dealership 7/10/24 for the 3 recalls on my 2017 Kia Rio to get fixed. I was contacted a day later to state that they couldn't start my car at all. I was asked was I having proble recalls on my 2017 Kia Rio to get fixed. I was contacted a day later to state that they couldn't start my car at all. I was asked was I having problems with this issue at hand as well. I stated "yes" he said well your column on your steering wheel need to be changed along with keys etc. At this time I'm in a panic I said well isn't that part of the recall the ignition etc. He stated well yes and no! I'm dang near in tears! I don't have any money rt now to fix the car. He came back an said I talked to my boss and were going to do the work for you. I couldn't do anything but praise GOD. Well it's 7/17/24 and I still don't have a car. I called on Monday 7/15/24 they couldn't tell me anything on the car because they said my representative is off for a couple of days he won't be back until Wednesday! Oh wow so you all can't tell me anything about my car?? I called on Tuesday and all she could tell me was the part is in for the car. I still have to wait to get any information from George. Well today I call and speak to George he looks and says the car is ready! I said oh wow are you sure. He says yes I asked him if he can make sure because I don't want to make a bogus trip. He looks further into the notes and make a phone call. He stated that yes the part is in but no the car isn't finished. The mechanic said he has to find someone to do the work because he's swamped. I told him I've been without a car being Patient for 10 days. The question is am I being treated like this because Kia is doing the work for free. I am a customer in which my Kia is actually paid off and was planning on purchasing another one in December however due to this treatment it looks as if I'll take my business elsewhere. I have never experienced this treatment from Kia let alone not knowing anything about my car status because the representative for my particular vehicle is out for a couple of days. It's been a week and my car still isn't done. Should I speak with a manager? More