Southwest Kia: Dallas - Service Center

Service Center Review: Southwest Kia Mesquite's service dept was booked so they scheduled an appointment for August 19, 2024 at Southwest Kia Dallas. Our 2024 Kia Seltos SUV (12,000 miles, less than a yea dept was booked so they scheduled an appointment for August 19, 2024 at Southwest Kia Dallas. Our 2024 Kia Seltos SUV (12,000 miles, less than a year old), carrying 3 adults and 1 child would dip and bottom out while running over bumps on the interstate at speed liimit, as though the suspension failed. We've never ridden anyone or carried any heavy weight in the backseats prior to this so didn't know the SUV would perform this poorly. Service Tech said that the maximum weight capacity is 750 lbs (which is unbelievable) and that they could not replace the shocks with heavy duty ones due to warranty. This means that we can't transport over two people in my family without having a really hard/rough ride. Someone almost hit us and when the car swerved, it tilted because the traction was not good (due to the shocks/suspension in my opinion). The Seltos is still in the shop as they try to resolve the issues above. Meanwhile, we are without any transportation, no bus routes and no loaner car while the work is being done. I've had to change my work schedule to work from home because I can't get to work without paying over $75 r/t for an Uber, let alone going to doctor appointments and running small errands. I used to love my Seltos and even recommended it to family and friends, but now am considering trading-in this 2024 Kia Seltos! THIS IS RIDICULOUS AND FRUSTRATING! More

Working with Jeff was a pleasure and he made sure my work was complete so I made it my appointment before time was complete so I made it my appointment before time More

Great service! Super friendly and sweet! Super fast service as well. Will continue my business with Kia in the future for sure! Super friendly and sweet! Super fast service as well. Will continue my business with Kia in the future for sure! More

Everyone was professional and courteous. All work was done in a timely and professional manner All work was done in a timely and professional manner More

This was my 2nd service visit at Southwest Kia, and Michelle Gomez, Service Advisor, did her thing with a smile! Keep up the great work.👏 Michelle Gomez, Service Advisor, did her thing with a smile! Keep up the great work.👏 More

My service today was phenomenal. Michelle took my vehicle in prior to my appointment time. She kept me updated as my vehicle was being serviced and was extremely pleasant to talk to. Michelle took my vehicle in prior to my appointment time. She kept me updated as my vehicle was being serviced and was extremely pleasant to talk to. A+ 🤙🏾 More

Southwest Kia Dallas service center staff were friendly and helpful. The service they provided was fast and completed. They washed my car and vacuumed it as well!!! Thank you! and helpful. The service they provided was fast and completed. They washed my car and vacuumed it as well!!! Thank you! More

I needed a loaner car but was denied very disappointed due to a part that was needed my vehicle was there almost 2 weeks which made it very inconvenient me something that was not my fault due to a part that was needed my vehicle was there almost 2 weeks which made it very inconvenient me something that was not my fault More

Always professional. We live approximately 60 miles from the dealership and I’m out of town quite often. This causes quite a challenge scheduling a date and time for We live approximately 60 miles from the dealership and I’m out of town quite often. This causes quite a challenge scheduling a date and time for service or any other work that may be required. My service advisor, Jeff has always understood my situation and worked with me very professionally. Jeff has always managed to fit me in with minimum wait time. More

Southwest Kia is the only dealership that I will buy from until the day I leave this earth. They treat women as an equal and not as if you need a man to help you buy a vehicle, that is the first thing I noti until the day I leave this earth. They treat women as an equal and not as if you need a man to help you buy a vehicle, that is the first thing I noticed. The second most important thing is, the staff, are the most trustworthy, reliable, consistent and wonderful people that I have ever met. Southwest Kia does not sell cars because people want cars, it sells cars because you have excellent people working for you. Thank you for treating me like a human being. More